This paper is in the following e-collection/theme issue:

E-Health / Health Services Research and New Models of Care (718) Clinical Communication, Electronic Consultation and Telehealth (758) Email Communication, Web-Based Communication, Secure Messaging (191) Focus Groups and Qualitative Research for Human Factors Research (1220) Telehealth and Telemonitoring (2088) Digital Health, Telehealth and e-Innovation in Clinical Settings (556) Mobile Health Technology and Digital Platforms for Public Health (54) Personal Health Records, Patient-Accessible Electronic Health Records, Patient Portals (698) Shared Electronic Health Records and Health Information Systems (93)

Published on in Vol 27 (2025)

This is a member publication of Bibsam Consortium

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/77478, first published .
Patients’ Experiences With Using a Digital Platform for Chat-Based Consultation in Primary Health Care in Sweden: Qualitative Study

Patients’ Experiences With Using a Digital Platform for Chat-Based Consultation in Primary Health Care in Sweden: Qualitative Study

Patients’ Experiences With Using a Digital Platform for Chat-Based Consultation in Primary Health Care in Sweden: Qualitative Study

Authors of this article:

Pär Eriksson1 Author Orcid Image ;   Felicia Gabrielsson-Järhult2 Author Orcid Image ;   Helén Thorold Nylin3 Author Orcid Image ;   Evalill Nilsson1 Author Orcid Image
Article Authors Cited by Tweetations Metrics

Pär Eriksson   1 , MBA, MPH ;   Felicia Gabrielsson-Järhult   2 , MSci ;   Helén Thorold Nylin   3 , MPH ;   Evalill Nilsson   1 , MD, PhD

1 eHealth Institute, Department of Medicine and Optometry, Faculty of Health and Life Science, Linnaeus University, Kalmar, Sweden

2 Department of Quality Improvement and Leadership, School of Health and Welfare, Jönköping University, Jönköping, Sweden

3 Improvement and Innovation Unit, Region Östergötland, Linköping, Sweden

Corresponding Author:

  • Pär Eriksson, MBA, MPH
  • eHealth Institute, Department of Medicine and Optometry
  • Faculty of Health and Life Science
  • Linnaeus University
  • Universitetsplatsen 1
  • Kalmar 39182
  • Sweden
  • Phone: 46 703511427
  • Email: par.eriksson@lnu.se