Accessibility, Cost, and Quality of an Online Regular Follow-Up Visit Service at an Internet Hospital in China: Mixed Methods Study

Kun Wang   ^{1 *} , MMed ;   Wenxin Zou   ^{2 *} , MPH ;   Yingsi Lai   ^{1, 3} , PhD ;   Chun Hao   ^{1, 3} , PhD ;   Ning Liu   ^{4, 5} , PhD ;   Xiang Ling   ⁶ , BS ;   Xiaohan Liu   ⁶ , MMed ;   Ting Liu   ⁶ , MMgmt ;   Xin Yang   ⁷ , MPH ;   Chenxi Zu   ^{6 *} , MPA ;   Shaolong Wu   ^{2, 3 *} , PhD

¹ Department of Medical Statistics, School of Public Health, Sun Yat-Sen University, Guangzhou, China

² School of Government, Sun Yat-sen University, Guangzhou, China

³ Sun Yat-sen Global Health Institute, Institute of State Governance, Sun Yat-sen University, Guangzhou, China

⁴ School of Management, Lanzhou University, Lanzhou, China

⁵ China Research Center for Government Performance-Management, Lanzhou University, Lanzhou, China

⁶ Third Affiliated Hospital of Sun Yat-sen University, Guangzhou, China

⁷ Department of Health Policy and Management, School of Public Health, Sun Yat-sen University, Guangzhou, China

*these authors contributed equally