Online Forums as a Tool for Broader Inclusion of Voices on Health Care Communication Experiences and Serious Illness Care: Mixed Methods Study

Carine Davila   ^{1, 2} , MPH, MD ;   Stephanie H Chan   ^{3, 4} , MPH ;   Anna Gosline   ^{3, 4} , MS ;   Zamawa Arenas   ⁵ , MSc ;   Jane Kavanagh   ^{3, 6} , BA ;   Brian Feltz   ^{5, 7} , MBA ;   Elizabeth McCarthy   ^{5, 8} , BA ;   Tyrone Pitts   ⁹ , DMin ;   Christine Ritchie   ^{1, 2, 10} , MPH, MD

¹ Division of Palliative Care and Geriatric Medicine, Massachusetts General Hospital, Boston, MA, United States

² Department of Medicine, Harvard Medical School, Boston, MA, United States

³ Massachusetts Coalition for Serious Illness Care, Boston, MA, United States

⁴ Blue Cross Blue Shield of Massachusetts, Boston, MA, United States

⁵ Flowetik, Boston, MA, United States

⁶ Ariadne Labs, Boston, MA, United States

⁷ 3D Research Partners LLC, Harvard, MA, United States

⁸ Elizabeth M McCarthy Consulting, Boston, MA, United States

⁹ The Coalition to Transform Advanced Care, Washington, DC, United States

¹⁰ Center for Aging in Serious Illness, Mongan Institute, Boston, MA, United States