Mining the Influencing Factors and Their Asymmetrical Effects of mHealth Sleep App User Satisfaction From Real-world User-Generated Reviews: Content Analysis and Topic Modeling

Mingfu Nuo   ^{1 *} , MS ;   Shaojiang Zheng   ^{2, 3 *} , PhD ;   Qinglian Wen   ⁴ , MD ;   Hongjuan Fang   ⁵ , MD ;   Tong Wang   ⁶ , BS ;   Jun Liang   ^{7, 8} , MS ;   Hongbin Han   ^{1, 9} , PhD ;   Jianbo Lei   ^{10, 11, 12} , MD, PhD

¹ Institute of Medical Technology, Health Science Center, Peking University, Beijing, China

² Cancer Institute, The First Affiliated Hospital of Hainan Medical University, Haikou, China

³ Department of Pathology, Hainan Women and Children Medical Center, Hainan Medical University, Haikou, China

⁴ Department of Oncology, The Affiliated Hospital of Southwest Medical University, Luzhou, China

⁵ Department of Endocrinology, Beijing Tiantan Hospital, Capital Medical University, Beijing, China

⁶ Department of Medical Informatics, School of Public Health, Jilin University, Changchun, China

⁷ IT Center, Second Affiliated Hospital, School of Medicine, Zhejiang University, Hangzhou, China

⁸ School of Public Health, Zhejiang University, Hangzhou, China

⁹ Department of Radiology, Peking University Third Hospital, Health Science Center, Peking University, Beijing, China

¹⁰ Clinical Research Center, The Affiliated Hospital of Southwest Medical University, Luzhou, China

¹¹ Center for Medical Informatics, Health Science Center, Peking University, Beijing, China

¹² School of Medical Informatics and Engineering, Southwest Medical University, Luzhou, China

*these authors contributed equally