Overcoming Access Barriers for Veterans: Cohort Study of the Distribution and Use of Veterans Affairs’ Video-Enabled Tablets Before and During the COVID-19 Pandemic

Zainub Dhanani   ¹ , MS ;   Jacqueline M Ferguson   ^{2, 3} , PhD ;   James Van Campen   ² , MS ;   Cindie Slightam   ² , MPH ;   Josephine C Jacobs   ⁴ , PhD ;   Leonie Heyworth   ^{5, 6} , MD ;   Donna Zulman   ^{2, 3} , MS, MD

¹ Department of Health Policy, Stanford School of Medicine, Stanford, CA, United States

² Center for Innovation to Implementation, Veterans Affairs Palo Alto Health Care System, Menlo Park, CA, United States

³ Division of Primary Care and Population Health, Stanford School of Medicine, Palo Alto, CA, United States

⁴ Health Economics Resource Center, Veterans Affairs Palo Alto Health Care System, Menlo Park, CA, United States

⁵ Department of Veterans Affairs Central Office, Office of Connected Care/Telehealth Services, Veterans Health Administration, Washington, DC, United States

⁶ Department of Medicine, University of California San Diego Health System, San Diego, CA, United States