Published on in Vol 25 (2023)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/39089, first published .
Online Physician-Patient Interaction and Patient Satisfaction: Empirical Study of the Internet Hospital Service

Online Physician-Patient Interaction and Patient Satisfaction: Empirical Study of the Internet Hospital Service

Online Physician-Patient Interaction and Patient Satisfaction: Empirical Study of the Internet Hospital Service

Authors of this article:

Doris Chenguang Wu1 Author Orcid Image ;   Xianduo Zhao1 Author Orcid Image ;   Ji Wu1 Author Orcid Image

Journals

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  2. Jin J, Ryu M. Sustainable Healthcare in China: Analysis of User Satisfaction, Reuse Intention, and Electronic Word-of-Mouth for Online Health Service Platforms. Sustainability 2024;16(17):7584 View
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  5. Ma X, Hu Q, He J, Wang W, Chen K, Qiao H. Association of internet use and health service utilization with self-rated health in middle-aged and older adults: findings from a nationally representative longitudinal survey. Frontiers in Public Health 2024;12 View
  6. Jing L, Shan W, Evans R, Shi X. To continue consultation or not? How physicians’ information cues affect patients continued online consultation behavior. Electronic Commerce Research 2024 View
  7. Zhang X, Perera S, Wang J, Cai T, Gupta V. Coordinating telehealth platform with revenue-sharing contracts under different reimbursement mechanisms. Transportation Research Part E: Logistics and Transportation Review 2025;193:103864 View
  8. Song H, Guo X, Wu T. Exploring the impact of free live-streamed medical consultation on patient engagement and patient satisfaction in the multistage online consultation process: A quasi-experimental design. Decision Support Systems 2025;191:114422 View
  9. Weber M, Noll R, Marchl A, Facchinello C, Grünewaldt A, Hügel C, Musleh K, Wagner T, Storf H, Schaaf J. MedBot vs RealDoc: efficacy of large language modeling in physician-patient communication for rare diseases. Journal of the American Medical Informatics Association 2025;32(5):775 View
  10. Kong M, Wang Y, Li M, Yao Z. Mechanism Assessment of Physician Discourse Strategies and Patient Consultation Behaviors on Online Health Platforms: Mixed Methods Study. Journal of Medical Internet Research 2025;27:e54516 View
  11. Huang K, Ma Z, Yao L. Media-Induced and Psychological Factors That Foster Empathy Through Virtual Reality in Nursing Education: 2×2 Between-Subjects Experimental Study. JMIR Medical Education 2025;11:e59083 View
  12. Liu T, Jiang H, Sun Y, Zhang M. The effect of physicians’ value-added services on patients’ consulting intention in online health communities. Journal of Research in Interactive Marketing 2025 View
  13. Zhu S, Zhou J, Xu N. The Impact of Perceived Quality on Patients’ Adoption and Usage of Online Health Consultations: An Empirical Study Based on Trust Theory. Healthcare 2025;13(14):1753 View
  14. Wang J, Fu L, Huang Z, Hu K, Lin Z, Tang Q. How AI-powered consultation services in internet hospitals influence patient satisfaction: A structural analysis. DIGITAL HEALTH 2025;11 View
  15. Liu S, Hu W, Si G, Deng Z, Zhu Q, Kou B. Shooting the arrow at the target: exploring the effects of physician-patient information and emotion matching on online health platforms. Aslib Journal of Information Management 2025:1 View
  16. Wu X, Yang Y, Li Y, Li Y, Li H, Lyu Y, Liu K, Liu T, Hou Z, Zhang K, Xu X, Jin C, Wang Y. Using Theory-Based Frameworks to Identify Barriers and Enablers of Physicians’ Telemedicine Adoption and Develop Intervention Strategies in China: Multicenter Qualitative Study. Journal of Medical Internet Research 2025;27:e73412 View
  17. He Y, Ye L, He X, Chen J, Wang T, Qiao L, Pu H, Li Y, Wang Y, Jiao X, Fang Q, Ma J, Xing M, Hu Y, Zhou T, Liang J, Lei J, Star X Z. Exploring patient satisfaction and its influencing factors in Chinese internet hospitals: An analysis using two-factor theory and Kano model based on user-generated contents. DIGITAL HEALTH 2025;11 View
  18. Wei H, Wu H. Chinese patients’ use of online healthcare services: an empirical analysis based on Chinese Social Survey 2021 (CSS2021) data. BMJ Open 2025;15(10):e099561 View
  19. Li P, Hu Y. Evaluating online doctor–patient communication quality and its effects: Text analysis approach. DIGITAL HEALTH 2025;11 View
  20. Liu Q, Liu S, Si G, Cui K. Which voice aids mental health interactions? Exploring dual-pathway effects of voice anthropomorphism of AI health chatbots on patient anxiety. Industrial Management & Data Systems 2025:1 View