Patient and Provider Experiences With Virtual Care in a Large, Ambulatory Care Hospital in Ontario, Canada During the COVID-19 Pandemic: Observational Study

Cherry Chu   ¹ , MSc ;   Dhruv Nayyar   ^{2, 3} , MD, MSc ;   Onil Bhattacharyya   ^{1, 2, 4, 5} , MD, PhD ;   Danielle Martin   ^{1, 2, 3, 4, 5} , MD, MPP ;   Payal Agarwal   ^{2, 4, 5} , MD ;   Geetha Mukerji   ^{1, 2, 3, 4} , MD, MSc

¹ Women's College Hospital Institute for Health System Solutions and Virtual Care, Toronto, ON, Canada

² Institute of Health Policy, Management and Evaluation, Dalla Lana School of Public Health, University of Toronto, Toronto, ON, Canada

³ Temerty Faculty of Medicine, University of Toronto, Toronto, ON, Canada

⁴ Women’s College Hospital, Toronto, ON, Canada

⁵ Department of Family and Community Medicine, University of Toronto, Toronto, ON, Canada