This paper is in the following e-collection/theme issue:

JMIR Theme Issue: COVID-19 Special Issue (2391) E-Health / Health Services Research and New Models of Care (457) Telehealth and Telemonitoring (1566) Digital Health, Telehealth and e-Innovation in Clinical Settings (344) Clinical Communication, Electronic Consultation and Telehealth (549) Quality Improvement (224) Hygiene and Infection Prevention (298) Outbreak and Pandemic Preparedness and Management (1675) Theme Issue: Novel Coronavirus (COVID-19) Outbreak Rapid Reports (1482)

Published on in Vol 22, No 9 (2020): September

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/20786, first published .
Patient Satisfaction With Telemedicine During the COVID-19 Pandemic: Retrospective Cohort Study

Patient Satisfaction With Telemedicine During the COVID-19 Pandemic: Retrospective Cohort Study

Patient Satisfaction With Telemedicine During the COVID-19 Pandemic: Retrospective Cohort Study

Authors of this article:

Ashwin Ramaswamy1 Author Orcid Image ;   Miko Yu1 Author Orcid Image ;   Siri Drangsholt1 Author Orcid Image ;   Eric Ng1 Author Orcid Image ;   Patrick J Culligan1 Author Orcid Image ;   Peter N Schlegel1 Author Orcid Image ;   Jim C Hu1 Author Orcid Image
Article Authors Cited by (298) Tweetations (26) Metrics

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  224. Golan Cohen A, Tal Y, Hersh D, Vinker S, Merzon E, Green I, Isrel A, Tuval A. The professional agenda and its effect on the implementation of telemedicine among primary care physicians: A qualitative study. Journal of Telemedicine and Telecare 2023 View
  225. Gavin K, Kreitzberg D, Gaudreau Y, Cruz M, Bauer T. Identification and Management of Thyroid Dysfunction Using At-Home Sample Collection and Telehealth Services: Retrospective Analysis of Real-World Data. Journal of Medical Internet Research 2023;25:e43707 View
  226. Tan L, Ganapathy S. A single centre study of the level of parents’ satisfaction with the COVID-19 telemedicine consultation. European Journal of Pediatrics 2023;183(1):213 View
  227. Hoffmann S, Beissner J, Hieber R, Jacoby J, Engler T, Walter C. Demand-oriented design of telemedical services in gynecologic oncology. BMC Health Services Research 2023;23(1) View
  228. Abegaz A, Tamire A, Asfaw H. Caregivers’ Satisfaction of Teleconsultations and Associated Factors During COVID-19 Pandemic at Pediatric Clinics of Tikur Anbessa Specialized Hospital, Addis Ababa, Ethiopia: A Cross-Sectional Study. Pediatric Health, Medicine and Therapeutics 2023;Volume 14:185 View
  229. Dandapani H, Davoodi N, Serina P, Keene S, Goldberg E. Telehealth during COVID-19: Perspectives on Usability by US Physicians. Journal of Brown Hospital Medicine 2023;2(3) View
  230. Bellizzi K, Ligus K, Fritzson E, Salafia C, Sanft T, Park C. Disruption in Cancer Care During Early Survivorship due to the COVID-19 Pandemic and Patient Satisfaction with Telemedicine. Supportive Care in Cancer 2023;31(5) View
  231. Naghdi R, Nguyen G, Vazquez C, Antonio C, Cabrera C, Chandra A, Chok J. Assessing Health Care Professionals' Mindset in Adopting Telemedicine Post COVID-19: Pilot Questionnaire Study. JMIR Formative Research 2023;7:e44806 View
  232. Jilani A, Khan A, Saloni S, Kumar S, Singh J, Varma K, Siddiqui M, Sinha R. Level of patient satisfaction with online psychiatric outdoor services. Consortium Psychiatricum 2023;4(3):23 View
  233. Ma D, Singh A, Bloom B, Adair N, Chen W, Rahman H, Potters L, Parashar B. Patient Experience Performance at a Primary Cancer Center Versus Affiliated Community Facilities. Advances in Radiation Oncology 2023;8(5):101240 View
  234. Alzahrani H, Alharbi S, Alsadan Y, Alghosn N, Almazyad S, Alotaibi N, Almansour M, Aldossari K, Demyati E, Abulreesh R. Awareness and acceptance of teleclinic services during COVID-19 in the general population in Riyadh: Cross-sectional study. Journal of Education and Health Promotion 2023;12(1):217 View
  235. Arao K, Fincke B, Zupa M, Vimalananda V. Comparison of Endocrinologists’ Physical Examination Documentation for In-person vs Video Telehealth Diabetes Visits. Journal of the Endocrine Society 2023;7(7) View
  236. Hamouche F, Hakam N, Unno R, Ahn J, Yang H, Bayne D, Stoller M, Smith S, Finlayson E, Smith J, Chi T. Reimagining Ambulatory Care in Urology: Conversion of the Urology Clinic into a Procedure Center Improves Patient's Experience. Telemedicine and e-Health 2024;30(3):748 View
  237. Bamel U, Talwar S, Pereira V, Corazza L, Dhir A. Disruptive digital innovations in healthcare: Knowing the past and anticipating the future. Technovation 2023;125:102785 View
  238. Kim A, Anderson-Bialis J, Citro L, Gracia C. Patient satisfaction with telemedicine and in-person visits in reproductive endocrinology and infertility clinics. Reproductive BioMedicine Online 2023;47(4):103286 View
  239. Loeb T, Banks D, Ramm K, Viducich I, Beasley Q, Barron J, Chen E, Norwood-Scott E, Fuentes K, Zhang M, Brown A, Wyatt G, Hamilton A. Achieving Health Equity and Continuity of Care for Black and Latinx People Living With HIV. American Journal of Public Health 2023;113(S2):S107 View
  240. Yu J, Andreadis K, Schpero W, Abedian S, Kaushal R, Ancker J. Patient Experiences with and Preferences for Telemedicine Relative to In-Person Care During the COVID-19 Pandemic. Telemedicine and e-Health 2023 View
  241. Barrett A, Rhidenour K, Blackburn K. Telehealth Talk on Reddit: Understanding How Language Use About Telemedicine Evolved Throughout the COVID-19 Pandemic. Journal of Health Communication 2023;28(9):605 View
  242. Habbash F, Rabeeah A, Huwaidi Z, Abuobaidah H, Alqabbat J, Hayyan F, Almarabheh A, Al Sindi H, Ben Salah A. Telemedicine in non-communicable chronic diseases care during the COVID-19 pandemic: exploring patients' perspectives. Frontiers in Public Health 2023;11 View
  243. Splinter M, Ikram M, Helsper C, Bindels P, de Schepper E, Licher S. Patient perspectives on telemedicine during the COVID-19 pandemic: a mixed-methods community-based study. BMC Health Services Research 2023;23(1) View
  244. Bharadwaj M, Langbein B, Labban M, Lipsitz S, Licurse A, Trinh Q. Patterns and Disparities in Telehealth Usage During the COVID-19 Pandemic Across Surgical Specialties. Telemedicine and e-Health 2024;30(3):866 View
  245. Rahim M, Ghosh P, Brisendine A, Yang N, Roddy R, Broughton M, Kinzer A, Wingate M, Sen B. Telehealth utilization barriers among Alabama parents of pediatric patients during COVID-19 outbreak. BMC Health Services Research 2023;23(1) View
  246. Li C, Li S, Yang J, Wang J, Lv Y. Topic evolution and sentiment comparison of user reviews on an online medical platform in response to COVID-19: taking review data of Haodf.com as an example. Frontiers in Public Health 2023;11 View
  247. Liou K, Ashare R, Worster B, Jones K, Yeager K, Acevedo A, Ferrer R, Meghani S. SIO-ASCO guideline on integrative medicine for cancer pain management: implications for racial and ethnic pain disparities. JNCI Cancer Spectrum 2023;7(4) View
  248. Lersten I, Fought A, Yannetsos C, Sheeder J, Roeca C. Patient perspectives of telehealth for fertility care: a national survey. Journal of Assisted Reproduction and Genetics 2023;40(6):1369 View
  249. Kuen L, Schürmann F, Westmattelmann D, Hartwig S, Tzafrir S, Schewe G. Trust transfer effects and associated risks in telemedicine adoption. Electronic Markets 2023;33(1) View
  250. Machleid F, Fernandez-crespo R, Flott K, Ghafur S, Darzi A, Mayer E, Neves A. Assessing Public's Perspective on the Use of Virtual Primary Care During the COVID-19 Pandemic: An Exploratory Approach Using Topic Modelling. SSRN Electronic Journal 2022 View
  251. Alotaibi H, Ghazi S, Asraf N, Al Asmari Z. Patients' perceptions of telehealth video visits experience in primary healthcare setting, Saudi Arabia. Journal of Family Medicine and Primary Care 2023;12(11):2676 View
  252. Lantheaume S, Doublet L, Mory J, Durand T, Lebosse W, Heudel P. A qualitative study of teleconsultation practices among French oncologists in a post-COVID-19 period. DIGITAL HEALTH 2023;9 View
  253. Kee D, Verma H, Tepper D, Hasegawa D, Burger A, Weissman M. Patient Satisfaction With Telemedicine Among Vulnerable Populations in an Urban Ambulatory Setting. Mayo Clinic Proceedings: Digital Health 2024;2(1):8 View
  254. Zhuo X, Wang W. Why are physicians willing to contribute knowledge? Evidence from online health communities. Computers in Human Behavior 2024;152:108095 View
  255. Mohamed A, Ghonim M, Somaili M, Abdelmola A, Haqawi I, Shmakhi Y, Refaei B, Refaei E, Aburasain A, Harbi M, Harbi R, Albasheer O. Patients’ perception towards digital health services in Saudi Arabia: A cross-sectional study. Medicine 2023;102(50):e36389 View
  256. Bayram F, Sonmez A, Kiyici S, Akbas F, Yetgin M, Yazici D, Cingi A, Sargin M, Unal S, Iseri C, Mahmutoglu F, Yumuk V. Expert Opinion on the Utility of Telemedicine in Obesity Care: Recommendations on a Hybrid Multidisciplinary Integrated Care Follow-Up Algorithm. Current Obesity Reports 2024;13(1):167 View
  257. Madden C, O'Malley R, O'Dowd E, O'Connor P, Lydon S, Gormly J, Byrne D. What is the impact of healthcare innovation on measurable outcomes of healthcare organisation performance? A systematic review. BMJ Innovations 2024;10(1-2):13 View
  258. Saraux A, da Mota L, Dixit S, Gibofsky A, Matsubara T, Mulvey A, Koehn C, Mortezavi M, Segovia M, Kessouri M. Impact of the COVID-19 Pandemic on People Living with Rheumatoid Arthritis: Experiences and Preferences in Accessing Healthcare Across Five Countries. Rheumatology and Therapy 2024;11(2):257 View
  259. Chen D, Gonzales E, Winget M, Shaw J, Artandi M, Tsai S, Nelligan I. Evaluation of video visit appropriateness for common symptoms seen in primary care: A retrospective cohort study. Journal of Telemedicine and Telecare 2024 View
  260. Du Y, Gu Y. The development of evaluation scale of the patient satisfaction with telemedicine: a systematic review. BMC Medical Informatics and Decision Making 2024;24(1) View
  261. Asiri A, Al-Qahtani F, Al-Saleh M, Alhayyani R, Alfaya F, Alfaifi S, Al-Badour H. Impact of electronic health services on patient satisfaction in primary health care centers in Southwestern Saudi Arabia. Journal of Family Medicine and Primary Care 2024;13(1):85 View
  262. Packer T, Austin N, Lehman M, Douglas S, Plow M. Factors influencing how informal caregivers of people with multiple sclerosis access and use a curated intervention website: Analysis from an RCT. DIGITAL HEALTH 2024;10 View
  263. Lobkovich A, Javed S, Hammoud R, Habhab A, Lipari M. Pharmacist perceptions of delivering patient care through telehealth. American Journal of Health-System Pharmacy 2024;81(12):539 View
  264. Hailu B, Berhe E, Yemane A, Atsbha Abera M, Berhane S, Berhe F, Belay S, Gebreegziabher Hailu A, Berhe Abreha B, Gebrearegay Haileeyesus H, Gidey K, Yazie T. Patient Satisfaction with the Implementation of Telehealth in Ambulatory Care during the COVID-19 Pandemic: A Single Institution Experience. BioMed Research International 2024;2024:1 View
  265. Lee N, Keddem S, Sorrentino A, Jenkins K, Long J. Health Equity in the Veterans Health Administration From Veterans’ Perspectives by Race and Sex. JAMA Network Open 2024;7(2):e2356600 View
  266. Rodin R, Stukel T, Chung H, Bell C, Detsky A, Isenberg S, Quinn K, Behzadifar M. Attending physicians’ annual service volume and use of virtual end-of-life care: A population-based cohort study in Ontario, Canada. PLOS ONE 2024;19(3):e0299826 View
  267. Shih K, Arechiga A, Chen X, Urbauer D, De Moraes A, Rodriguez A, Thomas L, Stanton P, Bruera E, Hui D. Telehealth Preferences Among Patients With Advanced Cancer in the Post COVID-19 Vaccine Era. Journal of Pain and Symptom Management 2024;67(6):525 View
  268. Hyman N, Hamaker M, Lodaria K, Jackson H, Chen K, Sewell T. Patient Experiences With Telehealth During Versus After a System-Wide Telehealth Mandate During the COVID-19 Pandemic. Journal of Patient Experience 2024;11 View
  269. Bardwell A, Crowe C, Rhee P. Limb spasticity and telemedicine consultation for reconstructive surgery: patient perspectives of surgical assessment. Journal of Osteopathic Medicine 2024;0(0) View
  270. Barış Yücel Ö, Tekin A, Avcı D, Tiryaki S, Bağcı U, Ulman İ. Telemedicine practices in the pediatric urology department. Turkish Journal of Pediatric Surgery 2023;37(3):93 View
  271. Misra S, Das R. Oral physicians’ expertise in teleconsultation for oral oncology: A proposal for accurate diagnosis!. Oral Oncology Reports 2024;10:100302 View
  272. Chen K, Katranji K, Bailey K, Rains M, Mirzoyan H, Zhang C, Choxi S, Jackson H. Effect of a Telehealth Navigator Program on Video Visit Scheduling and Completion in Primary Care. Journal of Primary Care & Community Health 2024;15 View
  273. Sauls R, Crowder S, James C, Khimani F, Stern M. Quality of life in the digital age: young adult hematopoietic stem cell transplantation patients and healthcare providers’ views of telehealth. Supportive Care in Cancer 2024;32(4) View
  274. Queiroz C, Guerreiro C, Oliveira-Santos M, Ferreira D, Fontes-Carvalho R, Ladeiras-Lopes R. Digital health and cardiovascular healthcare professionals in Portugal: Current status, expectations and barriers to implementation. Revista Portuguesa de Cardiologia 2024 View
  275. Tuot D, Mukherjee A, Churape A, DeFries T, Su G, Khoong E, Lyles C. Lessons From the Field From a Volunteer Telehealth Ambassador Program to Enhance Video Visits Among Low-Income Patients: Qualitative Improvement Study. JMIR Formative Research 2024;8:e49993 View
  276. Berlot A, Chen P, Kaur S, Mowrey W, Mahali L, Gonzalez J, Wylie-Rosett J, Golestaneh L, Jariwala S. Developing and Evaluating the DiabetesXcel Mobile Application for Adult Patients With Type 2 Diabetes. Clinical Diabetes 2024;42(2):232 View
  277. Chen A, Chu W, Peng N. Promoting new users’ online health consultation services usage behavior strategically. Health Marketing Quarterly 2024:1 View
  278. Ahmed Mohamed A, Gabir Babiker A, Abdalla A, Idrees Saeed N, Suliman Bashir R, Mohamed R, Ibrahim Hamid Y, Humaida Hamad Z, Malik E. Studying the accessibility of healthcare services for cancer patients in Khartoum state amid the COVID-19 pandemic. Public Health in Practice 2024;7:100497 View
  279. Welham A, Tan-Gore E, Taylor R. The role of telehealth in the delivery of oral and maxillofacial surgery services at a level 6 hospital in New South Wales Australia during COVID-19 – the John Hunter Hospital experience: a commentary, review and cautionary tale for the future. Current Opinion in Otolaryngology & Head & Neck Surgery 2024;32(4):263 View
  280. Söderberg D, Bonn S, Sjöblom L, Dahlgren A, Muli I, Amer-Wåhlin I, Bertilson B, Farrokhnia N, Hvitfeldt H, Taloyan M, Hägglund M, Trolle Lagerros Y. Visit Experience and Fulfillment of Care Needs in Primary Care Differs for Video Visits Compared to In-person and Chat Visits. Journal of General Internal Medicine 2024 View
  281. Hamline M, Xing G, Kravitz R, Miller M, Melnikow J. Physician and practice characteristics influencing telemedicine uptake among frontline clinicians in the early COVID-19 pandemic response: a national survey study (Preprint). JMIR Formative Research 2023 View
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  283. Aroca Tanarro A, Casans Francés R, Gómez-Ríos M, Mendez Arias E, Otero Pérez M, Quecedo Gutierrez L, Rojas Pernia V, Abad Gurumeta A. Recomendaciones del Grupo de Trabajo de la Consulta de Preanestesia Digitalizada. Revista Española de Anestesiología y Reanimación 2024 View
  284. Raymond M, Christie L, Kramer S, Malaguti C, Mok Z, Gardner B, Giummarra M, Alves-Stein S, Hudson C, Featherston J, Holland A, Lannin N. Delivery of Allied Health Interventions Using Telehealth Modalities: A Rapid Systematic Review of Randomized Controlled Trials. Healthcare 2024;12(12):1217 View
  285. Aghamohammadi V, Rabiee-Khan F, Nasiri K, Habibi Soola A, Mousazadeh Y, Rezakhani Moghaddam H. Physical, psychological, and social experiences of women recovered from COVID-19 in Iran: A qualitative study. Journal of Education and Health Promotion 2024;13(1) View
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Books/Policy Documents

  1. Nowell W, K. Wells C, Rothblatt Z, Venkatachalam S. Telerheumatology. View
  2. M. Lepkowsky C. SARS-CoV-2 Origin and COVID-19 Pandemic Across the Globe. View
  3. Deremer C. Telehealth: Strategies for Establishing Pharmacy Practice Models in Ambulatory Care Settings. View
  4. Haque S, Hayden E. Clinical Informatics Study Guide. View
  5. Bennett Gayle D, Yuan X, Dubois E, Knight T. Social Vulnerability to COVID-19. View
  6. Kuziemsky C, Nohr C, Florez-Arango J, Patel V. Personal Health Informatics. View
  7. Bedolla J, Pines J. Evidence‐Based Emergency Care. View
  8. Pickering T, Radhakrishnan S. Digital Eye Care and Teleophthalmology. View
  9. Larsen M, Vo L, Pratap A, Peters D. Tasman’s Psychiatry. View
  10. Bryant E, Reis L, Ruedinger E. Telemedicine for Adolescent and Young Adult Health Care. View
  11. Stringer J. Resilient Health. View