Teleconsultation Between Patients and Health Care Professionals in the Catalan Primary Care Service: Message Annotation Analysis in a Retrospective Cross-Sectional Study

Francesc López Seguí   ^{1, 2} , MSc ;   Sandra Walsh   ³ , PhD ;   Oscar Solans   ⁴ , MD ;   Cristina Adroher Mas   ⁵ , MSc ;   Gabriela Ferraro   ⁶ , PhD ;   Anna García-Altés   ⁷ , PhD ;   Francesc García Cuyàs   ⁵ , PhD, MD ;   Luis Salvador Carulla   ⁸ , PhD, MD ;   Marta Sagarra Castro   ⁹ , MD ;   Josep Vidal-Alaball   ^{10, 11} , PhD, MD

¹ TIC Salut Social, Ministry of Health, Barcelona, Spain

² Centre de Recerca en Economía de la Salut, Pompeu Fabra University, Barcelona, Spain

³ Institut de Biologia Evolutiva (CSIC), Pompeu Fabra University, Barcelona, Spain

⁴ Health Department, Catalan Ministry of Health, Barcelona, Spain

⁵ Sant Joan de Déu Hospital, Barcelona, Spain

⁶ CSIRO, Australian National University, Canberra, Australia

⁷ Agency for Healthcare Quality and Evaluation of Catalonia, Catalan Ministry of Health, Barcelona, Spain

⁸ Research School of Population Health, Australian National University, Canberra, Australia

⁹ Centre d’Atenció Primària Capellades, Gerència Territorial de la Catalunya Central, Institut Català de la Salut, Barcelona, Spain

¹⁰ Health Promotion in Rural Areas Research Group, Gerència Territorial de la Catalunya Central, Institut Català de la Salut, Sant Fruitós de Bages, Spain

¹¹ Unitat de Suport a la Recerca de la Catalunya Central, Fundacio Institut Universitari per a la recerca a l’Atencio Primaria de Salut Jordi Gol i Gurina, Sant Fruitós de Bages, Spain