The Promise of Patient Portals for Individuals Living With Chronic Illness: Qualitative Study Identifying Pathways of Patient Engagement

Maureen T Stewart   ^{1, 2} , PhD ;   Timothy P Hogan   ^{2, 3} , PhD ;   Jeff Nicklas   ² , MS ;   Stephanie A Robinson   ^{2, 4} , PhD ;   Carolyn M Purington   ² , MPH ;   Christopher J Miller   ^{5, 6} , PhD ;   Varsha G Vimalananda   ^{2, 4} , MD ;   Samantha L Connolly   ^{5, 6} , PhD ;   Hill L Wolfe   ^{2, 7} , MPA ;   Kim M Nazi   ⁸ , PhD ;   Dane Netherton   ^{2, 9} , PhD ;   Stephanie L Shimada   ^{2, 7, 10} , PhD

¹ Institute for Behavioral Health, The Heller School for Social Policy and Management, Brandeis University, Waltham, MA, United States

² Center for Healthcare Organization and Implementation Research, Edith Nourse Rogers Memorial Veterans Hospital, Bedford, MA, United States

³ Department of Population and Data Sciences, University of Texas Southwestern Medical Center, Dallas, TX, United States

⁴ Department of Medicine, Boston University School of Medicine, Boston, MA, United States

⁵ Center for Healthcare Organization and Implementation Research, Boston VA Healthcare System, Boston, MA, United States

⁶ Department of Psychiatry, Harvard Medical School, Boston, MA, United States

⁷ Department of Health Law, Policy, and Management, Boston University School of Public Health, Boston, MA, United States

⁸ Independent Consultant, Coxsackie, NY, United States

⁹ Division of Biostatistics and Health Services Research, Department of Population and Quantitative Health Sciences, University of Massachusetts Medical School, Worcester, MA, United States

¹⁰ Division of Health Informatics and Implementation Science, Department of Population and Quantitative Health Sciences, University of Massachusetts Medical School, Worcester, MA, United States