Patient Uptake, Experience, and Satisfaction Using Web-Based and Face-to-Face Hearing Health Services: Process Evaluation Study

Husmita Ratanjee-Vanmali   ^{1 *} , MA, BSc ;   De Wet Swanepoel   ^{1, 2, 3 *} , BA, MA, PhD ;   Ariane Laplante-Lévesque   ^{4, 5 *} , BSc, MSc, MA, PhD

¹ Department of Speech-Language Pathology & Audiology, University of Pretoria, Pretoria, South Africa

² Ear Sciences Centre, The University of Western Australia, Nedlands, Australia

³ Ear Science Institute Australia, Subiaco, Western Australia, Australia

⁴ Oticon Medical A/S, Copenhagen, Denmark

⁵ Department of Behavioural Sciences and Learning, Linköping University, Linköping, Sweden

*all authors contributed equally