Dual Use of a Patient Portal and Clinical Video Telehealth by Veterans with Mental Health Diagnoses: Retrospective, Cross-Sectional Analysis

Erica A Abel   ^{1, 2, 3} , PhD ;   Stephanie L Shimada   ^{4, 5, 6} , PhD ;   Karen Wang   ^{1, 2, 7} , MD ;   Christine Ramsey   ^{1, 2} , PhD ;   Melissa Skanderson   ¹ , MSW ;   Joseph Erdos   ^{1, 2, 3} , MD, PhD ;   Linda Godleski   ^{3, 8} , MD ;   Thomas K Houston   ^{4, 6} , MD, MPH ;   Cynthia A Brandt   ^{1, 2, 9} , MD, MPH

¹ Pain Research, Informatics, Multimorbidities and Education Center, VA Connecticut Healthcare System, West Haven, CT, United States

² Yale Center for Medical Informatics, Yale School of Medicine, New Haven, CT, United States

³ Department of Psychiatry, Yale School of Medicine, New Haven, CT, United States

⁴ Center for Healthcare Organization and Implementation Research, Edith Nourse Rogers Memorial Veterans Hospital, Bedford, MA, United States

⁵ Department of Health Law, Policy, and Management, Boston University School of Public Health, Boston, MA, United States

⁶ Division of Health Informatics and Implementation Science, Department of Quantitative Health Sciences, University of Massachusetts Medical School, Worcester, MA, United States

⁷ Department of Internal Medicine, Yale School of Medicine, New Haven, CT, United States

⁸ National Telemental Health Center, VA Connecticut Healthcare System, West Haven, CT, United States

⁹ Department of Emergency Medicine, Yale School of Medicine, New Haven, CT, United States