The Association of Patient Factors, Digital Access, and Online Behavior on Sustained Patient Portal Use: A Prospective Cohort of Enrolled Users

Susan S Woods   ^{1, 2, 3 *} , MD, MPH ;   Christopher W Forsberg   ^{2 *} , MS ;   Erin C Schwartz   ^{2 *} , PhD ;   Kim M Nazi   ³ , PhD ;   Judith H Hibbard   ⁴ , PhD, MPH ;   Thomas K Houston   ⁵ , MD, MPH ;   Martha Gerrity   ^{2 *} , MD, PhD

¹ VA Maine Healthcare System, Augusta, ME, United States

² VA Portland Health Care System, Center to Improve Veteran Involvement in Care, Portland, OR, United States

³ Veterans Health Administration, U.S. Department of Veterans Affairs, Connected Care Office, Washington, DC, United States

⁴ University of Oregon, Health Policy Research Group, Eugene, OR, United States

⁵ Bedford VA Medical Center, Center for Healthcare Organization and Implementation Research, Bedford, MA, United States

*these authors contributed equally