Evaluating User Experiences of the Secure Messaging Tool on the Veterans Affairs’ Patient Portal System

Jolie N Haun   ^{1, 2} , EdS, PhD ;   Jason D Lind   ^{1, 3} , MPH, PhD ;   Stephanie L Shimada   ^{4, 5, 6} , PhD ;   Tracey L Martin   ⁷ , RN, MSN ;   Robert M Gosline   ⁸ ;   Nicole Antinori   ¹ , MBA ;   Max Stewart   ⁹ ;   Steven R Simon   ⁹ , MD, MPH

¹ Department of Veterans Affairs, HSR&D/RR&D Center of Innovation on Disability and Rehabilitation Research, James A Haley VA Medical Center, Tampa, FL, United States

² Department of Community & Family Health, Unversity of South Florida, College of Public Health, Tampa, FL, United States

³ Department of Anthropology, University of South Florida, Tampa, FL, United States

⁴ Department of Veterans Affairs, Center for Healthcare Organization and Implementation Research (CHOIR) and National eHealth Quality Enhancement Research Initiative (QUERI) Coordinating Center, Edith Nourse Rogers Memorial VA Hospital, Bedford, MA, United States

⁵ Department of Health Policy and Management, Boston University School of Public Health, Boston, MA, United States

⁶ Division of Health Informatics and Implementation Science, Department of Quantitative Health Sciences, University of Massachusetts Medical School, Worcester, MA, United States

⁷ Department of Veterans Affairs, VA New England Health Care System, Bedford, MA, United States

⁸ Department of Veterans Affairs, James A Haley VA Medical Center, Tampa, FL, United States

⁹ Department of Veterans Affairs, Center for Healthcare Organization and Implementation Research, Section of General Internal Medicine, VA Boston Healthcare System, Boston, MA, United States