Patients’ Reported Reasons for Non-Use of an Internet-Based Patient-Provider Communication Service: Qualitative Interview Study

Cecilie Varsi   ¹ , RN, MS ;   Deede Gammon   ^{1, 2} , PhD ;   Torunn Wibe   ³ , RN, MS ;   Cornelia M Ruland   ^{1, 4} , RN, PhD

¹ Center for Shared Decision Making and Collaborative Care Research, Oslo University Hospital, Oslo, Norway

² Norwegian Centre for Integrated Care and Telemedicine, University Hospital in North Norway, Tromsø, Norway

³ Abildsø Nursing Home, Center for Development of Institutional Care Services, Oslo, Norway

⁴ Institute of Clinical Medicine, Faculty of Medicine, University of Oslo, Oslo, Norway