This paper is in the following e-collection/theme issue:

Personal Health Records, Patient-Accessible Electronic Health Records, Patient Portals (538)

Published on in Vol 14, No 6 (2012): Nov-Dec

The Impact of Electronic Patient Portals on Patient Care: A Systematic Review of Controlled Trials

The Impact of Electronic Patient Portals on Patient Care: A Systematic Review of Controlled Trials

The Impact of Electronic Patient Portals on Patient Care: A Systematic Review of Controlled Trials

Authors of this article:

Elske Ammenwerth1 Author Orcid Image ;   Petra Schnell-Inderst2, 3 ;   Alexander Hoerbst4
Article Authors Cited by (245) Tweetations (51) Metrics

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  125. Mák G, Smith Fowler H, Leaver C, Hagens S, Zelmer J. The Effects of Web-Based Patient Access to Laboratory Results in British Columbia: A Patient Survey on Comprehension and Anxiety. Journal of Medical Internet Research 2015;17(8):e191 View
  126. van Mens H, Duijm R, Nienhuis R, de Keizer N, Cornet R. Towards an Adoption Framework for Patient Access to Electronic Health Records: Systematic Literature Mapping Study. JMIR Medical Informatics 2020;8(3):e15150 View
  127. Grosberg D, Grinvald H, Reuveni H, Magnezi R. Frequent Surfing on Social Health Networks is Associated With Increased Knowledge and Patient Health Activation. Journal of Medical Internet Research 2016;18(8):e212 View
  128. Morrow D, Hasegawa-Johnson M, Huang T, Schuh W, Azevedo R, Gu K, Zhang Y, Roy B, Garcia-Retamero R. A multidisciplinary approach to designing and evaluating Electronic Medical Record portal messages that support patient self-care. Journal of Biomedical Informatics 2017;69:63 View
  129. Graetz I, Huang J, Brand R, Hsu J, Reed M. Mobile-accessible personal health records increase the frequency and timeliness of PHR use for patients with diabetes. Journal of the American Medical Informatics Association 2019;26(1):50 View
  130. Vezyridis P, Timmons S. On the adoption of personal health records: some problematic issues for patient empowerment. Ethics and Information Technology 2015;17(2):113 View
  131. Dumitrascu A, Burton M, Dawson N, Thomas C, Nordan L, Greig H, Aljabri D, Naessens J. Patient portal use and hospital outcomes. Journal of the American Medical Informatics Association 2018;25(4):447 View
  132. Lancaster K, Abuzour A, Khaira M, Mathers A, Chan A, Bui V, Lok A, Thabane L, Dolovich L. The Use and Effects of Electronic Health Tools for Patient Self-Monitoring and Reporting of Outcomes Following Medication Use: Systematic Review. Journal of Medical Internet Research 2018;20(12):e294 View
  133. Riippa I, Linna M, Rönkkö I. A Patient Portal With Electronic Messaging: Controlled Before-and-After Study. Journal of Medical Internet Research 2015;17(11):e250 View
  134. Tang C, Lorenzi N, Harle C, Zhou X, Chen Y. Interactive systems for patient-centered care to enhance patient engagement. Journal of the American Medical Informatics Association 2016;23(1):2 View
  135. Portz J, Bayliss E, Bull S, Boxer R, Bekelman D, Gleason K, Czaja S. Using the Technology Acceptance Model to Explore User Experience, Intent to Use, and Use Behavior of a Patient Portal Among Older Adults With Multiple Chronic Conditions: Descriptive Qualitative Study. Journal of Medical Internet Research 2019;21(4):e11604 View
  136. Antonio M, Petrovskaya O, Lau F. Is research on patient portals attuned to health equity? A scoping review. Journal of the American Medical Informatics Association 2019;26(8-9):871 View
  137. Pithon M, Santos E. Information available on the internet about pain after orthognathic surgery: A careful review. Dental Press Journal of Orthodontics 2014;19(6):86 View
  138. Risling T, Martinez J, Young J, Thorp-Froslie N. Evaluating Patient Empowerment in Association With eHealth Technology: Scoping Review. Journal of Medical Internet Research 2017;19(9):e329 View
  139. Riippa I, Linna M, Rönkkö I. The Effect of a Patient Portal With Electronic Messaging on Patient Activation Among Chronically Ill Patients: Controlled Before-and-After Study. Journal of Medical Internet Research 2014;16(11):e257 View
  140. Otte-Trojel T, Rundall T, de Bont A, van de Klundert J, Reed M. The organizational dynamics enabling patient portal impacts upon organizational performance and patient health: a qualitative study of Kaiser Permanente. BMC Health Services Research 2015;15(1) View
  141. Hoogenbosch B, Postma J, de Man-van Ginkel J, Tiemessen N, van Delden J, van Os-Medendorp H. Use and the Users of a Patient Portal: Cross-Sectional Study. Journal of Medical Internet Research 2018;20(9):e262 View
  142. Baird A, Nowak S. Why primary care practices should become digital health information hubs for their patients. BMC Family Practice 2014;15(1) View
  143. Essén A, Gerrits R, Kuhlmann E. Patient accessible electronic health records: Connecting policy and provider action in the Netherlands. Health Policy and Technology 2017;6(2):134 View
  144. Fraccaro P, Vigo M, Balatsoukas P, Buchan I, Peek N, van der Veer S. The influence of patient portals on users’ decision making is insufficiently investigated: A systematic methodological review. International Journal of Medical Informatics 2018;111:100 View
  145. Kruse C, Argueta D, Lopez L, Nair A. Patient and Provider Attitudes Toward the Use of Patient Portals for the Management of Chronic Disease: A Systematic Review. Journal of Medical Internet Research 2015;17(2):e40 View
  146. Giardina T, Baldwin J, Nystrom D, Sittig D, Singh H. Patient perceptions of receiving test results via online portals: a mixed-methods study. Journal of the American Medical Informatics Association 2018;25(4):440 View
  147. SHAW R, ZULLIG L, CROWLEY M, GRAMBOW S, LINDQUIST J, SHAH B, PETERSON E, BOSWORTH H. Willingness of Patients to Use Computers for Health Communication and Monitoring Following Myocardial Infarction. CIN: Computers, Informatics, Nursing 2015;33(9):384 View
  148. Martínez Nicolás I, Lê Cook B, Flores M, Del Olmo Rodriguez M, Hernández Rodríguez C, Llamas Sillero P, Baca-Garcia E. The impact of a comprehensive electronic patient portal on the health service use: an interrupted time-series analysis. European Journal of Public Health 2019;29(3):413 View
  149. van Mens H, Duijm R, Nienhuis R, de Keizer N, Cornet R. Determinants and outcomes of patient access to medical records: Systematic review of systematic reviews. International Journal of Medical Informatics 2019;129:226 View
  150. Shaw C, Casterline G, Taylor D, Fogle M, Granger B. Increasing Health Portal Utilization in Cardiac Ambulatory Patients. CIN: Computers, Informatics, Nursing 2017;35(10):512 View
  151. Zhong X, Park J, Liang M, Shi F, Budd P, Sprague J, Dewar M. Characteristics of Patients Using Different Patient Portal Functions and the Impact on Primary Care Service Utilization and Appointment Adherence: Retrospective Observational Study. Journal of Medical Internet Research 2020;22(2):e14410 View
  152. Bryant Howren M, Van Liew J, Christensen A. Advances in Patient Adherence to Medical Treatment Regimens: The Emerging Role of Technology in Adherence Monitoring and Management. Social and Personality Psychology Compass 2013;7(7):427 View
  153. McAlearney A, Sieck C, Gaughan A, Fareed N, Volney J, Huerta T. Patients’ Perceptions of Portal Use Across Care Settings: Qualitative Study. Journal of Medical Internet Research 2019;21(6):e13126 View
  154. Forster M, Dennison K, Callen J, Georgiou A, Westbrook J. Maternity Patients' Access to Their Electronic Medical Records: Use and Perspectives of a Patient Portal. Health Information Management Journal 2015;44(1):4 View
  155. Berndt M, Fischer M. The role of electronic health records in clinical reasoning. Annals of the New York Academy of Sciences 2018;1434(1):109 View
  156. O'Connor P, Sperl‐Hillen J, Fazio C, Averbeck B, Rank B, Margolis K. Outpatient diabetes clinical decision support: current status and future directions. Diabetic Medicine 2016;33(6):734 View
  157. Antonio M, Petrovskaya O, Lau F. The State of Evidence in Patient Portals: Umbrella Review. Journal of Medical Internet Research 2020;22(11):e23851 View
  158. Beal L, Kolman J, Jones S, Khleif A, Menser T. Quantifying Patient Portal Use: Systematic Review of Utilization Metrics. Journal of Medical Internet Research 2021;23(2):e23493 View
  159. Guglielmo D, Murphy L, Theis K, Helmick C, Omura J, Odom E, Croft J. Physical Activity Assessment and Recommendation for Adults With Arthritis by Primary Care Providers—DocStyles, 2018. American Journal of Health Promotion 2021;35(4):559 View
  160. Blok A, Amante D, Hogan T, Sadasivam R, Shimada S, Woods S, Nazi K, Houston T. Impact of Patient Access to Online VA Notes on Healthcare Utilization and Clinician Documentation: a Retrospective Cohort Study. Journal of General Internal Medicine 2021;36(3):592 View
  161. Zaresani A, Scott A. Does digital health technology improve physicians’ job satisfaction and work–life balance? A cross-sectional national survey and regression analysis using an instrumental variable. BMJ Open 2020;10(12):e041690 View
  162. Guzman-Clark J, Farmer M, Wakefield B, Viernes B, Yefimova M, Lee M, Hahn T. Why patients stop using their home telehealth technologies over time: Predictors of discontinuation in Veterans with heart failure. Nursing Outlook 2021;69(2):159 View
  163. Kruithof N, Spreeuwenberg M, Kleijkers S, Bruls B, Gurp E. Zorgen om online inzage in het eigen patiëntendossier. Huisarts en wetenschap 2020;63(12):62 View
  164. Wells S, Rozenblum R, Park A, Dunn M, Bates D. Organizational strategies for promoting patient and provider uptake of personal health records. Journal of the American Medical Informatics Association 2015;22(1):213 View
  165. Laukka E, Huhtakangas M, Heponiemi T, Kujala S, Kaihlanen A, Gluschkoff K, Kanste O. Health Care Professionals’ Experiences of Patient-Professional Communication Over Patient Portals: Systematic Review of Qualitative Studies. Journal of Medical Internet Research 2020;22(12):e21623 View
  166. Portz J, Powers J, Baldwin M, Bekelman D, Casillas A, Kutner J, Bayliss E. Patient Portal Use Near the End-of-Life. Journal of General Internal Medicine 2021 View
  167. Chu D, Schuster T, Lessard D, Mate K, Engler K, Ma Y, Abulkhir A, Arora A, Long S, de Pokomandy A, Lacombe K, Rougier H, Cox J, Kronfli N, Hijal T, Kildea J, Routy J, Asselah J, Lebouché B. Acceptability of a Patient Portal (Opal) in HIV Clinical Care: A Feasibility Study. Journal of Personalized Medicine 2021;11(2):134 View
  168. Ammenwerth E, Neyer S, Hörbst A, Mueller G, Siebert U, Schnell-Inderst P. Adult patient access to electronic health records. Cochrane Database of Systematic Reviews 2021;2021(2) View
  169. Tapuria A, Porat T, Kalra D, Dsouza G, Xiaohui S, Curcin V. Impact of patient access to their electronic health record: systematic review. Informatics for Health and Social Care 2021;46(2):194 View
  170. Mehta N, Born K, Fine B. How artificial intelligence can help us ‘Choose Wisely’. Bioelectronic Medicine 2021;7(1) View
  171. De Groot K, Sneep E, Paans W, Francke A. Patient participation in electronic nursing documentation: an interview study among community nurses. BMC Nursing 2021;20(1) View
  172. DePuccio M, Gaughan A, McAlearney A. Making It Work: Physicians' Perspectives on the Rapid Transition to Telemedicine. Telemedicine Reports 2021;2(1):135 View
  173. Dickman Portz J, Powers J, Casillas A, Baldwin M, Bekelman D, Palen T, Bull S, Kutner J, Bayliss E. Characteristics of Patients and Proxy Caregivers Using Patient Portals in the Setting of Serious Illness and End of Life. Journal of Palliative Medicine 2021;24(11):1697 View
  174. Rossom R, Sperl-Hillen J, O’Connor P, Crain A, Nightingale L, Pylkas A, Huntley K, Bart G. A pilot study of the functionality and clinician acceptance of a clinical decision support tool to improve primary care of opioid use disorder. Addiction Science & Clinical Practice 2021;16(1) View
  175. Glöggler M, Ammenwerth E. Development and Validation of a Useful Taxonomy of Patient Portals Based on Characteristics of Patient Engagement. Methods of Information in Medicine 2021;60(S 01):e44 View
  176. Kinney A, Sankaranarayanan B. Effects of Patient Portal Use on Patient Satisfaction: Survey and Partial Least Squares Analysis. Journal of Medical Internet Research 2021;23(8):e19820 View
  177. Zocchi M, Robinson S, Ash A, Vimalananda V, Wolfe H, Hogan T, Connolly S, Stewart M, Am L, Netherton D, Shimada S. Patient portal engagement and diabetes management among new portal users in the Veterans Health Administration. Journal of the American Medical Informatics Association 2021;28(10):2176 View
  178. Fujioka J, Bickford J, Gritke J, Stamenova V, Jamieson T, Bhatia R, Desveaux L. Implementation Strategies to Improve Engagement With a Multi-Institutional Patient Portal: Multimethod Study. Journal of Medical Internet Research 2021;23(10):e28924 View
  179. Lang M, Rau D, Cepek L, Cürten F, Ringbauer S, Mayr M. An ID-Associated Application to Facilitate Patient-Tailored Management of Multiple Sclerosis. Brain Sciences 2021;11(8):1061 View
  180. Damen D, Schoonman G, Maat B, Habibović M, Krahmer E, Pauws S. Patients Managing Their Medical Data in Personal Electronic Health Records: Scoping Review. Journal of Medical Internet Research 2022;24(12):e37783 View
  181. Mikkonen K, Yamakawa M, Tomietto M, Tuomikoski A, Utsumi M, Jarva E, Kääriäinen M, Oikarinen A. Randomised controlled trials addressing how the clinical application of information and communication technology impacts the quality of patient care—A systematic review and meta‐analysis. Journal of Clinical Nursing 2023;32(13-14):3295 View
  182. Morgan E, Schnell P, Singh P, Fareed N. Outpatient portal use among pregnant individuals: Cross-sectional, temporal, and cluster analysis of use. DIGITAL HEALTH 2022;8:205520762211095 View
  183. Gleason K, Peereboom D, Wec A, Wolff J. Patient Portals to Support Care Partner Engagement in Adolescent and Adult Populations. JAMA Network Open 2022;5(12):e2248696 View
  184. Coiera E, Yin K, Sharan R, Akbar S, Vedantam S, Xiong H, Waldie J, Lau A. Family informatics. Journal of the American Medical Informatics Association 2022;29(7):1310 View
  185. Korngiebel D, West K. Patient Recommendations for the Content and Design of Electronic Returns of Genetic Test Results: Interview Study Among Patients Who Accessed Their Genetic Test Results via the Internet. JMIRx Med 2022;3(2):e29706 View
  186. Chu D, Lessard D, Laymouna M, Engler K, Schuster T, Ma Y, Kronfli N, Routy J, Hijal T, Lacombe K, Sheehan N, Rougier H, Lebouché B. Understanding the Risks and Benefits of a Patient Portal Configured for HIV Care: Patient and Healthcare Professional Perspectives. Journal of Personalized Medicine 2022;12(2):314 View
  187. Seo S, Choi B, Choi J. Relationship between Hospital Profitability and Mobile-Based Personal Health Record Adoption. Health Insurance Review & Assessment Service Research 2022;2(1):57 View
  188. Zanaboni P, Kristiansen E, Lintvedt O, Wynn R, Johansen M, Sørensen T, Fagerlund A. Impact on patient-provider relationship and documentation practices when mental health patients access their electronic health records online: a qualitative study among health professionals in an outpatient setting. BMC Psychiatry 2022;22(1) View
  189. Lear R, Freise L, Kybert M, Darzi A, Neves A, Mayer E. Perceptions of Quality of Care Among Users of a Web-Based Patient Portal: Cross-sectional Survey Analysis. Journal of Medical Internet Research 2022;24(11):e39973 View
  190. Kelly M, Coller R, Hoonakker P. Inpatient Portals for Hospitalized Patients and Caregivers: A Systematic Review. Journal of Hospital Medicine 2018;13(6):405 View
  191. Wang H, Ho A, Wiener R, Sambamoorthi U. The Association of Mobile Health Applications with Self-Management Behaviors among Adults with Chronic Conditions in the United States. International Journal of Environmental Research and Public Health 2021;18(19):10351 View
  192. Alarifi M, Jabour A, Wu M, Aldosary A, Almanaa M, Luo J. Proposed Questions to Assess the Extent of Knowledge in Understanding the Radiology Report Language. International Journal of Environmental Research and Public Health 2022;19(18):11808 View
  193. Lawrence K, Chong S, Krelle H, Roberts T, Thorpe L, Trinh-Shevrin C, Yi S, Kwon S. Chinese Americans’ Use of Patient Portal Systems: Scoping Review. JMIR Human Factors 2022;9(2):e27924 View
  194. Schwarz J, Bärkås A, Blease C, Collins L, Hägglund M, Markham S, Hochwarter S. Sharing Clinical Notes and Electronic Health Records With People Affected by Mental Health Conditions: Scoping Review. JMIR Mental Health 2021;8(12):e34170 View
  195. Beesley S, Powell A, Groat D, Butler J, Hopkins R, Rozenblum R, Aboumatar H, Butler A, Sugarman J, Francis L, Brown S. Evaluating the Balance Between Privacy and Access in Digital Information Sharing. Critical Care Medicine 2022;50(2):e109 View
  196. Acholonu R, Raphael J. The Influence of the Electronic Health Record on Achieving Equity and Eliminating Health Disparities for Children. Pediatric Annals 2022;51(3) View
  197. Ferguson K, Fraser M, Tuna M, Bruntz C, Dahrouge S. The Impact of an Electronic Portal on Patient Encounters in Primary Care: Interrupted Time-Series Analysis. JMIR Medical Informatics 2023;11:e43567 View
  198. Mantzourani E, Brooks O, James D, Richards A, Hodson K, Akhtar H, Wakelyn M, White L, Williams R, O’Gorman G, Kervin A, Chess J, Brown C. Development, implementation and evaluation of the digital transformation of renal services in Wales: the journey from local to national. International Journal of Clinical Pharmacy 2023;45(1):4 View
  199. Fiks A, Mayne S, Karavite D, Suh A, O’Hara R, Localio A, Ross M, Grundmeier R. Parent-Reported Outcomes of a Shared Decision-Making Portal in Asthma: A Practice-Based RCT. Pediatrics 2015;135(4):e965 View
  200. Thorakkattil S, Parakkal S, Abushoumi F, Nemr H, Alhazza H, Jabbour R, Al-Ghamdi F. Online patient portal-based management of medication renewal and refill pickup in ambulatory care settings: A retrospective utilization study at tertiary care hospital in Saudi Arabia. Saudi Pharmaceutical Journal 2022;30(1):45 View
  201. De Groot K, Douma J, Paans W, Francke A. Patient participation in electronic nursing documentation: An interview study among home‐care patients. Health Expectations 2022;25(4):1508 View
  202. Vick J, Wolff J. A scoping review of person and family engagement in the context of multiple chronic conditions. Health Services Research 2021;56(S1):990 View
  203. Sergeeva A. Why developers matter: The case of patient portals. Health Informatics Journal 2023;29(1):146045822311527 View
  204. Brands M, Gouw S, Beestrum M, Cronin R, Fijnvandraat K, Badawy S. Patient-Centered Digital Health Records and Their Effects on Health Outcomes: Systematic Review. Journal of Medical Internet Research 2022;24(12):e43086 View
  205. Wang T, Giunti G, Melles M, Goossens R. Digital Patient Experience: Umbrella Systematic Review. Journal of Medical Internet Research 2022;24(8):e37952 View
  206. Glöggler M, Ammenwerth E. Improvement and Evaluation of the TOPCOP Taxonomy of Patient Portals: Taxonomy-Evaluation-Delphi (TED) Approach. Journal of Medical Internet Research 2021;23(10):e30701 View
  207. Schember C, Scott S, Jenkins C, Rebeiro P, Turner M, Furukawa S, Bofill C, Yan Z, Jackson G, Pettit A. Electronic Patient Portal Access, Retention in Care, and Viral Suppression Among People Living With HIV in Southeastern United States: Observational Study. JMIR Medical Informatics 2022;10(7):e34712 View
  208. Noureldin M, Newman K, Higgins P, Piette J, Resnicow K, Louissaint J, Kenney B, Berinstein J, Waljee A, Zhu J, Cohen-Mekelburg S. Profiles of Web-based Portal Users with Inflammatory Bowel Disease. Inflammatory Bowel Diseases 2024;30(1):83 View
  209. Amiri P, Pirnejad H, Bahaadinbeigy K, Baghini M, Khazaee P, Niazkhani Z. A qualitative study of factors influencing ePHR adoption by caregivers and care providers of Alzheimer's patients: An extension of the unified theory of acceptance and use of technology model. Health Science Reports 2023;6(7) View
  210. Reynolds T, Cobb J, Steitz B, Ancker J, Rosenbloom S. The State-of-the-Art of Patient Portals: Adapting to External Factors, Addressing Barriers, and Innovating. Applied Clinical Informatics 2023;14(04):654 View
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Books/Policy Documents

  1. Greaves F, Rozenblum R. Key Advances in Clinical Informatics. View
  2. Winters-Miner L, Bolding P, Hilbe J, Goldstein M, Hill T, Nisbet R, Walton N, Miner G. Practical Predictive Analytics and Decisioning Systems for Medicine. View
  3. Ariani A, Koesoema A, Soegijoko S. Innovative Healthcare Systems for the 21st Century. View
  4. Howren M, Roche A, Christensen A. The Wiley Handbook of Healthcare Treatment Engagement. View
  5. Lee D, Gefen D. Impacts of Information Technology on Patient Care and Empowerment. View
  6. Alzahrani S, Daim T. R&D Management in the Knowledge Era. View
  7. Tashiro J, Hung P, Martin M. Blended Learning. Enhancing Learning Success. View
  8. Alshoumr B. Encyclopedia of Gerontology and Population Aging. View
  9. Alnsour Y, Khuntia J. E-Life: Web-Enabled Convergence of Commerce, Work, and Social Life. View
  10. Tashiro J, Hebeler A. Blended Learning: Educational Innovation for Personalized Learning. View
  11. Azevedo R, Morrow D. Aging, Technology and Health. View
  12. Nazi K, Hogan T, Woods S, Simon S, Ralston J. Clinical Informatics Study Guide. View
  13. Dixon B, Jabour A, O’Kelly Phillips E, Marrero D. Universal Access in Human-Computer Interaction. Aging and Assistive Environments. View
  14. Alshoumr B, Yu P. Encyclopedia of Gerontology and Population Aging. View
  15. Peterson S, Patrick K. Oncology Informatics. View
  16. Soon H, Geppetti P, Lupi C, Kho B. Textbook of Patient Safety and Clinical Risk Management. View
  17. Cronin R, Jimison H, Johnson K. Biomedical Informatics. View
  18. Lee D, Gefen D. Research Anthology on Improving Health Literacy Through Patient Communication and Mass Media. View
  19. Hickmann E, Richter P, Schlieter H. Innovation Through Information Systems. View
  20. Miner L. Practical Data Analytics for Innovation in Medicine. View
  21. Pandita D. Clinical Informatics Study Guide. View
  22. Alshoumr B, Yu P. Encyclopedia of Gerontology and Population Aging. View
  23. Tashiro J, Hartman Q. Blended Learning : Lessons Learned and Ways Forward. View