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Mitigating Patient and Consumer Safety Risks When Using Conversational Assistants for Medical Information: Exploratory Mixed Methods Experiment

Mitigating Patient and Consumer Safety Risks When Using Conversational Assistants for Medical Information: Exploratory Mixed Methods Experiment

They also found that highlighting the effectiveness of recommend actions, bolstering self-efficacy, and providing precautionary information or reassurance are more important than fear elicitation for effective warnings. Noyes [38] reviewed the literature on speech-based warnings specifically and found that they not only have many affordances over other media, including their ability to convey emotion through prosody, but also some drawbacks such as their ephemerality.

Timothy W Bickmore, Stefán Ólafsson, Teresa K O'Leary

J Med Internet Res 2021;23(11):e30704