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Time on hold while scheduling appointments and availability of web-based booking (“Zoc Doc” or the hospital website) were noted, as well as the type of insurance accepted by providers (Medicaid, commercial, or none).
Of the 1639 unique physicians affiliated with (private and public) hospitals in the three subspecialties, a total of 1032 (341 of 670 cardiologists, 228 of 315 endocrinologists, and 463 of 654 ophthalmologists) were in active practice and did not require a referral (Figure 1).
J Med Internet Res 2024;26:e55351
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However, the adoption of management technologies, such as the self-scheduling of appointments in health care, has trailed other industries.
There is evidence that automated self-scheduling provides value and that health care organizations can benefit from it.
J Med Internet Res 2022;24(1):e28323
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