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gratification gratification theory
J Med Internet Res 2025;27:e66032
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Effects of Patient Portal Use on Patient Satisfaction: Survey and Partial Least Squares Analysis
Gratification has been defined in numerous ways, particularly in relation to the Uses and Gratification Theory [38,39]. In this study, we defined gratification as a feeling of pleasure directly related to achieving a desired task such as scheduling, reviewing medical information, or using the patient portal. Patient portal use provides a near-instant ability to achieve health-related tasks [40,41], rather than limiting individuals to accomplishing such tasks only during business hours [42].
J Med Internet Res 2021;23(8):e19820
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