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The Impact of Explanations on Layperson Trust in Artificial Intelligence–Driven Symptom Checker Apps: Experimental Study

The Impact of Explanations on Layperson Trust in Artificial Intelligence–Driven Symptom Checker Apps: Experimental Study

Explanations are seen as a tool to communicate the rationale behind black box decisions to encourage user trust and adoption. Recent studies have started to examine the effectiveness of different types of AI explanations [13-15], but to date no studies have specifically looked at SC explanations.

Claire Woodcock, Brent Mittelstadt, Dan Busbridge, Grant Blank

J Med Internet Res 2021;23(11):e29386