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Understanding How the Design and Implementation of Online Consultations Affect Primary Care Quality: Systematic Review of Evidence With Recommendations for Designers, Providers, and Researchers

Understanding How the Design and Implementation of Online Consultations Affect Primary Care Quality: Systematic Review of Evidence With Recommendations for Designers, Providers, and Researchers

For objective 2, we considered OC “design” as material properties of an OC, such as features and functionality [74], and “implementation” as the way an OC was introduced and used in a particular context [65]. As a design feature, we considered AI as the ability of machines to “mimic human intelligence as characterized by behaviors such as cognitive ability, memory, learning, and decision making” [82].

Sarah Darley, Tessa Coulson, Niels Peek, Susan Moschogianis, Sabine N van der Veer, David C Wong, Benjamin C Brown

J Med Internet Res 2022;24(10):e37436