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Web Evaluation at the US National Institutes of Health: Use of the American Customer Satisfaction Index Online Customer Survey

Web Evaluation at the US National Institutes of Health: Use of the American Customer Satisfaction Index Online Customer Survey

Comparison of results about site visitors between the prior surveys and the ACSI results for several websites (eg, Medline Plus, AIDSinfo, and TOXNET at NLM, and the NHLBI website) indicated that similar results were obtained between the earlier surveys and the ACSI surveys [22,23, personal communication, Cindy Love, April 30, 2007; personal communication, Mark Malamud, October 9, 2007].

Fred B. Wood, Elliot R. Siegel, Sue Feldman, Cynthia B. Love, Dennis Rodrigues, Mark Malamud, Marie Lagana, Jennifer Crafts

J Med Internet Res 2008;10(1):e4