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Communicating Bad News: Insights for the Design of Consumer Health Technologies
We note that evaluation measures for health information systems are heavily weighted toward traditional usability (eg, screen layout) and efficiency (eg, learning ability, cost-effectiveness, task completion time, and error rate) aspects [45,46], and they often neglect how the system supports patients’ emotional and mental states [47], though a recent study by Suh et al included emotional burden within their User Burden Scale for computing systems [48], and Kientz et al described considering emotional impact
JMIR Hum Factors 2019;6(2):e8885
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