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Exploring Young Adults’ Views About Aroha, a Chatbot for Stress Associated With the COVID-19 Pandemic: Interview Study Among Students

Exploring Young Adults’ Views About Aroha, a Chatbot for Stress Associated With the COVID-19 Pandemic: Interview Study Among Students

Most of the Aroha’s content takes the form of a dialogue using predetermined “quick replies” (eg, “yes/no” or “tell me more”) that branch out the conversation along user-chosen paths. Emojis, GIFs (simple animated images), multimedia clips (eg, audio relaxation tracks) and “web-views” are used to augment text and make it more youth friendly. Users can group their activities as “favorite” and repeat them through a quick menu.

Annie Kang, Sarah Hetrick, Tania Cargo, Sarah Hopkins, Nicola Ludin, Sarah Bodmer, Kiani Stevenson, Chester Holt-Quick, Karolina Stasiak

JMIR Form Res 2023;7:e44556

A Chatbot to Support Young People During the COVID-19 Pandemic in New Zealand: Evaluation of the Real-World Rollout of an Open Trial

A Chatbot to Support Young People During the COVID-19 Pandemic in New Zealand: Evaluation of the Real-World Rollout of an Open Trial

However, there are few locations within the dialog graph in which the chatbot encourages input of free text, with the dialog principally mediated by the provision of quick options for the user to choose from. When input is made by the user, free text is classified to 1 member of a predefined intent set through an application programming interface (API) request to Dialog Flow [24].

Nicola Ludin, Chester Holt-Quick, Sarah Hopkins, Karolina Stasiak, Sarah Hetrick, Jim Warren, Tania Cargo

J Med Internet Res 2022;24(11):e38743