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Between November 2021 and January 2023, the chatbot had 30,488 interactions and 5807 unique users, with 5.1 interactions per user, on average. Details of the stories, matching rate, and overall satisfaction level are presented in Table 5 and of themes and requests in Table 6.
Results of the RAFAEL chatbot from November 2021 to January 2023 (unique users, N=5807; interactions, N=30,488; stories, N=8061).
Results of the RAFAEL chatbot regarding themes and requests (N=8061) from November 2021 to January 2023.
J Med Internet Res 2023;25:e43113
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