mUzima Mobile Electronic Health Record (EHR) System: Development and Implementation at Scale

Introduction

Background

Low- and middle-income countries (LMICs) have, over the last decade, seen an exponential increase in the adoption of digital health solutions. Among the systems being actively implemented in these settings are electronic health record (EHR) systems. These are deployed to largely replace or supplement existing paper-based records, with the aims of improving quality of patient care and supporting the monitoring and evaluation of programs [1-3]. Several LMICs have gone beyond initial pilot EHR system implementations to large-scale rollout of these systems in government-run public facilities. Countries like Kenya, Uganda, Nigeria, and Mozambique now run nationally endorsed EHR systems that are deployed in hundreds to thousands of public health facilities across each country [4-7].

In most LMICs, national-level EHR system initiatives have largely been driven by the need to support HIV care and treatment, with significant funding coming from donor organizations such as the U.S. President’s Emergency Plan for AIDS Relief. EHR systems targeting HIV care largely focus on the HIV care continuum, which emphasizes (1) finding patients who are HIV-positive (through active screening approaches), (2) linking HIV-positive patients to care, (3) ensuring that patients are on appropriate treatment, and (4) actively following patients to retain them in care [8-10]. The continuum of care paradigm is widely applicable for numerous other chronic diseases and is employed within other EHR systems to support longitudinal care in LMICs.

Approaches and Gaps in HIV EHR System Implementations Within LMICs

There are several core functionalities needed within EHR systems to support longitudinal care, key among them being the abilities to register patients, review historical patient information, and collect new data on patients. Features such as computerized decision support, order entry capabilities, and electronic prescribing are often incorporated at varying levels [11]. In many settings, retrospective entry of data is still employed, though efforts are underway to increase use of EHR systems at the point of care [12]. Point-of-care EHR systems still face the challenges of inadequate infrastructure, unreliable system uptime, cost, busy care settings, and provider discomfort with real-time entry of data while caring for patients.

The most widely employed modality of EHR system implementation in LMICs involves standalone EHR system implementations at individual facilities [13]. This implementation model entails installation of a local server, local area network, and end user terminals. The model relies on a dependable electrical supply and readily available information technology personnel [14]. Unfortunately, these infrastructure and personnel requirements are prohibitive in many LMIC settings, particularly in remote areas—exacerbating the “digital divide.” Facilities in areas with limited power, internet connectivity, and technical support are thus less likely to implement EHR systems [15]. Further, population health programs and community-based care services occurring outside of care facilities, such home-based HIV screening, testing, and patient tracing, are often poorly supported when access to EHR systems is limited to facilities.

To address some of the challenges and gaps with tethered EHRS that can only be accessed from within facilities, mobile health (mHealth) solutions are increasingly being adopted in LMICs [16,17]. Ideally, these mHealth systems should exchange data with the predominant EHR system, but a majority do not [18]. Instead, most mHealth systems often collect and transmit data to their own independent repositories that are separate from facility-based EHR systems—adding to the problem of siloed information for patients spread across multiple systems [19]. In the absence of interoperability with facility-based EHR systems, mHealth solutions cannot receive and display comprehensive historical patient and treatment information that are stored in the separate EHR systems, adversely affecting quality of care. Even when mHealth systems are able to share data with facility-based EHR systems, there is often lack of robust deduplication approaches for patient data, causing further challenges. Other common challenges observed with attempts to synergize mHealth solutions with facility-based EHR systems include (1) a lack of robust mechanisms to generate subsets of patients from EHR systems to be availed on mobile devices that have limited data storage capacities; (2) inefficient data synchronization, with mHealth applications requiring a complete wiping of existing data prior to new updates, resulting in increased expenses from use of paid internet data known as data bundles; (3) suboptimal mechanisms for updating or adding new forms, with some mHealth solutions requiring a new version of the application to be installed every time new forms are deployed; and (4) inability to handle forgotten log-in credentials that are aligned with EHR system credentials when providers are off-site.

With renewed emphasis on reaching the “last digital mile” while ensuring health information exchange with existing EHR systems, mHealth solutions are needed that can seamlessly interoperate with existing EHR systems in LMICs. This exchange is needed even in settings where health information exchange infrastructure is yet to mature [20]. In this paper, we present one such mobile application, mUzima [21], a UNICEF-recognized digital global public good [22], as a demonstration of a successful extension of existing national-level EHR systems in several LMICs, with the aim of increasing access and reach of digital technologies for providers and patients. We report on mUzima’s features and functionality, guided by the mHealth Evidence Reporting and Assessment (mERA) guidelines [23] and referencing the World Health Organization (WHO) Principles for Digital Development framework [24] where relevant. We also provide real-world examples of how the mUzima application has been scaled to support care across several countries and disease domains.

Methods

The “Guidelines for reporting of health interventions using mobile phones: mobile (mHealth) evidence reporting assessment (mERA)” checklist was developed by the WHO mHealth Technical Evidence Review group to improve comprehensiveness and standardization of reporting of mHealth interventions [23]. The guidelines ensure that the reporting covers the (1) content of the mHealth intervention, (2) context within which the mHealth intervention is implemented, and (3) technical features of the intervention. These 3 components are encapsulated in the mERA checklist of 16 elements, namely (1) infrastructure (population level), (2) technology platform, (3) interoperability/health information system (HIS) context, (4) intervention delivery, (5) intervention content, (6) usability/content testing, (7) user feedback, (8) access of individual participants, (9) cost assessment, (10) adoption inputs/program entry, (11) limitations for delivery at scale, (12) contextual adaptability, (13) replicability, (14) data security, (15) compliance with national guidelines or regulatory statutes, and (16) fidelity of the intervention.

This paper describes in detail each element of the mERA checklist as relevant to the mUzima application. Special emphasis is placed on the technology platform (item #2) to highlight choices made and features of the application that can serve as a technical reference for readers. As the mUzima application is developed for a global context, additional considerations need to be given to its applicability in LMICs. To this end, we also integrate components of the Principles of Digital Development by the WHO, using this framework to further elucidate the various items in the mERA checklist [24]. The Principles are “designed to help integrate best practices into technology-enabled programs...and are derived from lessons learned through the use of information and communication technologies (ICTs) in development projects” [24]. The 9 principles include (1) design with the user; (2) understand the existing ecosystem; (3) design for scale; (4) build for sustainability; (5) be data driven; (6) use open standards, open data, open source, and open innovation; (7) reuse and improve; (8) address privacy and security; and (9) be collaborative. Reference to these principles extends the relevance of the reported work to the larger LMIC and global context.

Results

‘Uzima’ is a Swahili word that means “life”—hence mUzima’s slogan “Mobile for Life” [21]. It is a provider-facing mHealth application for use by health care workers for direct patient care. mUzima has particular relevance to providers working outside of care facilities and those with unreliable connection to the EHR system. In the following sections, we provide details of the mUzima application in line with 16 mERA checklist items.

Item 1: Infrastructure

mUzima is a robust and adaptable Android-based mHealth platform that can seamlessly interoperate with the OpenMRS EHR system (Figure 1) [25,26]. The OpenMRS EHR system was chosen for the mHealth extension, as it is the most widely endorsed EHR system for national use by Ministries of Health (MoHs) across numerous LMICs. OpenMRS is currently in use in over 40 countries, with national deployments for HIV and tuberculosis care in Kenya, Mozambique, Nigeria, and Uganda, among others [27]. The hardware requirements for mUzima include an Android smartphone device and an OpenMRS EHR system instance. In Africa, over 85% of smartphones use the Android operating system [28]. mUzima was developed to work with Android versions 4.4 and above, as low-end Android smartphones predominate in LMICs. mUzima has robust offline functionality to address limited internet connectivity in many LMICs, allowing for health providers using mUzima to care for patients even when disconnected from the EHR system server. These infrastructure considerations align with the Digital Development Principles of “Understanding the Existing Ecosystem” by recognizing that power and internet connectivity challenges exist in the LMIC settings where mUzima is intended for use and that low-end Android smartphones predominate in these settings.

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Item 2: Technology Platform

Overview

mUzima was developed as an open-source application under the Mozilla Public License 2.0 license [29]. The application has a modular architecture that lends it a strength of simplicity while ensuring full functionalities of the installed modules. mUzima uses a stacked framework consisting largely of 3 layers (Figure 2), namely the (1) Search Application Programming Interface (API), (2) mUzima API, and (3) mUzima Android.

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The Search API provides encrypted data storage based on a robust and flexible data model. This API utilizes Lucene, a Java-based, open-source, searching engine library, for indexing and searching [30]. Within the Search API are the service layer and a dependency injection layer using Guice [31] and the Indexer document repository [32]. Connection between mUzima and the EHR system server occurs using a representational state transfer (REST) API [33].

The mUzima API includes the business logic layer of the platform, exposing the underlying Lucene repository to a robust front-end application (mUzima Android) while hiding the complexity of the underlying repository to the developer. This layer can be easily used to expose the mUzima data model to any system integrating with mUzima.

mUzima Android is the Android application package (APK) with which users interact, oblivious of the other 2 underlying stack layers. mUzima Android supports user interface activities and uses the underlying mUzima API to store and retrieve data resources from the phone’s local repository and to upload and download data from the remote EHR system server. The APK is structured into the following main components: (1) models comprised of objects that encapsulate data and logic for resources specific to Android. Some of the objects extend mUzima API models and add logic specific to usage in the Android application and (2) controllers for each type of resource. The controllers act as coordinators within the Android app and between the Android app and mUzima API. Controllers are commonly used to request various actions related to objects, such as sending to storage, retrieval from storage, searching, counting, uploading, and downloading; (3) services, which are components used to handle requests for repetitive and potentially long-running operations; and (4) views, which are the implementation of the mUzima user interface.

mUzima Server-Side Module

mUzima has a server-side module created within the OpenMRS EHR system that has REST endpoints enabling linkage of OpenMRS instances to the mUzima mobile application (Figure 3 and Multimedia Appendix 1). Key features of the mUzima server-side module include (1) the set-up configuration and (2) error resolution mechanisms. The server-side setup configuration features are used to define care programs. To this end, the setup configuration has provisions for defining patient lists or cohorts, forms, historical data, providers, and locations to be included in each care program (Multimedia Appendix 1). The server side also offers the ability to define multiple settings that will be applied onto all mUzima instances on mobile devices, removing the labor-intensive need of having to configure individual settings within each mobile device. The error resolution mechanism on the server side allows nondevelopers to manage forms submitted to the server that are identified as having errors (Multimedia Appendix 2). Errors are typically encountered when information on clients registered offline are synchronized onto the server and are found to be duplicates once patient-matching is run on the server. The ability to resolve errors on submitted data without the need for programming expertise or access to the server’s backend makes mUzima highly usable and scalable in remote facilities, which often lack personnel to offer advanced technical support. The error resolution module also handles queuing and processing of data submitted into OpenMRS from mUzima.

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mUzima Mobile Application

Access to the mUzima mobile application requires a username and password, which are initially authenticated against the EHR system. This access times out automatically if the user is idle for a predefined period of time. Once logged in, users have access to the mUzima mHealth application landing page, which can be defaulted to display key menu options of cohorts, forms, clients, and notifications (Figure 4A). Alternatively, the landing page can be configured to display lists of clients available on the device (Figure 4B). mUzima users are able to find clients by scrolling through the client list, by searching via names and IDs, or by using the barcode scanning feature. Partial matching of names is available against both the local Lucene-based database that provides fast search capabilities [28] and the linked OpenMRS instance via its RESTful API. Further details of specific mUzima features are outlined in the Item 4 and Item 5 sections that follow.

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Item 3: Interoperability and Health Information System (HIS) Context

mUzima serves as an HIS for collecting primary health data, which are then exchanged with the associated EHR system. Health information exchange between mUzima and OpenMRS is achieved through use of the same concept dictionary terms, locations, providers, and patient identifiers that are common between the 2 systems. The REST API is used to connect mUzima to OpenMRS for bidirectional data exchange (Figure 1) [33]. This multifaceted approach for direct system-to-system exchange has been adopted to overcome the lagging implementation of robust health information exchange mediators and mechanisms in many LMICs. To facilitate future integration and health information exchange with other systems, several fast health care interoperability resources (FHIR) such as patient, provider, and observation FHIR are being developed for mUzima [34].

Item 4: Intervention Delivery

The WHO, in its “Recommendations on digital interventions for health system strengthening,” strongly advocates that “recommended interventions should be accessible via mobile devices at a minimum” [35]. mUzima is primarily for use by health providers through smartphones that are often owned by the care program. Access to mUzima is on-demand when the provider logs in with the relevant credentials. The providers use mUzima to access cohorts and historical data on patients under their care, as well as to capture new data on patients. Significant time and effort were expended to ensure that mUzima can auto-update changes in cohort membership, forms, and historical data elements (ie, managing delta), without the need to re-download data that had previously been downloaded onto the mobile device. This allows for seamless update of content to the mobile device through mUzima’s synchronization mechanism with OpenMRS.

Item 5: Intervention Content

Over half of the recommended digital interventions by the WHO pertain to mobile-based EHR solutions and include “digital tracking of clients’ health status combined with decision support; targeted client communication; digital provision of educational and training content to health workers; provider-to-provider telemedicine; and client-to-provider telemedicine” [35]. mUzima satisfies all of the WHO mobile-based EHR system recommendations. Core features currently available within the mUzima application are described in the following sections.

Cohort Management

Given limitations on storage size within mobile devices, approaches are needed that limit the amount of data downloaded onto devices. This means downloading only the relevant subset of patients and their corresponding data to the mobile device. mUzima features the ability to define cohorts of patients using SQL. Cohorts can be as simple as a list of individuals with a particular disease (eg, diabetes) or can be more complicated, such as “diabetic patients with kidney disease plus poorly controlled blood sugar and who are noncompliant with their medications.” mUzima has functionality that allows for membership within a cohort to remain “static” (ie, never change after the initial run) or to be dynamic (allowing for automatic addition or removal of members over time, based on whether they still meet the cohort criteria).

Programs

A program within mUzima is used to consolidate all features in the mHealth application that are needed to take care of a group of patients. Programs can be disease-specific or based on cohorts. mUzima provides the ability to configure all details for programs using the set-up configuration feature on the server side (see the mUzima Server-Side Module section). Programs contain (1) lists of clients from one or more cohorts, (2) details of relevant historical data elements to be downloaded onto the device for these clients, (3) program-specific forms to be completed for clients, (4) an optional list of locations and providers that serve the program, and (5) settings that can be predefined for end users. Program functionality enables mUzima to be highly configurable and disease-agnostic, allowing the application to serve multiple clinical scenarios and domains. Further, programs integrate workflow features, such as sequential filling of forms, to support care processes. The ability to easily configure elements for programs ensures needed optimization of mobile device setup and also reduces the cost and time of data transmission and downloads.

Historical Data

Through its connection with an EHR system, mUzima has the ability to download a subset of historical data on patients that are predefined as part of a program. Beyond program-defined historical data to be downloaded, users of the mUzima application have the option to include additional historical data or remove any or all of the predefined historical data, based on their individual preferences. The historical data downloaded through mUzima can come from any source that saves data to the EHR system, including laboratory and pharmacy systems, ensuring that providers using mUzima have the complete clinical picture of a patient’s data. This contrasts with numerous mHealth applications that only display historical data originally collected through that application and not from any other sources or those that are used as simple data collection tools, with no ability to display any historical information. Within mUzima, the historical data can be viewed by data type, date, or clinical encounter type (Figure 4D).

Data Capture Mechanisms

mUzima allows flexibility in data collection, with forms created to capture elements based on the same concept dictionary terms and other patient attributes (eg, demographics) shared with the EHR system. HTML5 is used to describe each form, enabling form development with little programming experience. mUzima forms can accommodate all data types, such as text, numeric, float, Boolean, and dates, and can support numerous media types. The application can also capture individual data elements (eg, individual test results), without relying on a form. As needed, mUzima forms can incorporate data validation, branching logic, rule-based decision support, and multimedia items (Figure 4E). Data captured within forms can be saved as complete or as draft for future completion. A configurable autosave feature also exists to ensure that data collected in forms are not inadvertently lost.

Forms are automatically downloaded into the mobile application based on their inclusion within a program, but mobile device users can easily add or remove individual forms as per the user’s preferences. With mUzima, there is no need to install a new version of the application every time new forms or form updates are available. Further, the mUzima form update mechanism is optimized to ensure that no data collected in older forms within the mobile application are lost during the form update process.

Registration and Patient Matching

Registration forms within mUzima rely on the form features. Prior to registering any new client, the application runs a probabilistic patient-matching algorithm to ensure that duplicate patients are not created. When no patient matches are found on the mobile device, mUzima runs a match against the server if there is connectivity. In settings where the device is offline and new individuals still need to be registered offline, the mUzima server-side module provides functionality to first match the new registration against existing EHR records once the registration information is uploaded to the server. If duplicates are found, functionality exists to merge the patient’s records.

Geolocation Services

Patient tracing is a core component of community-based care, especially in areas without reliable address systems. Geolocation functionality within mUzima can help in finding patients within communities (Figure 4G). mUzima provides the ability to add and edit the GPS locations for individuals and employs navigation functionality to help locate patients. Functionality also exists to automatically capture the location where a clinical form is completed, should the program decide to enable this feature.

Relationship Support

The relationships feature captures the nature of relationships of various individuals with the reference client. Relationships are particularly relevant for contact tracing in the age of COVID-19 and for HIV index case testing services. In both cases, individuals related to or who have contact with the index case need to be traced for testing and follow-up. mUzima supports capturing information on the nature of the relationship between 2 individuals and collection of data on the related individual (Multimedia Appendix 3).

Table 1 summarizes key features within the mUzima application, highlighting often-overlooked elements in developing configurable and scalable mHealth applications for use in LMICs [36].

Items 6: Usability and Content Testing

In line with the Digital Development Principles of “Building for Sustainability” and “Be Collaborative,” mUzima relies on a community of developers and implementers for content and user acceptance testing. As of February 2021, the mUzima community had 112 members, with a total of 31 unique contributors to the mUzima codebase. This community has made over 3800 contributions or commits to the codebase. Over 250 individuals have used, contributed, or reviewed mUzima documentation through mUzima’s Wiki platform [37], and more than 190 have contributed in the mUzima discussion forums [38]. The community is made up of stakeholders supported through various funded projects and agencies.

User testing for mUzima is conducted by a core team, as well as by community members prior to any mUzima release. Each feature in an mUzima release is documented as a JIRA ticket [39,40]. These tickets are used to track testing findings, with changes made based on feedback received. Final acceptance testing is conducted prior to deploying a new version of the application. Multimedia Appendix 5 provides a screenshot of release testing for a ticket in mUzima version 2.7.0, with details of testing status for each ticket in this version shared in a publicly available release plan [40].

Item 7: User Feedback

A user-centered design approach is employed in developing core mUzima functionality and features and in adapting the application for various use cases. An engaged Implementer Community provides suggestions for features, as well as feedback on developed application components and content. This feedback is primarily gathered via weekly community calls and through the mUzima forum [38]. Additional user inputs are gathered through reviews of the application using the feedback mechanism in Google Play Store, where mUzima has thousands of downloads and a 5-star rating [41].

Item 8: Access by Individual Participants

mUzima increases access to clinical data for providers who work outside of care facilities and in settings disconnected from the EHR system server. It is a provider-facing application and not available for direct use by patients. The application can leverage both WiFi-based or phone-based data bundles for data transmission. As an Android application, mUzima is not available to health providers who do not have Android smartphones and has limited utility to providers who are illiterate or unfamiliar with using smartphones. To use mUzima, providers need to have credentials to access an OpenMRS EHR instance, and this will limit utility of mUzima for those without such access or those using other EHR systems.

Item 9: Cost Assessment

A formal cost assessment has yet to be done on mUzima. Although mUzima is available free of charge to users, there are still several associated costs to implement it. Key costs include customization costs that involve creating relevant forms for a program; development of queries that define cohorts of patients; smartphone purchase; costs associated with hosting an OpenMRS instance (if one does not exist); connectivity costs to the server through WiFi or Internet; and costs of personnel to support users, maintain infrastructure, and conduct training. Comparatively, in instances where care is conducted outside of facilities, mUzima implementation should be cheaper than using laptops equipped with OpenMRS—given the higher cost associated with laptops and managing multiple OpenMRS instances. Although paper-based systems have historically been used to support care in LMICs, they have recurrent costs given that pieces of paper can only be used once to record data, and there are personnel costs associated with retrospective entry of data collected on paper into the EHR system [42]

Item 10: Adoption Inputs and Program Entry

mUzima is freely available on the Google Play Store [41], with all changes and enhancements in any new version shared broadly via multiple channels, as well as fully documented in the collaborative wiki space [37]. Within the wiki space are documents on setting up the system, as well as training materials. Multiple introductory and educational videos on mUzima are also available through the mUzima YouTube channel [43]. mUzima training often involves technical personnel as well as training of end user providers. Technical team members, comprised of developers and implementing information technology personnel, often need to understand how to customize mUzima and to set up the server and smartphone devices for use. The technical team training is largely hands-on, with the mUzima community forums and weekly meetings available for answering questions from community members. End users are often trained by the technical team members from their organization. These trainings typically cover core mUzima features and also the customized elements relevant to that program. For most end users, training on mUzima typically takes 1 to 2 days. Refresher trainings are available especially when there are upgrades to the application.

Item 11: Limitations for Delivery at Scale

The Digital Development Principle “Design for scale” is highly relevant to mUzima. Scalability was considered at the outset, allowing for the system to support any type of clinical condition, various workflows, and multiple versions of both OpenMRS and Android. Load testing is a core part of all mUzima version releases to ensure that mUzima works with larger patient populations and data needs. mUzima’s ability to scale is evidenced by its successful large-scale adoption across multiple clinical settings and countries (Table 2). As a testament of its scalability and implementation success, mUzima has been recognized as a digital global public good since 2019 [22] and is listed as a global project in the WHO “Digital Health Atlas” [44].

Despite having scaled to national levels, further expansion of mUzima is limited by the fact that it only currently extends 1 EHR system, OpenMRS. mUzima’s FHIR resources are under development to allow seamless health information exchange with other FHIR-compliant systems [34]. Customization of mUzima requires knowledge of form programming using HTML and basic knowledge on creating cohorts and queries within OpenMRS—both of which can limit scaling of mUzima implementations. Further, as a native Android application, mUzima will not work with smartphones that run on different operating systems.

Item 12: Contextual Adaptability

mUzima has been used across various health domains (Table 2), with most use in primary contexts that have limited internet connectivity, especially in Sub-Saharan Africa. mUzima provides localization support for use in various languages and is currently available in 6 languages, namely English, Portuguese, French, Swahili, Gujarati, and Hindi. The application comes with multiple configurable settings that are not hard coded into the application. Examples of configurable settings include whether to capture GPS location of activity, default font size, auto-synchronization feature, time setting for automatic time-outs, form auto-save time interval, among other features. Forms, cohorts, and clinical observations within the application can be customized without any need for reprogramming.

Item 13: Replicability

Content related to mUzima is organized in the application’s website that highlights key application features and provides a demonstration instance for those interested in exploring the application [21]. This website provides links to all other mUzima-related resources and documentation. Detailed documentation on mUzima is available on the wiki page and includes user guides, technical documentation, and implementation guides, among others [37]. Multimedia content such as demonstration videos is also available on the mUzima YouTube channel [43]. mUzima code is shared via GitHub [47], and as of February 2021, there had been 650 pull requests and over 120 forks to the mUzima code.

Item 14: Data Security

mUzima is developed to enable the primary clinical implementing partners to remain full custodians of all data collected and transmitted to OpenMRS through mUzima. As such, identifiable patient information is only accessible to those given access through the EHR system. In line with the Principle for Digital Development to “Address privacy and security,” the mUzima application has incorporated several security features. Access to the mUzima is done through a username and password validated initially with the EHR system. Users who forget their password have to be re-authenticated within the EHR system by an administrator. mUzima contains a feature for automatic time-outs where users are logged out after a program-defined period of inactivity. Bidirectional exchange of data between mUzima and the EHR system is secured through use of an https protocol. All mUzima-related data are stored in an encrypted format in the mobile device.

Item 15: Compliance With National Guidelines or Regulatory Statutes

Implementations using mUzima have full control of locations of servers where patient data from mUzima are stored. It is advocated that these implementations comply with data residency guidelines and laws for the country of operation. Organizations that opt to use mUzima are advised to contact relevant statutory bodies within countries that oversee mHealth applications. mUzima allows users to configure forms, patient identifiers, and concept dictionary terms to be used in each implementation. Compliance with national guidelines for these items is thus at the discretion of the implementers but is highly advocated. Forms and data elements can be easily developed to align with approved forms in countries and using any national dictionary should one be available. As an example, implementations in Kenya leverage the standards-based Columbia International eHealth Laboratory (CIEL) concept dictionary [46].

Item 16: Fidelity of the Intervention

Performance of the mUzima application is gathered using the Firebase Crashlystics plugin [48]. These performance metrics indicate that it takes <5 seconds for the application to launch and <1 second to upload each completed form payload to the OpenMRS EHR system from within mUzima. Over the most recent 3-month period (December 2020 to February 2021), the percentage of mUzima users without crashes in any of their usage sessions was 92.88%. mUzima also uses Firebase Crashlystics to monitor locations where mUzima has been used over a period of time, as well as high-level details of the users, broken down by user-provided gender and age (Multimedia Appendix 8). For individualized and detailed usage statistics, mUzima has also been programmed to collect paradata through logs of key components of the application while it is in use. Although performance and workflow analytics can be conducted on the logged paradata, there is a need to create a user-friendly and personalized dashboard highlighting a user’s work performance on mUzima that can be availed to support decision making around work patterns.

Discussion

Although EHR and mHealth solutions have been widely embraced in LMICs, there is often lack of seamless data exchange between widely deployed EHR systems and these mHealth solutions. To our knowledge, this is one of the only descriptions of a robust extension of a widely used EHR system in LMICs. Most other widely deployed mHealth applications primarily save data to their own servers and have challenges integrating with existing EHR systems. It will be several years before all LMICs have effective interoperability and health information exchange infrastructure [49,50]. In the meantime, a paradigm that advocates for comprehensive mobile extensions to existing EHR systems will help to reduce the widening digital divide that adversely impacts resource-limited settings.

For mHealth applications to be effective and scalable within resource-limited settings, they have to build on lessons learned in implementation and development over the years [16,19,35]. Integration of mHealth applications with EHR systems uncovers new challenges that deserve attention. In particular, challenges emerge around best approaches to manage user credentials across 2 systems and in disconnected settings, appropriate delivery of subsets of EHR system data to mobile devices that have limited storage, management of ever-changing cohort sizes and patient-level data while ensuring data transmission costs are contained, and development of tethered mHealth solutions that can adapt to multiple use cases without the need to reprogram the application.

The mUzima team is currently broadening its support for implementations within various countries to ensure responsiveness to needs. As countries mature with regard to health information exchange, the mUzima team has started implementing FHIR, starting with patient, person, encounter, and observation FHIR [34]. The application user interface is undergoing redesign and revamping with input from users. The aim is primarily to enhance the user experience and to ensure that key features are more easily accessible to users through the interface. The mUzima team is in the process of adding secure messaging and communication features and incorporating a more robust teleconsultation feature, beyond the store-and-forward teleconsultation functionality already incorporated in the application. Finally, the application’s modularization feature is being revamped to enable easier incorporation of additional plug-ins to mUzima. The mUzima data analytics team is also working on reusable paradata analytics and visualization to provide needed information on provider work performance and engagement with the application [51].

Evaluation is important for any health information system. Usability and feasibility of mUzima have previously been assessed in an implementation to support nurses in managing hypertensive patients [52]. Ongoing mUzima evaluations include (1) evaluation of patient-specific, phone-generated reminders through mUzima for hypertension care in Kenya; (2) evaluating use of mUzima-facilitated monitoring of health worker performance in Western Kenya using logged paradata; and (3) evaluation of the mUzima mobile application for patient tracing and preventive visits in Mozambique. Priorities for future evaluations should include comprehensive assessment of costs and benefits of using the mUzima application.

In conclusion, greater emphasis needs to be placed on mHealth applications that extend reach of EHR systems within resource-limited settings to reduce the digital divide that has emerged with use of standalone EHR systems or mHealth applications. mUzima demonstrates how this can be done at scale, with evident adoption across countries and for various types of care programs.