This paper is in the following e-collection/theme issue:

New Methods (909) Telehealth and Telemonitoring (1566) Clinical Communication, Electronic Consultation and Telehealth (549) Innovations and Technology in Cancer Care (402) Telemedicine for Diabetes (87) Diabetes Health Services and System Innovations (104)

Published on in Vol 20, No 4 (2018): April

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/9897, first published .
Real-World Implementation of Video Outpatient Consultations at Macro, Meso, and Micro Levels: Mixed-Method Study

Real-World Implementation of Video Outpatient Consultations at Macro, Meso, and Micro Levels: Mixed-Method Study

Real-World Implementation of Video Outpatient Consultations at Macro, Meso, and Micro Levels: Mixed-Method Study

Authors of this article:

Trisha Greenhalgh1 Author Orcid Image ;   Sara Shaw1 Author Orcid Image ;   Joseph Wherton1 Author Orcid Image ;   Shanti Vijayaraghavan2 Author Orcid Image ;   Joanne Morris2 Author Orcid Image ;   Satya Bhattacharya2 Author Orcid Image ;   Philippa Hanson2 Author Orcid Image ;   Desirée Campbell-Richards2 Author Orcid Image ;   Seendy Ramoutar2 Author Orcid Image ;   Anna Collard2 Author Orcid Image ;   Isabel Hodkinson3 Author Orcid Image
Article Authors Cited by (221) Tweetations (458) Metrics

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  117. Yung H, Wong M, Lai S, Liang J. Perspective of smokers and healthcare professionals toward real-time video counseling smoking cessation program in general out-patient clinics in Hong Kong: a qualitative study. Family Practice 2022 View
  118. Morais A, Bugalho A, Drummond M, Ferreira A, Oliveira A, Sousa S, Winck J, Cardoso J. Teleconsultation in respiratory medicine – A position paper of the Portuguese Pulmonology Society. Pulmonology 2023;29(1):65 View
  119. Damery S, Jones J, O'Connell Francischetto E, Jolly K, Lilford R, Ferguson J. Remote Consultations Versus Standard Face-to-Face Appointments for Liver Transplant Patients in Routine Hospital Care: Feasibility Randomized Controlled Trial of myVideoClinic. Journal of Medical Internet Research 2021;23(9):e19232 View
  120. Osman M, Schick-Makaroff K, Thompson S, Bialy L, Featherstone R, Kurzawa J, Zaidi D, Okpechi I, Habib S, Shojai S, Jindal K, Braam B, Keely E, Liddy C, Manns B, Tonelli M, Hemmelgarn B, Klarenbach S, Bello A. Barriers and facilitators for implementation of electronic consultations (eConsult) to enhance access to specialist care: a scoping review. BMJ Global Health 2019;4(5):e001629 View
  121. ElAgami H, Woodward B, Awolaran G, Kalidasan V. Virtual consultation in paediatric urology during the COVID-19 pandemic: The effect of pathology on the outcome. Journal of Telemedicine and Telecare 2022;28(7):539 View
  122. Ribaya D, Cunningham A, Hersh L, Salzman B, Parks S. Acceptability of Telemedicine in a Geriatric Outpatient Practice During the COVID-19 Pandemic. Telemedicine and e-Health 2023;29(6):921 View
  123. Schutz S, Walthall H, Snowball J, Vagner R, Fernandez N, Bartram E, Merriman C. Patient and clinician experiences of remote consultation during the SARS-CoV-2 pandemic: A service evaluation. DIGITAL HEALTH 2022;8:205520762211150 View
  124. Aidemark J. Care by video consultations: why or why not?. Procedia Computer Science 2022;196:400 View
  125. Peracca S, Fonseca A, Lachica O, Jackson G, Morris I, King H, Misitzis A, Whited J, Mohr D, Lamkin R, Gifford A, Weinstock M, Oh D. Organizational Readiness for Patient-Facing Mobile Teledermatology to Care for Established Veteran Patients in the United States. Telemedicine and e-Health 2023;29(1):72 View
  126. Enam A, Dreyer H, De Boer L. Individuals’ Perceptions as a Substitute for Guidelines and Evidence: Interview Study Among Clinicians on How They Choose Between In-Person and Remote Consultation. JMIR Formative Research 2022;6(5):e35950 View
  127. Pinnock H, Murphie P, Vogiatzis I, Poberezhets V. Telemedicine and virtual respiratory care in the era of COVID-19. ERJ Open Research 2022;8(3):00111-2022 View
  128. Catapan S, Taylor A, Calvo M. Health professionals’ views of medical teleconsultation uptake in the Brazilian Unified Health System: A description using the NASSS framework. International Journal of Medical Informatics 2022;168:104867 View
  129. Zimbile F, David S, Daemen M, Goossens A, Creemers J, Crutzen R. Introducing video consultations at public sexual health clinics in the Netherlands: a mixed-methods study. Health Promotion International 2022;37(5) View
  130. Kirkegaard J, Lundholm B, Rosenberg T, Lund T, Gundesen M, Dieperink K. Home is best. Self-administration of subcutaneous Bortezomib at home in patients with multiple myeloma - A mixed method study. European Journal of Oncology Nursing 2022;60:102199 View
  131. Wong A, Wong F, Chow K, Wong S, Lee P. Effect of a Telecare Case Management Program for Older Adults Who Are Homebound During the COVID-19 Pandemic. JAMA Network Open 2021;4(9):e2123453 View
  132. Forde H, Choudhary P, Hammond P, Hussain S. Remote consultations for diabetes care in a post COVID‐19 world. Diabetic Medicine 2023;40(3) View
  133. Madden G, Rose T, Crystal L. Using video consultations to support family carers of people living with dementia. Nursing Older People 2022;34(1):28 View
  134. Boniface D, Tapia-Rico G. Oncology During the COVID-19 Pandemic: a Lockdown Perspective. Current Oncology Reports 2022;24(10):1219 View
  135. Gilbert A, Jones J, Stokes M, May C. Patient, clinician and manager experience of the accelerated implementation of virtual consultations following COVID‐19: A qualitative study of preferences in a tertiary orthopaedic rehabilitation setting. Health Expectations 2022;25(2):775 View
  136. Torp D, Sandbæk A, Prætorius T. The Technology Acceptance of Video Consultations for Type 2 Diabetes Care in General Practice: Cross-sectional Survey of Danish General Practitioners. Journal of Medical Internet Research 2022;24(8):e37223 View
  137. Elkrief A, Wu J, Jani C, Enriquez K, Glover M, Shah M, Shaikh H, Beeghly-Fadiel A, French B, Jhawar S, Johnson D, McKay R, Rivera D, Reuben D, Shah S, Tinianov S, Vinh D, Mishra S, Warner J. Learning through a Pandemic: The Current State of Knowledge on COVID-19 and Cancer. Cancer Discovery 2022;12(2):303 View
  138. Sheikh Y, Ali A, Khasati A, Hasanic A, Bihani U, Ohri R, Muthukumar K, Barlow J. Benefits and Challenges of Video Consulting for Mental Health Diagnosis and Follow-Up: A Qualitative Study in Community Care. International Journal of Environmental Research and Public Health 2023;20(3):2595 View
  139. Bennett S, Zangi H, Larsson I, Beauvais C, Boström C, Domján A, van Eijk-Hustings Y, Van der Elst K, Fayet F, Ferreira R, Fusama M, Geneva-Popova M, Herrero Manso M, Hoeper K, Jones B, Kukkurainen M, Gladys Kwok S, Minnock P, Nava T, Primdahl J, Rawat R, Sierakowska M, Stoffer-Marx M, van Tubergen A, Ndosi M. Assessing acceptability and identifying barriers and facilitators to implementation of the EULAR recommendations for patient education in inflammatory arthritis: a mixed-methods study with rheumatology professionals in 23 European and Asian countries. Annals of the Rheumatic Diseases 2022;81(10):1348 View
  140. Bell F, Pilbery R, Connell R, Fletcher D, Leatherland T, Cottrell L, Webster P. The acceptability and safety of video triage for ambulance service patients and clinicians during the COVID-19 pandemic. British Paramedic Journal 2021;6(2):49 View
  141. Sauchelli S, Pickles T, Voinescu A, Choi H, Sherlock B, Zhang J, Colyer S, Grant S, Sundari S, Lasseter G. Public attitudes towards the use of novel technologies in their future healthcare: a UK survey. BMC Medical Informatics and Decision Making 2023;23(1) View
  142. Johns G, Khalil S, Ogonovsky M, Hesseling M, Wardhaugh A, Phipps K, Williams J, Whistance B, Ahuja A. Taming the chaos: NHS professionals’ perspective of using video consulting during COVID-19 in Wales. BMJ Open Quality 2021;10(4):e001318 View
  143. Paparini S, Papoutsi C, Murdoch J, Green J, Petticrew M, Greenhalgh T, Shaw S. Evaluating complex interventions in context: systematic, meta-narrative review of case study approaches. BMC Medical Research Methodology 2021;21(1) View
  144. Shaw S, Hughes G, Wherton J, Moore L, Rosen R, Papoutsi C, Rushforth A, Morris J, Wood G, Faulkner S, Greenhalgh T. Achieving Spread, Scale Up and Sustainability of Video Consulting Services During the COVID-19 Pandemic? Findings From a Comparative Case Study of Policy Implementation in England, Wales, Scotland and Northern Ireland. Frontiers in Digital Health 2021;3 View
  145. Baluszek J, Wiig S, Myrnes-Hansen K, Brønnick K. Specialized healthcare practitioners’ challenges in performing video consultations to patients in Nordic Countries – a systematic review and narrative synthesis. BMC Health Services Research 2022;22(1) View
  146. Matisāne L, Paegle L, Akūlova L, Vanadziņš I. Challenges for Workplace Risk Assessment in Home Offices—Results from a Qualitative Descriptive Study on Working Life during the First Wave of the COVID-19 Pandemic in Latvia. International Journal of Environmental Research and Public Health 2021;18(20):10876 View
  147. Schultz A, Christensen R, Bollig G, Kidholm K, Brandt F. Effectiveness of video consultations in type 1 diabetes patients treated with insulin pumps in the outpatient clinic: protocol for a randomised controlled trial. BMJ Open 2022;12(4):e058728 View
  148. Kursīte M, Stars I, Strēle I, Gobiņa I, Ķīvīte-Urtāne A, Behmane D, Dūdele A, Villeruša A. A mixed-method study on the provision of remote consultations for non-communicable disease patients during the first wave of the COVID-19 pandemic in Latvia: lessons for the future. BMC Health Services Research 2022;22(1) View
  149. Rothmann M, Mouritsen J, Ladefoged N, Jeppesen M, Lillevang A, Laustrup H, Ellingsen T. The Use of Telehealth for Psychological Counselling of Vulnerable Adult Patients With Rheumatic Diseases or Diabetes: Explorative Study Inspired by Participatory Design. JMIR Human Factors 2022;9(1):e30829 View
  150. Yeung K. The Health Care Sector’s Experience of Blockchain: A Cross-disciplinary Investigation of Its Real Transformative Potential. Journal of Medical Internet Research 2021;23(12):e24109 View
  151. Pogorzelska K, Marcinowicz L, Chlabicz S. A Qualitative Study of Primary Care Physicians’ Experiences with Telemedicine during the COVID-19 Pandemic in North-Eastern Poland. International Journal of Environmental Research and Public Health 2023;20(3):1963 View
  152. Wherton J, Greenhalgh T, Hughes G, Shaw S. The Role of Information Infrastructures in Scaling up Video Consultations During COVID-19: Mixed Methods Case Study Into Opportunity, Disruption, and Exposure. Journal of Medical Internet Research 2022;24(11):e42431 View
  153. Pumplun L, Fecho M, Wahl N, Peters F, Buxmann P. Adoption of Machine Learning Systems for Medical Diagnostics in Clinics: Qualitative Interview Study. Journal of Medical Internet Research 2021;23(10):e29301 View
  154. de Varge Maldonado J, de Paula A, Gadelha C. Perception of Health Care Providers and Users on Teleconsultation in Times of COVID-19 in Brazil: An Exploratory Interview Study. Telemedicine and e-Health 2023;29(5):717 View
  155. Ewart C, Baharani J, Wilkie M, Thomas N. Patient perspectives and experiences of remote consultations in people receiving kidney care: A scoping review. Journal of Renal Care 2022;48(3):143 View
  156. Walton H, Vindrola‐Padros C, Crellin N, Sidhu M, Herlitz L, Litchfield I, Ellins J, Ng P, Massou E, Tomini S, Fulop N. Patients' experiences of, and engagement with, remote home monitoring services for COVID‐19 patients: A rapid mixed‐methods study. Health Expectations 2022;25(5):2386 View
  157. Derbyshire S, Field J, Vennik J, Sanders M, Newell D. “Chiropractic is manual therapy, not talk therapy”: a qualitative analysis exploring perceived barriers to remote consultations by chiropractors. Chiropractic & Manual Therapies 2021;29(1) View
  158. Braswell M, Wally M, Kempton L, Seymour R, Hsu J, Karunakar M, Afetse K, Bailey G, Bosse M, Brownrigg M, Cuadra M, Dixon A, Girardi C, Grochowski E, Hysong A, Jolissaint J, Macknet D, Mayberry R, Moody P, Peterson K, Phelps K, Pollock H, Posey S, Reid R, Roe K, Scannell B, Sims S, Stanley A, Wohler A. Age and socioeconomic status affect access to telemedicine at an urban level 1 trauma center. OTA International: The Open Access Journal of Orthopaedic Trauma 2021;4(4):e155 View
  159. Al-bedaery R, Chaudhry U, Jones M, Noble L, Ibison J. Undergraduate medical teaching with remote consultations in general practice: a realist evaluation. BJGP Open 2022;6(3):BJGPO.2021.0185 View
  160. Sandbæk A, Christensen L, Larsen L, Primholdt Christensen N, Kofod F, Guassora A, Merrild C, Assing Hvidt E. Guidance for Implementing Video Consultations in Danish General Practice: Rapid Cycle Coproduction Study. JMIR Formative Research 2021;5(11):e27323 View
  161. Verweij L, Smit Y, Blijlevens N, Hermens R. A comprehensive eHealth implementation guide constructed on a qualitative case study on barriers and facilitators of the digital care platform CMyLife. BMC Health Services Research 2022;22(1) View
  162. Thomas E, de Camargo Catapan S, Haydon H, Barras M, Snoswell C. Exploring factors of uneven use of telehealth among outpatient pharmacy clinics during COVID-19: A multi-method study. Research in Social and Administrative Pharmacy 2022;18(9):3602 View
  163. Dean S, Ahchay D, Walker F, Ryan C. Innovation in Australian nursing student work integrated learning during a pandemic. Nurse Education in Practice 2022;61:103334 View
  164. K E, L R, G W, F F, S M, C W, DA B. The use of video consultations to support orthopedic patients' treatment at the interface of a clinic and general practitioners. BMC Musculoskeletal Disorders 2022;23(1) View
  165. Haun M, Hoffmann M, Wildenauer A, Tönnies J, Wensing M, Szecsenyi J, Peters-Klimm F, Krisam R, Kronsteiner D, Hartmann M, Friederich H. Health providers’ experiences with mental health specialist video consultations in primary care: a qualitative study nested within a randomised feasibility trial. BMJ Open 2021;11(11):e047829 View
  166. Samad L, Teague B, Elzubeir K, Moreira K, Agarwal N, Bagge S, Marriott E, Wilson J. Mental health care using video during COVID-19: service user and clinician experiences, including future preferences. Mental Health Review Journal 2023;28(1):93 View
  167. Hughes G, Moore L, Maniatopoulos G, Wherton J, Wood G, Greenhalgh T, Shaw S. Theorising the shift to video consulting in the UK during the COVID-19 pandemic: Analysis of a mixed methods study using practice theory. Social Science & Medicine 2022;311:115368 View
  168. Carlsson M, Alm A, Rising M. An evaluation of registered nurses’ experiences of person-centered care and competence after participating in a course in digital competence in care. BMC Nursing 2022;21(1) View
  169. Seuren L, Shaw S. Using Linguistic Ethnography to Study Video Consultations: A Call to Action and Future Research Agenda. Qualitative Health Research 2022;32(5):800 View
  170. Lee Y, Patel A, Acharya S, Seshu M. Virtual Consultations—“Should We Be Using Them?”: A Two-Cycle Clinical Audit. European Journal of General Dentistry 2022;11(01):058 View
  171. Kinley E, Skene I, Steed E, Pinnock H, McClatchey K. Delivery of supported self‐management in remote asthma reviews: A systematic rapid realist review. Health Expectations 2022;25(4):1200 View
  172. Falgarone G, Bousquet G, Wilmet A, Brizio A, Faure V, Guillouet C, Baudino F, Roque I, Mayol S, Pamoukdjian F. A Teleconsultation Device, Consult Station, for Remote Primary Care: Multisite Prospective Cohort Study. Journal of Medical Internet Research 2022;24(5):e33507 View
  173. McWilliams D, Costa B, Blighe S, Swan M, Hotton M, Hudson N, Stock N. The Impact of the Covid-19 Pandemic on Cleft Lip and Palate Service Delivery for New Families in the United Kingdom: Medical and Community Service Provider Perspectives. The Cleft Palate Craniofacial Journal 2023;60(5):551 View
  174. Haun M, Oeljeklaus L, Hoffmann M, Tönnies J, Wensing M, Szecsenyi J, Peters-Klimm F, Krisam R, Kronsteiner D, Hartmann M, Friederich H. Primary care patients’ experiences of video consultations for depression and anxiety: a qualitative interview study embedded in a randomized feasibility trial. BMC Health Services Research 2023;23(1) View
  175. Witkowska-Zimny M, Nieradko-Iwanicka B. Telemedicine in Emergency Medicine in the COVID-19 Pandemic—Experiences and Prospects—A Narrative Review. International Journal of Environmental Research and Public Health 2022;19(13):8216 View
  176. Gullslett M, Strand Bergmo T. Implementation of E-prescription for Multidose Dispensed Drugs: Qualitative Study of General Practitioners’ Experiences. JMIR Human Factors 2022;9(1):e27431 View
  177. Evans C, Evans K, Booth A, Timmons S, Jones N, Nazmeen B, Sunney C, Clowes M, Clancy G, Spiby H. Realist inquiry into Maternity care @ a Distance (ARM@DA): realist review protocol. BMJ Open 2022;12(9):e062106 View
  178. Estel K, Weber G, Fellmer F, Richter L, Tsitsilonis S, Willy C, Back D. The use of online video consultations in the aftercare of orthopedic patients: a prospective case-control study. BMC Musculoskeletal Disorders 2021;22(1) View
  179. Ghosh M, Cox D. Innovation and invention: the role of virtual occupational therapy in the management of motor neurone disease. British Journal of Neuroscience Nursing 2021;17(6):241 View
  180. Verweij L, Ector G, Smit Y, van Vlijmen B, van der Reijden B, Hermens R, Blijlevens N. Effectiveness of digital care platform CMyLife for patients with chronic myeloid leukemia: results of a patient-preference trial. BMC Health Services Research 2023;23(1) View
  181. Roblin D, Goodrich G, Davis T, Gander J, McCracken C, Weinfield N, Ritzwoller D. Did Access to Ambulatory Care Moderate the Associations Between Visit Mode and Ancillary Services Utilization Across the COVID-19 Pandemic Period?. Medical Care 2023;61(Suppl 1):S39 View
  182. Norberg B, Getz L, Johnsen T, Austad B, Zanaboni P. General Practitioners’ Experiences With Potentials and Pitfalls of Video Consultations in Norway During the COVID-19 Lockdown: Qualitative Analysis of Free-Text Survey Answers. Journal of Medical Internet Research 2023;25:e45812 View
  183. Pickard Strange M, Booth A, Akiki M, Wieringa S, Shaw S. The Role of Virtual Consulting in Developing Environmentally Sustainable Health Care: Systematic Literature Review. Journal of Medical Internet Research 2023;25:e44823 View
  184. Machleid F, Fernandez-crespo R, Flott K, Ghafur S, Darzi A, Mayer E, Neves A. Assessing Public's Perspective on the Use of Virtual Primary Care During the COVID-19 Pandemic: An Exploratory Approach Using Topic Modelling. SSRN Electronic Journal 2022 View
  185. de Camargo Catapan S, Taylor A, Marino Calvo M. Medical Teleconsultation Uptake for Specialized Care in the Brazilian Unified Health System: A Description Using the NASSS Framework. SSRN Electronic Journal 2022 View
  186. Roslan N, Yusof N, Md Bohari N, Md Sabri B, Mohd Radzi N, Bakri N, Mohd Yani A. Virtual counselling of tobacco cessation during the COVID‐19 pandemic: A qualitative study on the experiences and perceptions of Malaysian dental undergraduates and their patients. European Journal of Dental Education 2024;28(1):28 View
  187. Williams J, Johns G, Phipps K, Khalil S, Ogonovsky M, Ahuja A. Online survey and interview evaluation to explore the use of video consulting among Allied Health Professionals during the COVID-19 pandemic. BMJ Open 2023;13(5):e068176 View
  188. Hilty D, Groshong L, Coleman M, Maheu M, Armstrong C, Smout S, Crawford A, Drude K, Krupinski E. Best Practices for Technology in Clinical Social Work and Mental Health Professions to Promote Well-being and Prevent Fatigue. Clinical Social Work Journal 2023;51(3):211 View
  189. Francheska B, Lee R, Oni G, Wilson E. Patients' experience of teleconsultations in the UK. British Journal of Nursing 2023;32(10):S24 View
  190. Mills R, Comerford O, Krong R, Baraitser P. Digital support for first time self-injectable contraceptive users in Nairobi, Kenya: A design evaluation. Social Science & Medicine 2023;336:116285 View
  191. Cook R, Haydon H, Thomas E, Ward E, Ross J, Webb C, Harris M, Hartley C, Burns C, Vivanti A, Carswell P, Caffery L. Digital divide or digital exclusion? Do allied health professionals’ assumptions drive use of telehealth?. Journal of Telemedicine and Telecare 2023 View
  192. Urbonas T, Lakha A, King E, Pepes S, Ceresa C, Udupa V, Soonawalla Z, Silva M, Gordon-Weeks A, Reddy S. The safety of telemedicine clinics as an alternative to in-person preoperative assessment for elective laparoscopic cholecystectomy in patients with benign gallbladder disease: a retrospective cohort study. Patient Safety in Surgery 2023;17(1) View
  193. Holmen H, Holm A, Kilvær T, Ljoså T, Granan L, Ekholdt C, Larsen L, Fosse E. Digital Outpatient Services for Adults: Development of an Intervention and Protocol for a Multicenter Non–Randomized Controlled Trial. JMIR Research Protocols 2023;12:e46649 View
  194. Verweij L, Metsemakers S, Ector G, Rademaker P, Bekker C, van Vlijmen B, van der Reijden B, Blijlevens N, Hermens R. Improvement, Implementation, and Evaluation of the CMyLife Digital Care Platform: Participatory Action Research Approach. Journal of Medical Internet Research 2023;25:e45259 View
  195. Wang F, Wang L. Communication model in Chinese online medical consultations: Insights and implications. Patient Education and Counseling 2024;118:108031 View
  196. Warnock C, Pelton J, Hilton A. Staff experiences of the use of virtual consultations in non-surgical oncology systemic anticancer therapy services. Supportive Care in Cancer 2023;31(9) View
  197. Solberg Carlsson K, Øvretveit J, Ohrling M. Rapid implementation of remote digital primary care in Stockholm and implications for further system-wide implementation: practitioner’s and manager’s experience of the Always Open mobile application. Scandinavian Journal of Primary Health Care 2023;41(3):232 View
  198. Desveaux L, Wu K, Rouleau G, Srinivasan D, Azavedo R, Dang Nguyen M, Martin D, Steele Gray C. Building Compassionate Experience Through Compassionate Action: Qualitative Behavioral Analysis. JMIR Formative Research 2023;7:e43981 View
  199. Moore L, Hughes G, Wherton J, Shaw S. ‘When the visible body is no longer the seer’: The phenomenology of perception and the clinical gaze in video consultations. Sociology of Health & Illness 2024;46(3):418 View
  200. Hägglund M, Ekwall A, Davoody N, Farrokhnia N. Escape to the future – a qualitative study of physicians’ views on the work environment, education, and support in a digital context. BMC Medical Informatics and Decision Making 2023;23(1) View
  201. Bavngaard M, Lüchau E, Hvidt E, Grønning A. Exploring patient participation during video consultations: A qualitative study. DIGITAL HEALTH 2023;9:205520762311806 View
  202. Poh J, Chan K, Tan S, Xu T. Occupational therapists’ perceptions of the feasibility of using tele-assessment for remote prescription of assistive devices in Singapore: A qualitative study. Work 2024;77(4):1153 View
  203. Liew S, Pallath V, Rasali Y, Foong C, Hong W, Tan M, Farrukh M. Knowledge, attitude, and practice of virtual consultation among outpatients at a teaching hospital in Malaysia. PLOS ONE 2023;18(12):e0289176 View
  204. Man J, Dijkgraaf M, Handoko M, de Lange F, Winter M, Schijven M, Stienen S, Meregalli P, Kok W, Kuipers D, van der Harst P, Koole M, Chamuleau S, Schuuring M. Digital consults to optimize guideline‐directed therapy: design of a pragmatic multicenter randomized controlled trial. ESC Heart Failure 2024;11(1):560 View
  205. Zanaboni P, Bergmo T, Kristiansen E. Patients’ experiences with receiving sick leave certificates via remote consultations in Norway during the COVID-19 pandemic: a nationwide online survey. BMJ Open 2024;14(1):e075352 View
  206. Hedden L, Spencer S, Mathews M, Gard Marshall E, Lukewich J, Asghari S, Gill P, McCracken R, Vaughan C, Wong E, Buote R, Meredith L, Moritz L, Ryan D, Schacter G, Alamgir A. “Technology has allowed us to do a lot more but it’s not necessarily the panacea for everybody”: Family physician perspectives on virtual care during the COVID-19 pandemic and beyond. PLOS ONE 2024;19(2):e0296768 View
  207. McCarron R, Moore A, Foreman I, Brewis E, Clarke O, Howes A, Parkin K, Luk D, Hirst M, Sach E, Shipp A, Stahly L, Bhardwaj A. Remote consultations in community mental health: A qualitative study of clinical teams. Journal of Psychiatric and Mental Health Nursing 2024 View
  208. van den Bosch S, van Dalen D, Meinders M, van Goor H, Bergé S, Stommel M, van Dulmen S. Outpatient Video Visits During the COVID-19 Pandemic: Cross-Sectional Survey Study of Patients’ Experiences and Characteristics. Journal of Medical Internet Research 2024;26:e49058 View
  209. Seuren L, Ilomäki S, Dalmaijer E, Shaw S, Stommel W. Communication in Telehealth: A State-of-the-Art Literature Review of Conversation-Analytic Research. Research on Language and Social Interaction 2024;57(1):73 View
  210. Møller O, Vange S, Borsch A, Dam T, Jensen A, Jervelund S. Medical specialists’ use and opinion of video consultation in Denmark: a survey study. BMC Health Services Research 2024;24(1) View
  211. Borsch A, Jensen A, Vange S, Jervelund S. The video window: How video consultation technology reveals and redefines the art of medicine in Danish specialist practice. Social Science & Medicine 2024;351:116965 View
  212. Seuren L, Shaw S. How Informal Carers Support Video Consulting in Physiotherapy, Heart Failure, and Cancer: Qualitative Study Using Linguistic Ethnography. Journal of Medical Internet Research 2024;26:e51695 View
  213. Alami H, Lehoux P, Papoutsi C, Shaw S, Fleet R, Fortin J. Understanding the integration of artificial intelligence in healthcare organisations and systems through the NASSS framework: a qualitative study in a leading Canadian academic centre. BMC Health Services Research 2024;24(1) View
  214. Liu Z, Brandon-Jones A, Vasilakis C. Unpacking patient engagement in remote consultation. International Journal of Operations & Production Management 2024;44(13):157 View

Books/Policy Documents

  1. Green N, Tappin D, Bentley T. Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018). View
  2. Clough B, Cassimatis M, Noorbala L, Attary T, Ghazizadeh A, Hamilton K. The Science behind the COVID Pandemic and Healthcare Technology Solutions. View
  3. Ledger J, Bakhai M. Organising Care in a Time of Covid-19. View
  4. Bisset C, Moug S. Coloproctology. View