“I Want to Keep the Personal Relationship With My Doctor”: Understanding Barriers to Portal Use among African Americans and Latinos

Courtney Rees Lyles   ^{1, 2} , PhD ;   Jill Y Allen   ³ , PhD ;   Dolly Poole   ⁴ , B A ;   Lina Tieu   ⁵ , MPH ;   Michael H Kanter   ^{6, 7} , MD ;   Terhilda Garrido   ⁸ , MPH

¹ University of California San Francisco, San Francisco, CA, United States

² Kaiser Permanente Northern California Division of Research, Oakland, CA, United States

³ Kaiser Permanente National Market Research, Oakland, CA, United States

⁴ Kaiser Permanente Hospitals, Quality and Care Delivery Excellence, Oakland, CA, United States

⁵ School of Medicine, University of California San Francisco, San Francisco, CA, United States

⁶ Kaiser Permanente Southern California Permanente Group, Pasadena, CA, United States

⁷ The Permanente Federation, Oakland, CA, United States

⁸ Fomerly with Kaiser Permemente Health Information Technology Transformation and Analytics, Oakland, CA, United States