Published on in Vol 17, No 4 (2015): April

Insights Into the Impact of Online Physician Reviews on Patients’ Decision Making: Randomized Experiment

Insights Into the Impact of Online Physician Reviews on Patients’ Decision Making: Randomized Experiment

Insights Into the Impact of Online Physician Reviews on Patients’ Decision Making: Randomized Experiment

Authors of this article:

Sonja Grabner-Kräuter1 Author Orcid Image ;   Martin KJ Waiguny2 Author Orcid Image

Journals

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  23. Carbonell G, Barbu C, Vorgerd L, Brand M, Molnar A. The impact of emotionality and trust cues on the perceived trustworthiness of online reviews. Cogent Business & Management 2019;6(1) View
  24. Zhang W, Deng Z, Hong Z, Evans R, Ma J, Zhang H. Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website. Journal of Medical Internet Research 2018;20(1):e35 View
  25. Boylan A, Williams V, Powell J. Online patient feedback: a scoping review and stakeholder consultation to guide health policy. Journal of Health Services Research & Policy 2020;25(2):122 View
  26. Li J, Liu M, Li X, Liu X, Liu J. Developing Embedded Taxonomy and Mining Patients’ Interests From Web-Based Physician Reviews: Mixed-Methods Approach. Journal of Medical Internet Research 2018;20(8):e254 View
  27. Carbonell G, Brand M. Choosing a Physician on Social Media: Comments and Ratings of Users are More Important than the Qualification of a Physician. International Journal of Human–Computer Interaction 2018;34(2):117 View
  28. Carbonell G, Meshi D, Brand M. The Use of Recommendations on Physician Rating Websites: The Number of Raters Makes the Difference When Adjusting Decisions. Health Communication 2019;34(13):1653 View
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  30. Kordzadeh N. Investigating bias in the online physician reviews published on healthcare organizations' websites. Decision Support Systems 2019;118:70 View
  31. Shah A, Yan X, Tariq S, Khan S. Listening to the patient voice: using a sentic computing model to evaluate physicians’ healthcare service quality for strategic planning in hospitals. Quality & Quantity 2021;55(1):173 View
  32. Wu Q, Street R. The Communicative Ecology of Chinese Patients’ Experiences with Health Care. Journal of Health Communication 2020;25(6):463 View
  33. Haffey S, Hopman W, Leveridge M. Physicians' Earnings Do Not Affect Their Online Ratings. Frontiers in Public Health 2020;8 View
  34. Yang H, Du H, Shang W. Understanding the influence of professional status and service feedback on patients' doctor choice in online healthcare markets. Internet Research 2021;31(4):1236 View
  35. Khanna K, Diab M. Physician Ratings: Determinants, Accuracy, and Impact. Journal of Bone and Joint Surgery 2021;103(7):e27 View
  36. Han X, Du J, Zhang T, Han W, Zhu Q. How online ratings and trust influence health consumers’ physician selection intentions: An experimental study. Telematics and Informatics 2021;62:101631 View
  37. Shah A, Naqvi R, Jeong O. The Impact of Signals Transmission on Patients’ Choice through E-Consultation Websites: An Econometric Analysis of Secondary Datasets. International Journal of Environmental Research and Public Health 2021;18(10):5192 View
  38. Vafeiadis M. Message Interactivity and Source Credibility in Online Dental Practice Reviews: Responding to Reviews Triggers Positive Consumer Reactions Regardless of Review Valence. Health Communication 2023;38(1):80 View
  39. Wan Y, Peng Z, Wang Y, Zhang Y, Gao J, Ma B. Influencing factors and mechanism of doctor consultation volume on online medical consultation platforms based on physician review analysis. Internet Research 2021;31(6):2055 View
  40. Mao B, Li C. A good dentist or not: understanding the role of storytelling in online dentist reviews. Online Information Review 2022;46(2):356 View
  41. Roth C, Papassotiropoulos A, Brühl A, Lang U, Huber C. Psychiatry in the Digital Age: A Blessing or a Curse?. International Journal of Environmental Research and Public Health 2021;18(16):8302 View
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  43. Placona A, Rathert C. Are Online Patient Reviews Associated With Health Care Outcomes? A Systematic Review of the Literature. Medical Care Research and Review 2022;79(1):3 View
  44. Fan J, Geng H, Liu X, Wang J. The Effects of Online Text Comments on Patients’ Choices: The Mediating Roles of Comment Sentiment and Comment Content. Frontiers in Psychology 2022;13 View
  45. Montmartin B, Herrera-Gómez M. Spatial dependence in physicians’ prices and additional fees: Evidence from France. Journal of Health Economics 2023;88:102724 View
  46. Ghosh S, Chakraborty S, Gupta N, Basu S. What ails physician review websites? A study of information needs of patients. Decision Support Systems 2023;166:113897 View
  47. Schmidt C, Suhr M, Kriwy P. Das Entscheidungsverhalten in Arztbewertungsportalen. Ergebnisse einer Vignettenstudie in den neuen Bundesländern. Das Gesundheitswesen 2023;85(11):1047 View
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  49. Saifee D, Hudnall M, Raja U. Physician Gender, Patient Risk, and Web-Based Reviews: Longitudinal Study of the Relationship Between Physicians’ Gender and Their Web-Based Reviews. Journal of Medical Internet Research 2022;24(4):e31659 View
  50. Mehta-Ambalal S, Nisarta M. Dermatology 2.0- how the internet is changing us, our patients and our practice. Indian Dermatology Online Journal 2021;12(4):593 View
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  53. Li X, Ju C, Li K, Wang C, Li C, Yu J. Research on the dissemination of celebrities’ opinions based on speech act theory and potential category analysis. Frontiers in Psychology 2022;13 View
  54. Stanbouly D, Rahhal Z, Talis A, Stanbouly R, Baron M, Arce K, Chandra S. Assessing reviews of academic oral and maxillofacial surgeons within the US on Healthgrades. Oral and Maxillofacial Surgery 2023;28(1):323 View
  55. Said Mourad M, Brendebach J, Alkilzy M, Splieth C. Entscheidungsfaktoren von Eltern bei der Wahl eines Kinderzahnarztes: Fragebogen basierte Pilotstudie. Oralprophylaxe & Kinderzahnheilkunde 2020;42(1):24 View
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  57. Shin H, Fan A, Wu L. Trust the Facts: The Impact of Reviews’ Written Style and Subject-Focus on Peer-to-Peer Accommodation Consumption. Journal of Hospitality & Tourism Research 2024;48(2):249 View
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  59. Dong W, Liu Y, Zhu Z, Cao X. The Impact of Ambivalent Attitudes on the Helpfulness of Web-Based Reviews: Secondary Analysis of Data From a Large Physician Review Website. Journal of Medical Internet Research 2023;25:e38306 View
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Books/Policy Documents

  1. Marisa Ferreira Gomes C, Paula Castro Amorim M, Jorge Ferreira Rodrigues M. e-Services. View
  2. Newman A. Malpractice and Liability in Psychiatry. View