Published on in Vol 16, No 3 (2014): March

Who Uses Physician-Rating Websites? Differences in Sociodemographic Variables, Psychographic Variables, and Health Status of Users and Nonusers of Physician-Rating Websites

Who Uses Physician-Rating Websites? Differences in Sociodemographic Variables, Psychographic Variables, and Health Status of Users and Nonusers of Physician-Rating Websites

Who Uses Physician-Rating Websites? Differences in Sociodemographic Variables, Psychographic Variables, and Health Status of Users and Nonusers of Physician-Rating Websites

Authors of this article:

Ralf Terlutter1 Author Orcid Image ;   Sonja Bidmon1 Author Orcid Image ;   Johanna Röttl1 Author Orcid Image

Journals

  1. McLennan S. Quantitative Ratings and Narrative Comments on Swiss Physician Rating Websites: Frequency Analysis. Journal of Medical Internet Research 2019;21(7):e13816 View
  2. Powell J, Atherton H, Williams V, Mazanderani F, Dudhwala F, Woolgar S, Boylan A, Fleming J, Kirkpatrick S, Martin A, van Velthoven M, de Iongh A, Findlay D, Locock L, Ziebland S. Using online patient feedback to improve NHS services: the INQUIRE multimethod study. Health Services and Delivery Research 2019;7(38):1 View
  3. Brown J, Ryan C, Harris A. How Doctors View and Use Social Media: A National Survey. Journal of Medical Internet Research 2014;16(12):e267 View
  4. Hermes S, Riasanow T, Clemons E, Böhm M, Krcmar H. The digital transformation of the healthcare industry: exploring the rise of emerging platform ecosystems and their influence on the role of patients. Business Research 2020;13(3):1033 View
  5. Emmert M, Sauter L, Jablonski L, Sander U, Taheri-Zadeh F. Do Physicians Respond to Web-Based Patient Ratings? An Analysis of Physicians’ Responses to More Than One Million Web-Based Ratings Over a Six-Year Period. Journal of Medical Internet Research 2017;19(7):e275 View
  6. McLennan S. The Content and Nature of Narrative Comments on Swiss Physician Rating Websites: Analysis of 849 Comments. Journal of Medical Internet Research 2019;21(9):e14336 View
  7. Han X, Li B, Zhang T, Qu J. Factors Associated With the Actual Behavior and Intention of Rating Physicians on Physician Rating Websites: Cross-Sectional Study. Journal of Medical Internet Research 2020;22(6):e14417 View
  8. Burkle C, Keegan M. Popularity of internet physician rating sites and their apparent influence on patients’ choices of physicians. BMC Health Services Research 2015;15(1) View
  9. Calixto N, Chiao W, Durr M, Jiang N. Factors Impacting Online Ratings for Otolaryngologists. Annals of Otology, Rhinology & Laryngology 2018;127(8):521 View
  10. Boylan A, Williams V, Powell J. Online patient feedback: a scoping review and stakeholder consultation to guide health policy. Journal of Health Services Research & Policy 2020;25(2):122 View
  11. Emmert M, Halling F, Meier F. Evaluations of Dentists on a German Physician Rating Website: An Analysis of the Ratings. Journal of Medical Internet Research 2015;17(1):e15 View
  12. Nwachukwu B, Adjei J, Trehan S, Chang B, Amoo-Achampong K, Nguyen J, Taylor S, McCormick F, Ranawat A. Rating a Sports Medicine Surgeon’s “Quality” in the Modern Era: an Analysis of Popular Physician Online Rating Websites. HSS Journal ® 2016;12(3):272 View
  13. Emmert M, Wiener M. What factors determine the intention to use hospital report cards? The perspectives of users and non-users. Patient Education and Counseling 2017;100(7):1394 View
  14. Laukka E, Rantakokko P, Suhonen M. Consumer-led health-related online sources and their impact on consumers: An integrative review of the literature. Health Informatics Journal 2019;25(2):247 View
  15. Kendall L, Botello T. Internet Sabotage: Negative Online Reviews of Psychiatrists. Psychiatric Annals 2016;46(12):715 View
  16. Rastegar-Mojarad M, Ye Z, Wall D, Murali N, Lin S. Collecting and Analyzing Patient Experiences of Health Care From Social Media. JMIR Research Protocols 2015;4(3):e78 View
  17. AlRuthia Y, Hong S, Graff C, Kocak M, Solomon D, Nolly R. Exploring the factors that influence medication rating Web sites value to older adults: A cross-sectional study. Geriatric Nursing 2016;37(1):36 View
  18. Patel S, Cain R, Neailey K, Hooberman L. General Practitioners’ Concerns About Online Patient Feedback: Findings From a Descriptive Exploratory Qualitative Study in England. Journal of Medical Internet Research 2015;17(12):e276 View
  19. Holliday A, Kachalia A, Meyer G, Sequist T. Physician and Patient Views on Public Physician Rating Websites: A Cross-Sectional Study. Journal of General Internal Medicine 2017;32(6):626 View
  20. Kordzadeh N. Toward quality transparency in healthcare: Exploring hospital-operated online physician review systems in northeastern United States. Health Policy and Technology 2020;9(1):56 View
  21. Li S, Lee-Won R, McKnight J. Effects of Online Physician Reviews and Physician Gender on Perceptions of Physician Skills and Primary Care Physician (PCP) Selection. Health Communication 2019;34(11):1250 View
  22. Trehan S, DeFrancesco C, Nguyen J, Charalel R, Daluiski A. Online Patient Ratings of Hand Surgeons. The Journal of Hand Surgery 2016;41(1):98 View
  23. Patterson J, Holdford D, Harpe S. Patient preferences for objective quality metrics during community pharmacy selection: A discrete choice experiment. Research in Social and Administrative Pharmacy 2019;15(6):641 View
  24. Bardach N, Hibbard J, Greaves F, Dudley R. Sources of Traffic and Visitors’ Preferences Regarding Online Public Reports of Quality: Web Analytics and Online Survey Results. Journal of Medical Internet Research 2015;17(5):e102 View
  25. Hollier L, Pettigrew S, Slevin T, Strickland M, Minto C. Comparing online and telephone survey results in the context of a skin cancer prevention campaign evaluation. Journal of Public Health 2017;39(1):193 View
  26. Bidmon S, Elshiewy O, Terlutter R, Boztug Y. What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data. Journal of Medical Internet Research 2020;22(2):e13830 View
  27. Powell J, Boylan A, Greaves F. Harnessing patient feedback data: A challenge for policy and service improvement. DIGITAL HEALTH 2015;1:205520761561791 View
  28. Bovenzi C, Manges K, Krein H, Heffelfinger R. Online Ratings of Facial Plastic Surgeons: Worthwhile Additions to Conventional Patient Experience Surveys. Facial Plastic Surgery & Aesthetic Medicine 2021;23(2):78 View
  29. Emmert M, Adelhardt T, Sander U, Wambach V, Lindenthal J. A cross-sectional study assessing the association between online ratings and structural and quality of care measures: results from two German physician rating websites. BMC Health Services Research 2015;15(1) View
  30. DeBroff B. Online Reviews may be Hazardous to your Health. Advances in Ophthalmology & Visual System 2017;7(3) View
  31. Tomotaki A, Fukahori H, Sakai I. Exploring sociodemographic factors related to practice, attitude, knowledge, and skills concerning evidence‐based practice in clinical nursing. Japan Journal of Nursing Science 2020;17(1) View
  32. Ziewitz M. Experience in action: Moderating care in web-based patient feedback. Social Science & Medicine 2017;175:99 View
  33. Trehan S, Daluiski A. Online Patient Ratings: Why They Matter and What They Mean. The Journal of Hand Surgery 2016;41(2):316 View
  34. Hao H, Zhang K, Wang W, Gao G. A tale of two countries: International comparison of online doctor reviews between China and the United States. International Journal of Medical Informatics 2017;99:37 View
  35. Han X, Qu J, Zhang T. Exploring the impact of review valence, disease risk, and trust on patient choice based on online physician reviews. Telematics and Informatics 2019;45:101276 View
  36. McLennan S. Rejected Online Feedback From a Swiss Physician Rating Website Between 2008 and 2017: Analysis of 2352 Ratings. Journal of Medical Internet Research 2020;22(8):e18374 View
  37. Liu J, Matelski J, Bell C. Scope, Breadth, and Differences in Online Physician Ratings Related to Geography, Specialty, and Year: Observational Retrospective Study. Journal of Medical Internet Research 2018;20(3):e76 View
  38. Patterson J, Holdford D. Pharmacy patronage and service utilization: Associations with patient sociodemographic and health characteristics. Journal of the American Pharmacists Association 2019;59(5):660 View
  39. Kleefstra S, Zandbelt L, Borghans I, de Haes H, Kool R. Investigating the Potential Contribution of Patient Rating Sites to Hospital Supervision: Exploratory Results From an Interview Study in the Netherlands. Journal of Medical Internet Research 2016;18(7):e201 View
  40. McLennan S, Strech D, Meyer A, Kahrass H. Public Awareness and Use of German Physician Ratings Websites: Cross-Sectional Survey of Four North German Cities. Journal of Medical Internet Research 2017;19(11):e387 View
  41. Hong Y, Liang C, Radcliff T, Wigfall L, Street R. What Do Patients Say About Doctors Online? A Systematic Review of Studies on Patient Online Reviews. Journal of Medical Internet Research 2019;21(4):e12521 View
  42. Shah A, Yan X, Shah S, Mamirkulova G. Mining patient opinion to evaluate the service quality in healthcare: a deep-learning approach. Journal of Ambient Intelligence and Humanized Computing 2020;11(7):2925 View
  43. Grabner-Kräuter S, Waiguny M. Insights Into the Impact of Online Physician Reviews on Patients’ Decision Making: Randomized Experiment. Journal of Medical Internet Research 2015;17(4):e93 View
  44. Hao H. The Development of Online Doctor Reviews in China: An Analysis of the Largest Online Doctor Review Website in China. Journal of Medical Internet Research 2015;17(6):e134 View
  45. Kose T, Oymak C. E-health in Turkey: an analysis of consumer activities. Health and Technology 2019;9(2):113 View
  46. Patel S, Cain R, Neailey K, Hooberman L. Exploring Patients’ Views Toward Giving Web-Based Feedback and Ratings to General Practitioners in England: A Qualitative Descriptive Study. Journal of Medical Internet Research 2016;18(8):e217 View
  47. Bidmon S, Terlutter R. Gender Differences in Searching for Health Information on the Internet and the Virtual Patient-Physician Relationship in Germany: Exploratory Results on How Men and Women Differ and Why. Journal of Medical Internet Research 2015;17(6):e156 View
  48. Donnally C, Roth E, Li D, Maguire J, McCormick J, Barker G, Rivera S, Lebwohl N. Analysis of Internet Review Site Comments for Spine Surgeons. Spine 2018;43(24):1725 View
  49. Lee Y, Wu W, Lee Y. Explanatory style differences in health literacy: a survey among young adults in Taiwan. Psychology, Health & Medicine 2016;21(2):189 View
  50. Li S, Hubner A. The Impact of Web-Based Ratings on Patient Choice of a Primary Care Physician Versus a Specialist: Randomized Controlled Experiment. Journal of Medical Internet Research 2019;21(6):e11188 View
  51. McLennan S, Strech D, Kahrass H. Why are so few patients rating their physicians on German physician rating websites? A qualitative study. BMC Health Services Research 2018;18(1) View
  52. Donnally C, McCormick J, Pastore M, Sama A, Schiller N, Li D, Bondar K, Shenoy K, Spielman A, Kepler C, Vaccaro A. Social Media Presence Correlated with Improved Online Review Scores for Spine Surgeons. World Neurosurgery 2020;141:e18 View
  53. Roettl J, Bidmon S, Terlutter R. What Predicts Patients’ Willingness to Undergo Online Treatment and Pay for Online Treatment? Results from a Web-Based Survey to Investigate the Changing Patient-Physician Relationship. Journal of Medical Internet Research 2016;18(2):e32 View
  54. Haffey S, Hopman W, Leveridge M. Physicians' Earnings Do Not Affect Their Online Ratings. Frontiers in Public Health 2020;8 View
  55. Bidmon S, Terlutter R, Röttl J. What Explains Usage of Mobile Physician-Rating Apps? Results From a Web-Based Questionnaire. Journal of Medical Internet Research 2014;16(6):e148 View
  56. Liu J, Goldberg H, Lentz E, Matelski J, Alam A, Bell C. Association Between Web-Based Physician Ratings and Physician Disciplinary Convictions: Retrospective Observational Study. Journal of Medical Internet Research 2020;22(5):e16708 View
  57. van de Belt T, Engelen L, Verhoef L, van der Weide M, Schoonhoven L, Kool R. Using Patient Experiences on Dutch Social Media to Supervise Health Care Services: Exploratory Study. Journal of Medical Internet Research 2015;17(1):e7 View
  58. Patel S, Cain R, Neailey K, Hooberman L. Public Awareness, Usage, and Predictors for the Use of Doctor Rating Websites: Cross-Sectional Study in England. Journal of Medical Internet Research 2018;20(7):e243 View
  59. Dehmer G, Jennings J, Madden R, Malenka D, Masoudi F, McKay C, Ness D, Rao S, Resnic F, Ring M, Rumsfeld J, Shelton M, Simanowith M, Slattery L, Weintraub W, Lovett A, Normand S. The National Cardiovascular Data Registry Voluntary Public Reporting Program. Journal of the American College of Cardiology 2016;67(2):205 View
  60. Fassier P, Chhim A, Andreeva V, Hercberg S, Latino-Martel P, Pouchieu C, Touvier M. Seeking health- and nutrition-related information on the Internet in a large population of French adults: results of the NutriNet-Santé study. British Journal of Nutrition 2016;115(11):2039 View
  61. Mulgund P, Sharman R, Anand P, Shekhar S, Karadi P. Data Quality Issues With Physician-Rating Websites: Systematic Review. Journal of Medical Internet Research 2020;22(9):e15916 View
  62. Kim C, Chisholm G, Bevolo A, Shelton B, Kian L, Lewis C, Garcia E, Weber R, Frumovitz M. Comparison of Internal Patient Satisfaction Scores at a Cancer Center With Star Ratings on Online Physician-Rating Websites. JCO Oncology Practice 2021;17(8):e1181 View
  63. Heimdal T, Gardner S, Dhanani U, Harris J, Liberman S, McCulloch P. Factors Affecting Orthopedic Sports Medicine Surgeons' Online Reputation. Orthopedics 2021;44(2) View
  64. Kaadan M, Abdulkarim J, Chaar M, Zayegh O, Keblawi M. Determinants of COVID-19 vaccine acceptance in the Arab world: a cross-sectional study. Global Health Research and Policy 2021;6(1) View
  65. Gross C, Scott D, Samora J, Khan M, Kang D, Frank R. Physician-Rating Websites and Social Media Usage: A Global Survey of Academic Orthopaedic Surgeons. Journal of Bone and Joint Surgery 2022;104(2):e5 View
  66. McCormick J, Patel M, Hodakowski A, Rea P, Naik K, Cohn M, Mehta N, Damodar D, Abboud J, Garrigues G. Social media use by shoulder and elbow surgeons increases the number of ratings on physician review websites. Journal of Shoulder and Elbow Surgery 2021;30(12):e713 View
  67. Danek S, Büttner M, Krois J, Schwendicke F. How Do Users Respond to Mass Vaccination Centers? A Cross-Sectional Study Using Natural Language Processing on Online Reviews to Explore User Experience and Satisfaction with COVID-19 Vaccination Centers. Vaccines 2023;11(1):144 View
  68. Chen T, Wu C, Chiu M, Hsu J, Liao M, Hsueh Y, Su W. Factors Associated with the Patient/Client Use of Report Cards, Physician Rating Websites, Social Media, and Google for Hospital and Physician Selection: A Nationwide Survey. Healthcare 2022;10(10):1931 View
  69. Saifee D, Hudnall M, Raja U. Physician Gender, Patient Risk, and Web-Based Reviews: Longitudinal Study of the Relationship Between Physicians’ Gender and Their Web-Based Reviews. Journal of Medical Internet Research 2022;24(4):e31659 View
  70. Wanner J, Pennings J, Nian H, Sivaganesan A, Gupta R, Asher A, Bydon M, Abtahi A, Zuckerman S, Devin C, Archer K, Stephens B. Rating Spine Surgeons. Clinical Spine Surgery: A Spine Publication 2022;35(8):E643 View
  71. Placona A, Rathert C. Are Online Patient Reviews Associated With Health Care Outcomes? A Systematic Review of the Literature. Medical Care Research and Review 2022;79(1):3 View
  72. Patel M, Williams M, Thompson M, Desai P. What Affects an Orthopaedic Surgeon's Online Rating? A Large-Scale, Retrospective Analysis. JAAOS: Global Research and Reviews 2022;6(3) View
  73. Hodakowski A, McCormick J, Patel M, Pang C, Yi D, Rea P, Perry A, Nho S, Chahla J. Social Media in Hip Arthroscopy Is an Underused Resource That Enhances Physician Online Reputation. Arthroscopy, Sports Medicine, and Rehabilitation 2022;4(2):e349 View
  74. Kasaven L, Saso S, Ben Nagi J, Joash K, Yazbek J, Richard Smith J, Bourne T, Jones B. TOGadvisor: the role of online feedback in obstetrics and gynaecology. The Obstetrician & Gynaecologist 2022;24(1):7 View
  75. Shah A, Muhammad W, Lee K. Investigating the effect of service feedback and physician popularity on physician demand in the virtual healthcare environment. Information Technology & People 2023;36(3):1356 View
  76. Guetz B, Bidmon S. The Impact of Social Influence on the Intention to Use Physician Rating Websites: Moderated Mediation Analysis Using a Mixed Methods Approach. Journal of Medical Internet Research 2022;24(11):e37505 View
  77. Guetz B, Bidmon S, Dür M. Awareness of and interaction with physician rating websites: A cross-sectional study in Austria. PLOS ONE 2022;17(12):e0278510 View
  78. Kozikowski A, Morton-Rias D, Mauldin S, Jeffery C, Kavanaugh K, Barnhill G. Choosing a Provider: What Factors Matter Most to Consumers and Patients?. Journal of Patient Experience 2022;9:237437352210741 View
  79. Ugurlu C, Celasin H, Bayar B, Kulacoglu H. Internet search by the patients undergoing hernia surgery about the disease and surgeon selection. Hernia 2022;26(3):769 View
  80. Kim L, Tylor D, Chang C. Marketing Your Practice. Otolaryngologic Clinics of North America 2022;55(1):125 View
  81. Shah A, Muhammad W, Lee K, Naqvi R. Examining Different Factors in Web-Based Patients’ Decision-Making Process: Systematic Review on Digital Platforms for Clinical Decision Support System. International Journal of Environmental Research and Public Health 2021;18(21):11226 View
  82. Morena N, Zelt N, Nguyen D, Dionne E, Rentschler C, Greyson D, Meguerditchian A. The Use of Web-Based Patient Reviews to Assess Medical Oncologists’ Competency: Mixed Methods Sequential Explanatory Study. JMIR Formative Research 2023;7:e39857 View
  83. Kalabikhina I, Moshkin V, Kolotusha A, Kashin M, Klimenko G, Kazbekova Z. Advancing Semantic Classification: A Comprehensive Examination of Machine Learning Techniques in Analyzing Russian-Language Patient Reviews. Mathematics 2024;12(4):566 View

Books/Policy Documents

  1. Greaves F, Rozenblum R. Key Advances in Clinical Informatics. View
  2. Bidmon S. Advances in Advertising Research X. View
  3. Geierhos M, Bäumer F, Schulze S, Klotz C. Modeling and Using Context. View
  4. Bäumer F, Kersting J, Kuršelis V, Geierhos M. Information and Software Technologies. View
  5. Bäumer F, Grote N, Kersting J, Geierhos M. Information and Software Technologies. View
  6. Geierhos M, Bäumer F, Schulze S, Stuß V. Current Approaches in Applied Artificial Intelligence. View
  7. Birkner S, Freitag M, Koppelin F. Entrepreneurship im Gesundheitswesen I. View
  8. Tanrikulu C. Gender Gaps and the Social Inclusion Movement in ICT. View
  9. Reifegerste D, Schiller S, Leu J. Handbuch der Gesundheitskommunikation. View
  10. Reifegerste D, Schiller S, Leu J. Handbuch Gesundheitskommunikation. View
  11. Kersting J, Geierhos M. Natural Language Processing in Artificial Intelligence—NLPinAI 2020. View