This paper is in the following e-collection/theme issue:

Email Communication, Web-Based Communication, Secure Messaging (147) Personal Health Records, Patient-Accessible Electronic Health Records, Patient Portals (542)

Published on in Vol 16, No 3 (2014): March

Evaluating User Experiences of the Secure Messaging Tool on the Veterans Affairs’ Patient Portal System

Evaluating User Experiences of the Secure Messaging Tool on the Veterans Affairs’ Patient Portal System

Evaluating User Experiences of the Secure Messaging Tool on the Veterans Affairs’ Patient Portal System

Authors of this article:

Jolie N Haun1, 2 ;   Jason D Lind1, 3 ;   Stephanie L Shimada4, 5, 6 Author Orcid Image ;   Tracey L Martin7 ;   Robert M Gosline8 ;   Nicole Antinori1 Author Orcid Image ;   Max Stewart9 ;   Steven R Simon9 Author Orcid Image
Article Authors Cited by (95) Tweetations (11) Metrics

Journals

  1. Haun J, Alman A, Melillo C, Standifer M, McMahon-Grenz J, Shin M, Lapcevic W, Patel N, Elwy A. Using Electronic Data Collection Platforms to Assess Complementary and Integrative Health Patient-Reported Outcomes: Feasibility Project. JMIR Medical Informatics 2020;8(6):e15609 View
  2. Horberg M, Blank J, Rubenstein K, Certa J, Hurley L, Kadlecik P, Klein D, Silverberg M. Impact of Alternative Encounter Types on HIV Viral Suppression Rates in an Integrated Health System. AIDS Patient Care and STDs 2018;32(11):425 View
  3. Vreugdenhil M, Ranke S, de Man Y, Haan M, Kool R. Patient and Health Care Provider Experiences With a Recently Introduced Patient Portal in an Academic Hospital in the Netherlands: Mixed Methods Study. Journal of Medical Internet Research 2019;21(8):e13743 View
  4. Hogan T. Capsule Commentary on Cutrona et al., Improving Rates of Outpatient Influenza Vaccination Through EHR Portal Messages and Interactive Automated Calls: a Randomized Controlled Trial. Journal of General Internal Medicine 2018;33(5):745 View
  5. Miele F, Clementi S, Gennaro R, Nicolao I, Romanelli T, Speese K, Piras E. Text Messaging and Type 1 Diabetes Management: Qualitative Study Exploring Interactions Among Patients and Health Care Professionals. JMIR Diabetes 2019;4(2):e11343 View
  6. Winchester D, Shaw L. The importance of the patient’s voice in nuclear cardiology. Journal of Nuclear Cardiology 2021;28(4):1519 View
  7. Etingen B, Hogan T, Martinez R, Shimada S, Stroupe K, Nazi K, Connolly S, Lipschitz J, Weaver F, Smith B. How Do Patients with Mental Health Diagnoses Use Online Patient Portals? An Observational Analysis from the Veterans Health Administration. Administration and Policy in Mental Health and Mental Health Services Research 2019;46(5):596 View
  8. Haun J, Chavez M, Nazi K, Antinori N. Developing a Health Information Technology Systems Matrix: A Qualitative Participatory Approach. Journal of Medical Internet Research 2016;18(10):e266 View
  9. Sulieman L, Gilmore D, French C, Cronin R, Jackson G, Russell M, Fabbri D. Classifying patient portal messages using Convolutional Neural Networks. Journal of Biomedical Informatics 2017;74:59 View
  10. Zhou L, DeAlmeida D, Parmanto B. Applying a User-Centered Approach to Building a Mobile Personal Health Record App: Development and Usability Study. JMIR mHealth and uHealth 2019;7(7):e13194 View
  11. Kruse C, Argueta D, Lopez L, Nair A. Patient and Provider Attitudes Toward the Use of Patient Portals for the Management of Chronic Disease: A Systematic Review. Journal of Medical Internet Research 2015;17(2):e40 View
  12. Saluvan M, Ozonoff A. Functionality of hospital information systems: results from a survey of quality directors at Turkish hospitals. BMC Medical Informatics and Decision Making 2018;18(1) View
  13. Huerta T, Fareed N, Hefner J, Sieck C, Swoboda C, Taylor R, McAlearney A. Patient Engagement as Measured by Inpatient Portal Use: Methodology for Log File Analysis. Journal of Medical Internet Research 2019;21(3):e10957 View
  14. Shaw C, Casterline G, Taylor D, Fogle M, Granger B. Increasing Health Portal Utilization in Cardiac Ambulatory Patients. CIN: Computers, Informatics, Nursing 2017;35(10):512 View
  15. Wong J, Steitz B, Rosenbloom S. Characterizing the impact of health literacy, computer ability, patient demographics, and portal usage on patient satisfaction with a patient portal. JAMIA Open 2019;2(4):456 View
  16. Shimada S, Zocchi M, Hogan T, Kertesz S, Rotondi A, Butler J, Knight S, DeLaughter K, Kleinberg F, Nicklas J, Nazi K, Houston T. Impact of Patient-Clinical Team Secure Messaging on Communication Patterns and Patient Experience: Randomized Encouragement Design Trial. Journal of Medical Internet Research 2020;22(11):e22307 View
  17. Shimada S, Petrakis B, Rothendler J, Zirkle M, Zhao S, Feng H, Fix G, Ozkaynak M, Martin T, Johnson S, Tulu B, Gordon H, Simon S, Woods S. An analysis of patient-provider secure messaging at two Veterans Health Administration medical centers: message content and resolution through secure messaging. Journal of the American Medical Informatics Association 2017;24(5):942 View
  18. Kuo A, Dang S. Secure Messaging in Electronic Health Records and Its Impact on Diabetes Clinical Outcomes: A Systematic Review. Telemedicine and e-Health 2016;22(9):769 View
  19. Atherton H, Ziebland S. What do we need to consider when planning, implementing and researching the use of alternatives to face-to-face consultations in primary healthcare?. DIGITAL HEALTH 2016;2:205520761667555 View
  20. Robinson J, Valentine A, Carney C, Fabbri D, Jackson G. Complexity of medical decision-making in care provided by surgeons through patient portals. Journal of Surgical Research 2017;214:93 View
  21. Hoonakker P, Carayon P, Cartmill R. The impact of secure messaging on workflow in primary care: Results of a multiple-case, multiple-method study. International Journal of Medical Informatics 2017;100:63 View
  22. Robinson S, Zocchi M, Netherton D, Ash A, Purington C, Connolly S, Vimalananda V, Hogan T, Shimada S. Secure Messaging, Diabetes Self-management, and the Importance of Patient Autonomy: a Mixed Methods Study. Journal of General Internal Medicine 2020;35(10):2955 View
  23. Siemer L, Ben Allouch S, Pieterse M, Brusse-Keizer M, Sanderman R, Postel M. Patients’ User Experience of a Blended Face-to-Face and Web-Based Smoking Cessation Treatment: Qualitative Study. JMIR Formative Research 2020;4(6):e14550 View
  24. Whealin J, Jenchura E, Wong A, Zulman D. How Veterans With Post-Traumatic Stress Disorder and Comorbid Health Conditions Utilize eHealth to Manage Their Health Care Needs: A Mixed-Methods Analysis. Journal of Medical Internet Research 2016;18(10):e280 View
  25. Sudbury-Riley L, FitzPatrick M, Schulz P. Exploring the Measurement Properties of the eHealth Literacy Scale (eHEALS) Among Baby Boomers: A Multinational Test of Measurement Invariance. Journal of Medical Internet Research 2017;19(2):e53 View
  26. Kruse C, Bolton K, Freriks G. The Effect of Patient Portals on Quality Outcomes and Its Implications to Meaningful Use: A Systematic Review. Journal of Medical Internet Research 2015;17(2):e44 View
  27. Irizarry T, DeVito Dabbs A, Curran C. Patient Portals and Patient Engagement: A State of the Science Review. Journal of Medical Internet Research 2015;17(6):e148 View
  28. Brearly T, Goodman C, Haynes C, McDermott K, Rowland J. Improvement of postinpatient psychiatric follow-up for veterans using telehealth. American Journal of Health-System Pharmacy 2020;77(4):288 View
  29. Alpert J, Dyer K, Lafata J. Patient-centered communication in digital medical encounters. Patient Education and Counseling 2017;100(10):1852 View
  30. Mook P, Trickey A, Krakowski K, Majors S, Theiss M, Fant C, Friesen M. Exploration of Portal Activation by Patients in a Healthcare System. CIN: Computers, Informatics, Nursing 2018;36(1):18 View
  31. Javier S, Troszak L, Shimada S, McInnes D, Ohl M, Avoundjian T, Erhardt T, Midboe A. Racial and ethnic disparities in use of a personal health record by veterans living with HIV. Journal of the American Medical Informatics Association 2019;26(8-9):696 View
  32. Azarang A, Pakyurek M, Giroux C, Nordahl T, Yellowlees P. Information Technologies: An Augmentation to Post-Traumatic Stress Disorder Treatment Among Trauma Survivors. Telemedicine and e-Health 2019;25(4):263 View
  33. Lee J, Williams C, Baird S, Matthias M, Weiner M. Too Many Don’ts and Not Enough Do’s? A Survey of Hospitals About Their Portal Instructions for Patients. Journal of General Internal Medicine 2020;35(4):1029 View
  34. Chen J, Lalor J, Liu W, Druhl E, Granillo E, Vimalananda V, Yu H. Detecting Hypoglycemia Incidents Reported in Patients’ Secure Messages: Using Cost-Sensitive Learning and Oversampling to Reduce Data Imbalance. Journal of Medical Internet Research 2019;21(3):e11990 View
  35. Hefner J, MacEwan S, Biltz A, Sieck C. Patient portal messaging for care coordination: a qualitative study of perspectives of experienced users with chronic conditions. BMC Family Practice 2019;20(1) View
  36. Harrison T, Wick J, Ahmed S, Jun M, Manns B, Quinn R, Tonelli M, Hemmelgarn B. Patients with Chronic Kidney Disease and Their Intent to Use Electronic Personal Health Records. Canadian Journal of Kidney Health and Disease 2015;2:58 View
  37. Yen P, Walker D, Smith J, Zhou M, Menser T, McAlearney A. Usability evaluation of a commercial inpatient portal. International Journal of Medical Informatics 2018;110:10 View
  38. Ding X, Chen Y, Ding Z, Xu Y. Boundary Negotiation for Patient-Provider Communication via WeChat in China. Proceedings of the ACM on Human-Computer Interaction 2019;3(CSCW):1 View
  39. Dang S, Thavalathil B, Ruiz D, Gómez-Orozco C, Gómez-Marín O, Levis S. A Patient Portal Intervention for Menopause Knowledge and Shared Decision-Making. Journal of Women's Health 2019;28(12):1614 View
  40. Wallis L, Blessing P, Dalwai M, Shin S. Integrating mHealth at point of care in low- and middle-income settings: the system perspective. Global Health Action 2017;10(sup3):1327686 View
  41. Cronin R, Davis S, Shenson J, Chen Q, Rosenbloom S, Jackson G. Growth of Secure Messaging Through a Patient Portal as a Form of Outpatient Interaction across Clinical Specialties. Applied Clinical Informatics 2015;06(02):288 View
  42. Lanham H, Leykum L, Pugh J. Examining the Complexity of Patient-Outpatient Care Team Secure Message Communication: Qualitative Analysis. Journal of Medical Internet Research 2018;20(7):e218 View
  43. Hernandez B, Morgan B, Ish J, Agbator L, Lindo-Moon S, Stotler F, Gardner C. Communication Preferences and Satisfaction of Secure Messaging Among Patients and Providers in the Military Healthcare System. Military Medicine 2018;183(11-12):e383 View
  44. Shenson J, Cronin R, Davis S, Chen Q, Jackson G. Rapid growth in surgeons’ use of secure messaging in a patient portal. Surgical Endoscopy 2016;30(4):1432 View
  45. Kumar N, Faqih A, Feng M, Miller R, Pierce R, Sharp K, Holzman M, Poulose B. Using Quality Improvement Principles to Enhance Long-Term Completion of Patient-Reported Outcomes after Ventral Hernia Repair. Journal of the American College of Surgeons 2017;224(2):172 View
  46. Heisey-Grove D, Carretta H. Disparities in Secure Messaging Uptake Between Patients and Physicians: Longitudinal Analysis of Two National Cross-Sectional Surveys. Journal of Medical Internet Research 2020;22(5):e12611 View
  47. Haun J, Chavez M, Hathaway W, Antinori N, Melillo C, Cotner B, McMahon-Grenz J, Zilka B, Patel-Teague S, Messina W, Nazi K. Virtual Medical Modality Implementation Strategies for Patient-Aligned Care Teams to Promote Veteran-Centered Care: Protocol for a Mixed-Methods Study. JMIR Research Protocols 2018;7(8):e11262 View
  48. Mold F, De Lusignan S. Patients’ Online Access to Their Primary Care Electronic Health Records and Linked Online Services: Implications for Research and Practice. Journal of Personalized Medicine 2015;5(4):452 View
  49. Campos-Castillo C, Bartholomay D, Callahan E, Anthony D. Depressive Symptoms and Electronic Messaging with Health Care Providers. Society and Mental Health 2016;6(3):168 View
  50. O’Leary K, Sharma R, Killarney A, O’Hara L, Lohman M, Culver E, Liebovitz D, Cameron K. Patients’ and healthcare providers’ perceptions of a mobile portal application for hospitalized patients. BMC Medical Informatics and Decision Making 2016;16(1) View
  51. Riera K, Robinson J, Van Arendonk K, Jackson G. Care Delivered by Pediatric Surgical Specialties Through Patient Portal Messaging. Journal of Surgical Research 2019;234:231 View
  52. Steitz B, Wong J, Cobb J, Carlson B, Smith G, Rosenbloom S. Policies and procedures governing patient portal use at an Academic Medical Center. JAMIA Open 2019;2(4):479 View
  53. Mirsky J, Tieu L, Lyles C, Sarkar U. A Mixed-Methods Study of Patient–Provider E-Mail Content in a Safety-Net Setting. Journal of Health Communication 2016;21(1):85 View
  54. Sieck C, Hefner J, Schnierle J, Florian H, Agarwal A, Rundell K, McAlearney A. The Rules of Engagement: Perspectives on Secure Messaging From Experienced Ambulatory Patient Portal Users. JMIR Medical Informatics 2017;5(3):e13 View
  55. Haun J, Patel N, Lind J, Antinori N. Large-Scale Survey Findings Inform Patients’ Experiences in Using Secure Messaging to Engage in Patient-Provider Communication and Self-Care Management: A Quantitative Assessment. Journal of Medical Internet Research 2015;17(12):e282 View
  56. Varsi C, Ekstedt M, Gammon D, Ruland C. Using the Consolidated Framework for Implementation Research to Identify Barriers and Facilitators for the Implementation of an Internet-Based Patient-Provider Communication Service in Five Settings: A Qualitative Study. Journal of Medical Internet Research 2015;17(11):e262 View
  57. Haun J, Chavez M, Nazi K, Antinori N, Melillo C, Cotner B, Hathaway W, Cook A, Wilck N, Noonan A. Veterans’ Preferences for Exchanging Information Using Veterans Affairs Health Information Technologies: Focus Group Results and Modeling Simulations. Journal of Medical Internet Research 2017;19(10):e359 View
  58. Abd-alrazaq A, Bewick B, Farragher T, Gardner P. Factors that affect the use of electronic personal health records among patients: A systematic review. International Journal of Medical Informatics 2019;126:164 View
  59. Bush R, Connelly C, Fuller M, Pérez A. Implementation of the Integrated Electronic Patient Portal in the Pediatric Population: A Systematic Review. Telemedicine and e-Health 2016;22(2):144 View
  60. Nahm E, Son H, Yoon J. Older adults' use of patient portals: Experiences, challenges, and suggestions shared through discussion board forums. Geriatric Nursing 2020;41(4):387 View
  61. Griffin A, Skinner A, Thornhill J, Weinberger M. Patient Portals. Applied Clinical Informatics 2016;07(02):489 View
  62. Hogan T, Luger T, Volkman J, Rocheleau M, Mueller N, Barker A, Nazi K, Houston T, Bokhour B. Patient Centeredness in Electronic Communication: Evaluation of Patient-to-Health Care Team Secure Messaging. Journal of Medical Internet Research 2018;20(3):e82 View
  63. Onuma A, Palmer Kelly E, Chakedis J, Paredes A, Tsilimigras D, Wiemann B, Johnson M, Merath K, Akgul O, Cloyd J, Pawlik T. Patient preferences on the use of technology in cancer surveillance after curative surgery: A cross-sectional analysis. Surgery 2019;165(4):782 View
  64. Cronin R, Fabbri D, Denny J, Rosenbloom S, Jackson G. A comparison of rule-based and machine learning approaches for classifying patient portal messages. International Journal of Medical Informatics 2017;105:110 View
  65. Callen J, Giardina T, Singh H, Li L, Paoloni R, Georgiou A, Runciman W, Westbrook J. Emergency Physicians’ Views of Direct Notification of Laboratory and Radiology Results to Patients Using the Internet: A Multisite Survey. Journal of Medical Internet Research 2015;17(3):e60 View
  66. Atherton H, Brant H, Ziebland S, Bikker A, Campbell J, Gibson A, McKinstry B, Porqueddu T, Salisbury C. The potential of alternatives to face-to-face consultation in general practice, and the impact on different patient groups: a mixed-methods case study. Health Services and Delivery Research 2018;6(20):1 View
  67. Lamba A, Muralidhar K, Jain A, Tang F, Gomez-Marin O, Levis S, Dang S. Characteristics of Women Enrolled in a Patient Portal Intervention for Menopause. Women's Health Reports 2020;1(1):500 View
  68. Beal L, Kolman J, Jones S, Khleif A, Menser T. Quantifying Patient Portal Use: Systematic Review of Utilization Metrics. Journal of Medical Internet Research 2021;23(2):e23493 View
  69. O’Shea A, Batten A, Hu E, Augustine M, Hogan T, Kaboli P. Association of Secure Messaging with Primary Care In-Person and Telephone Visits Among Veterans: a Matched Difference-in-Difference Analysis. Journal of General Internal Medicine 2021;36(4):946 View
  70. Esmaeilzadeh P, Dharanikota S, Mirzaei T. The role of patient engagement in patient-centric health information exchange (HIE) initiatives: an empirical study in the United States. Information Technology & People 2024;37(2):521 View
  71. Adams S, Beatty M, Moore C, Desai A, Bartlett L, Culbert E, Cohen E, Stinson J, Orkin J. Perspectives on team communication challenges in caring for children with medical complexity. BMC Health Services Research 2021;21(1) View
  72. Freise L, Neves A, Flott K, Harrison P, Kelly J, Darzi A, Mayer E. Assessment of Patients’ Ability to Review Electronic Health Record Information to Identify Potential Errors: Cross-sectional Web-Based Survey. JMIR Formative Research 2021;5(2):e19074 View
  73. Mao C, Hovick S. Adding Affordances and Communication Efficacy to the Technology Acceptance Model to Study the Messaging Features of Online Patient Portals among Young Adults. Health Communication 2022;37(3):307 View
  74. Zhang T, Shen N, Booth R, LaChance J, Jackson B, Strudwick G. Supporting the use of patient portals in mental health settings: a scoping review. Informatics for Health and Social Care 2022;47(1):62 View
  75. Chartash D, Sharifi M, Emerson B, Frank R, Schoenfeld E, Tanner J, Brandt C, Taylor R. Documentation of Shared Decisionmaking in the Emergency Department. Annals of Emergency Medicine 2021;78(5):637 View
  76. Baek J, Simon-Friedt B, Lopez A, Kolman J, Nicolas J, Jones S, Phillips R, Menser T. Assessing Patient Needs During Natural Disasters: Mixed Methods Analysis of Portal Messages Sent During Hurricane Harvey. Journal of Medical Internet Research 2021;23(9):e31264 View
  77. Haun J, Cotner B, Melillo C, Panaite V, Messina W, Patel-Teague S, Zilka B. Proactive integrated virtual healthcare resource use in primary care. BMC Health Services Research 2021;21(1) View
  78. Reynolds T, Zhang J, Zheng K, Chen Y. Unpacking the Use of Laboratory Test Results in an Online Health Community throughout the Medical Care Trajectory. Proceedings of the ACM on Human-Computer Interaction 2022;6(CSCW2):1 View
  79. Choudhury A, Elkefi S, Strachna O, Asan O. Effect of patient portals on perception of care quality, general health, and mental health: An exploratory analysis. Human Factors in Healthcare 2022;2:100018 View
  80. Lalor J, Wu H, Mazor K, Yu H. Evaluating the efficacy of NoteAid on EHR note comprehension among US Veterans through Amazon Mechanical Turk. International Journal of Medical Informatics 2023;172:105006 View
  81. Flickinger T, Waselewski M, Tabackman A, Huynh J, Hodges J, Otero K, Schorling K, Ingersoll K, Tiouririne N, Dillingham R. Communication between patients, peers, and care providers through a mobile health intervention supporting medication-assisted treatment for opioid use disorder. Patient Education and Counseling 2022;105(7):2110 View
  82. Brady J, Linsky A, Simon S, Yeksigian K, Rubin A, Zillich A, Russ-Jara A. The Perceived Effectiveness of Secure Messaging for Medication Reconciliation During Transitions of Care: Semistructured Interviews With Patients. JMIR Human Factors 2022;9(3):e36652 View
  83. Hefner J, Sieck C, Walker D. Patient and physician perspectives on training to improve communication through secure messaging. Health Care Management Review 2022;47(1):3 View
  84. Yang R, Zeng K, Jiang Y. Prevalence, Factors, and Association of Electronic Communication Use With Patient-Perceived Quality of Care From the 2019 Health Information National Trends Survey 5-Cycle 3: Exploratory Study. Journal of Medical Internet Research 2022;24(2):e27167 View
  85. Salsbury S, Twist E, Wallace R, Vining R, Goertz C, Long C. Care Outcomes for Chiropractic Outpatient Veterans (COCOV): a qualitative study with veteran stakeholders from a pilot trial of multimodal chiropractic care. Pilot and Feasibility Studies 2022;8(1) View
  86. Davoudi A, Lee N, Luong T, Delaney T, Asch E, Chaiyachati K, Mowery D. Identifying Medication-Related Intents From a Bidirectional Text Messaging Platform for Hypertension Management Using an Unsupervised Learning Approach: Retrospective Observational Pilot Study. Journal of Medical Internet Research 2022;24(6):e36151 View
  87. Haun J, Panaite V, Cotner B, Melillo C, Venkatachalam H, Fowler C, Zilka B, Messina W. Provider reported value and use of virtual resources in extended primary care prior to and during COVID-19. BMC Health Services Research 2022;22(1) View
  88. Haun J, Melillo C, Schneider T, Merzier M, Klanchar S, Fowler C, Benzinger R. User Testing of the Veteran Delegation Tool: Qualitative Inquiry. Journal of Medical Internet Research 2023;25:e40634 View
  89. Madujibeya I, Lennie T, Pelzel J, Moser D. Patients’ Experiences Using a Mobile Health App for Self-Care of Heart Failure in a Real-World Setting: Qualitative Analysis. JMIR Formative Research 2023;7:e39525 View
  90. Nouri S, Lyles C, Sherwin E, Kuznia M, Rubinsky A, Kemper K, Nguyen O, Sarkar U, Schillinger D, Khoong E. Visit and Between-Visit Interaction Frequency Before and After COVID-19 Telehealth Implementation. JAMA Network Open 2023;6(9):e2333944 View
  91. Reynolds T, Cobb J, Steitz B, Ancker J, Rosenbloom S. The State-of-the-Art of Patient Portals: Adapting to External Factors, Addressing Barriers, and Innovating. Applied Clinical Informatics 2023;14(04):654 View
  92. Beck J, Sandefur E, Vest M, Yu-Shan A, Peterman N, Apel P. Changes in Management at the Postoperative Visit After In-Office Wide Awake Local Anesthetic No Tourniquet Carpal Tunnel Release. The Journal of Hand Surgery 2023 View
  93. Haderlein T, Guzman-Clark J, Dardashti N, McMahon N, Duran E, Haun J, Robinson S, Blok A, Cutrona S, Lindsay J, Armstrong C, Nazi K, Shimada S, Wilck N, Reilly E, Kuhn E, Hogan T. Improving Veteran Engagement with Virtual Care Technologies: a Veterans Health Administration State of the Art Conference Research Agenda. Journal of General Internal Medicine 2024;39(S1):21 View
  94. Alexander J, Beatty A. Association of Patient Portal Messaging with Survival Among Radiation Oncology Patients. International Journal of Radiation Oncology*Biology*Physics 2024 View