This paper is in the following e-collection/theme issue:

Participatory Medicine & E-Patients (758) Medicine 2.0: Social Media, Open, Participatory, Collaborative Medicine (1570) Physician and Health Services Rating by Consumers (126)

Published on in Vol 15, No 7 (2013): July

Long-Term Doctor-Patient Relationships: Patient Perspective From Online Reviews

Long-Term Doctor-Patient Relationships: Patient Perspective From Online Reviews

Long-Term Doctor-Patient Relationships: Patient Perspective From Online Reviews

Authors of this article:

Alissa Detz1 ;   Andrea López2 ;   Urmimala Sarkar2
Article Authors Cited by (49) Tweetations (41) Metrics

Journals

  1. Okike K, Uhr N, Shin S, Xie K, Kim C, Funahashi T, Kanter M. A Comparison of Online Physician Ratings and Internal Patient-Submitted Ratings from a Large Healthcare System. Journal of General Internal Medicine 2019;34(11):2575 View
  2. Emmert M, Schlesinger M. Hospital Quality Reporting in the United States: Does Report Card Design and Incorporation of Patient Narrative Comments Affect Hospital Choice?. Health Services Research 2017;52(3):933 View
  3. Nettelhorst S, Chin E, Krome L, Reynolds D. Change My Mind: The Impact of Online Client Ratings and Reviews on Perceptions of Therapists. Journal of Consumer Health on the Internet 2019;23(3):227 View
  4. Patel S, Cain R, Neailey K, Hooberman L. General Practitioners’ Concerns About Online Patient Feedback: Findings From a Descriptive Exploratory Qualitative Study in England. Journal of Medical Internet Research 2015;17(12):e276 View
  5. Dambha-Miller H, Day A, Kinmonth A, Griffin S. Primary care experience and remission of type 2 diabetes: a population-based prospective cohort study. Family Practice 2021;38(2):140 View
  6. Li S, Hubner A. The Impact of Web-Based Ratings on Patient Choice of a Primary Care Physician Versus a Specialist: Randomized Controlled Experiment. Journal of Medical Internet Research 2019;21(6):e11188 View
  7. Boylan A, Williams V, Powell J. Online patient feedback: a scoping review and stakeholder consultation to guide health policy. Journal of Health Services Research & Policy 2020;25(2):122 View
  8. Tran N, Lee J. Online Reviews as Health Data: Examining the Association Between Availability of Health Care Services and Patient Star Ratings Exemplified by the Yelp Academic Dataset. JMIR Public Health and Surveillance 2017;3(3):e43 View
  9. Bardach N, Lyndon A, Asteria-Peñaloza R, Goldman L, Lin G, Dudley R. From the closest observers of patient care: a thematic analysis of online narrative reviews of hospitals. BMJ Quality & Safety 2016;25(11):889 View
  10. Liu Y, Song X, Chen S. Long story short: finding health advice with informative summaries on health social media. Aslib Journal of Information Management 2019;71(6):821 View
  11. Kordzadeh N. Investigating bias in the online physician reviews published on healthcare organizations' websites. Decision Support Systems 2019;118:70 View
  12. Wang L, Yan L, Zhou T, Guo X, Heim G. Understanding Physicians’ Online-Offline Behavior Dynamics: An Empirical Study. Information Systems Research 2020;31(2):537 View
  13. Lockie M, Waiguny M, Grabner-Kräuter S. How Style, Information Depth and Textual Characteristics Influence the Usefulness of General Practitioners’ Reviews. Australasian Marketing Journal 2015;23(3):168 View
  14. Shandley L, Hipp H, Anderson-Bialis J, Anderson-Bialis D, Boulet S, McKenzie L, Kawwass J. Patient-centered care: factors associated with reporting a positive experience at United States fertility clinics. Fertility and Sterility 2020;113(4):797 View
  15. Trehan S, Daluiski A. Online Patient Ratings: Why They Matter and What They Mean. The Journal of Hand Surgery 2016;41(2):316 View
  16. Grob R, Schlesinger M, Parker A, Shaller D, Barre L, Martino S, Finucane M, Rybowski L, Cerully J. Breaking Narrative Ground: Innovative Methods for Rigorously Eliciting and Assessing Patient Narratives. Health Services Research 2016;51(S2):1248 View
  17. Shah A, Yan X, Khan S, Khurrum W, Khan Q. A multi-modal approach to predict the strength of doctor–patient relationships. Multimedia Tools and Applications 2021;80(15):23207 View
  18. Sun J, Zhang L, Sun R, Jiang Y, Chen X, He C, Wei J, Kamolz L. Exploring the influence of resiliency on physician trust in patients: An empirical study of Chinese incidents. PLOS ONE 2018;13(12):e0207394 View
  19. Grabner-Kräuter S, Waiguny M. Insights Into the Impact of Online Physician Reviews on Patients’ Decision Making: Randomized Experiment. Journal of Medical Internet Research 2015;17(4):e93 View
  20. Liu J, Zhang W, Jiang X, Zhou Y. Data Mining of the Reviews from Online Private Doctors. Telemedicine and e-Health 2020;26(9):1157 View
  21. Dambha-Miller H, Silarova B, Irving G, Kinmonth A, Griffin S. Patients’ views on interactions with practitioners for type 2 diabetes: a longitudinal qualitative study in primary care over 10 years. British Journal of General Practice 2018;68(666):e36 View
  22. Schlesinger M, Grob R, Shaller D, Martino S, Parker A, Finucane M, Cerully J, Rybowski L. Taking Patients’ Narratives about Clinicians from Anecdote to Science. New England Journal of Medicine 2015;373(7):675 View
  23. Hines H, Avila C, Rudakevych T, Curlin F, Yoon J. Physician Perspectives on Long-Term Relationships and Friendships with Patients: A National Assessment. Southern Medical Journal 2017;110(11):679 View
  24. Liu J, Hou S, Evans R, Xia C, Xia W, Ma J. What Do Patients Complain About Online: A Systematic Review and Taxonomy Framework Based on Patient Centeredness. Journal of Medical Internet Research 2019;21(8):e14634 View
  25. Powell J, Atherton H, Williams V, Mazanderani F, Dudhwala F, Woolgar S, Boylan A, Fleming J, Kirkpatrick S, Martin A, van Velthoven M, de Iongh A, Findlay D, Locock L, Ziebland S. Using online patient feedback to improve NHS services: the INQUIRE multimethod study. Health Services and Delivery Research 2019;7(38):1 View
  26. Patel S, Cain R, Neailey K, Hooberman L. Exploring Patients’ Views Toward Giving Web-Based Feedback and Ratings to General Practitioners in England: A Qualitative Descriptive Study. Journal of Medical Internet Research 2016;18(8):e217 View
  27. Hao H. The Development of Online Doctor Reviews in China: An Analysis of the Largest Online Doctor Review Website in China. Journal of Medical Internet Research 2015;17(6):e134 View
  28. Shah A, Yan X, Shah S, Shah S, Mamirkulova G. Exploring the impact of online information signals in leveraging the economic returns of physicians. Journal of Biomedical Informatics 2019;98:103272 View
  29. Wu H, Zhao X, Fritzsche K, Leonhart R, Schaefert R, Sun X, Larisch A. Quality of doctor–patient relationship in patients with high somatic symptom severity in China. Complementary Therapies in Medicine 2015;23(1):23 View
  30. Ryan T, Specht J, Smith S, DelGaudio J. Does the Press Ganey Survey Correlate to Online Health Grades for a Major Academic Otolaryngology Department?. Otolaryngology–Head and Neck Surgery 2016;155(3):411 View
  31. Wang L, Yan L, Guo X, Heim G. Modeling Physicianss Dynamic Behaviors in an Online Healthcare Community: An Empirical Study Using a Vector Autoregression Approach. SSRN Electronic Journal 2017 View
  32. Okike K, Peter-Bibb T, Xie K, Okike O. Association Between Physician Online Rating and Quality of Care. Journal of Medical Internet Research 2016;18(12):e324 View
  33. Hong Y, Liang C, Radcliff T, Wigfall L, Street R. What Do Patients Say About Doctors Online? A Systematic Review of Studies on Patient Online Reviews. Journal of Medical Internet Research 2019;21(4):e12521 View
  34. Huang N, Yan Z, Yin H. Effects of Online–Offline Service Integration on e‐Healthcare Providers: A Quasi‐Natural Experiment. Production and Operations Management 2021;30(8):2359 View
  35. Huang N, Yan Z, Yin H. Effects of Online-Offline Service Integration on e-Healthcare Providers: A Quasi-Natural Experiment. SSRN Electronic Journal 2021 View
  36. Khanna K, Diab M. Physician Ratings: Determinants, Accuracy, and Impact. Journal of Bone and Joint Surgery 2021;103(7):e27 View
  37. Han X, Du J, Zhang T, Han W, Zhu Q. How online ratings and trust influence health consumers’ physician selection intentions: An experimental study. Telematics and Informatics 2021;62:101631 View
  38. Zhou Y, Chen S, Liao Y, Wu Q, Ma Y, Wang D, Wang X, Li M, Wang Y, Wang Y, Liu Y, Liu T, Yang W. General Perception of Doctor–Patient Relationship From Patients During the COVID-19 Pandemic in China: A Cross-Sectional Study. Frontiers in Public Health 2021;9 View
  39. Sourial N, Hacker Teper M, Arsenault-Lapierre G, Mehta K, Kay K, Vedel I. Interprofessional primary care: indispensable for family physicians yet invisible to older patients. Journal of Interprofessional Care 2022;36(6):786 View
  40. Ye C, Cao C, Yang J, Shao X. Explore How Online Healthcare Can Influence Willingness to Seek Offline Care. International Journal of Environmental Research and Public Health 2022;19(13):7925 View
  41. Saifee D, Hudnall M, Raja U. Physician Gender, Patient Risk, and Web-Based Reviews: Longitudinal Study of the Relationship Between Physicians’ Gender and Their Web-Based Reviews. Journal of Medical Internet Research 2022;24(4):e31659 View
  42. Hanauer D, Zheng K, Singer D, Gebremariam A, Davis M. Parental Awareness and Use of Online Physician Rating Sites. Pediatrics 2014;134(4):e966 View
  43. Chen T, Wu C, Chiu M, Hsu J, Liao M, Hsueh Y, Su W. Factors Associated with the Patient/Client Use of Report Cards, Physician Rating Websites, Social Media, and Google for Hospital and Physician Selection: A Nationwide Survey. Healthcare 2022;10(10):1931 View
  44. Gupta R, Alraqiq H. Patient experiences at dental school clinics: A comparative analysis of online reviews. Journal of Dental Education 2022;86(1):77 View
  45. Chen Y, Lee S. User-Generated Physician Ratings and Their Effects on Patients’ Physician Choices: Evidence from Yelp. Journal of Marketing 2024;88(1):77 View
  46. Guetz B, Bidmon S. The Credibility of Physician Rating Websites: A Systematic Literature Review. Health Policy 2023;132:104821 View
  47. Han X, Lin Y, Han W, Liao K, Mei K. Effect of Negative Online Reviews and Physician Responses on Health Consumers’ Choice: Experimental Study. Journal of Medical Internet Research 2024;26:e46713 View

Books/Policy Documents

  1. Singer S, Glassman J, Glaseroff A, Joseph G, Jauregui A, Mulaney B, Kelly S, Thomas S, Vilendrer S, Tietschert M. The Contributions of Health Care Management to Grand Health Care Challenges. View