This paper is in the following e-collection/theme issue:

Letters (85) Participatory Medicine & E-Patients (758) Physician and Health Services Rating by Consumers (126)

Published on in Vol 14, No 3 (2012): May-Jun

Consistently Increasing Numbers of Online Ratings of Healthcare in England

Consistently Increasing Numbers of Online Ratings of Healthcare in England

Consistently Increasing Numbers of Online Ratings of Healthcare in England

Authors of this article:

Felix Greaves1 ;   Christopher Millett1
Article Authors Cited by (41) Tweetations (11) Metrics

Journals

  1. van de Belt T, Engelen L, Verhoef L, van der Weide M, Schoonhoven L, Kool R. Using Patient Experiences on Dutch Social Media to Supervise Health Care Services: Exploratory Study. Journal of Medical Internet Research 2015;17(1):e7 View
  2. Emmert M, Adelhardt T, Sander U, Wambach V, Lindenthal J. A cross-sectional study assessing the association between online ratings and structural and quality of care measures: results from two German physician rating websites. BMC Health Services Research 2015;15(1) View
  3. Greaves F, Pape U, Lee H, Smith D, Darzi A, Majeed A, Millett C. Patients’ Ratings of Family Physician Practices on the Internet: Usage and Associations With Conventional Measures of Quality in the English National Health Service. Journal of Medical Internet Research 2012;14(5):e146 View
  4. Smith M, Bednarz L, Nordby P, Fink J, Greenlee R, Bolt D, Magnan E. Increasing Consumer Engagement by Tailoring a Public Reporting Website on the Quality of Diabetes Care: A Qualitative Study. Journal of Medical Internet Research 2016;18(12):e332 View
  5. Powell J, Boylan A, Greaves F. Harnessing patient feedback data: A challenge for policy and service improvement. DIGITAL HEALTH 2015;1:205520761561791 View
  6. Xie B, Wang M, Feldman R, Zhou L. Internet Use Frequency and Patient-Centered Care: Measuring Patient Preferences for Participation Using the Health Information Wants Questionnaire. Journal of Medical Internet Research 2013;15(7):e132 View
  7. Nguyen T, Larsen M, O’Dea B, Phung D, Venkatesh S, Christensen H. Estimation of the prevalence of adverse drug reactions from social media. International Journal of Medical Informatics 2017;102:130 View
  8. Bidmon S, Elshiewy O, Terlutter R, Boztug Y. What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data. Journal of Medical Internet Research 2020;22(2):e13830 View
  9. Turk A, Fleming J, Powell J, Atherton H. Exploring UK doctors’ attitudes towards online patient feedback: Thematic analysis of survey data. DIGITAL HEALTH 2020;6:205520762090814 View
  10. Atherton H, Fleming J, Williams V, Powell J. Online patient feedback: a cross-sectional survey of the attitudes and experiences of United Kingdom health care professionals. Journal of Health Services Research & Policy 2019;24(4):235 View
  11. Ponsignon F, Smart A, Williams M, Hall J. Healthcare experience quality: an empirical exploration using content analysis techniques. Journal of Service Management 2015;26(3):460 View
  12. Lewis P, Kobayashi E, Gupta S. An Online Review of Plastic Surgeons in Southern California. Annals of Plastic Surgery 2015;74(Supplement 1):S66 View
  13. Patel S, Cain R, Neailey K, Hooberman L. General Practitioners’ Concerns About Online Patient Feedback: Findings From a Descriptive Exploratory Qualitative Study in England. Journal of Medical Internet Research 2015;17(12):e276 View
  14. Emmert M, Meszmer N, Schlesinger M. A cross-sectional study assessing the association between online ratings and clinical quality of care measures for US hospitals: results from an observational study. BMC Health Services Research 2018;18(1) View
  15. Patel S, Cain R, Neailey K, Hooberman L. Exploring Patients’ Views Toward Giving Web-Based Feedback and Ratings to General Practitioners in England: A Qualitative Descriptive Study. Journal of Medical Internet Research 2016;18(8):e217 View
  16. Verhoef L, Van de Belt T, Engelen L, Schoonhoven L, Kool R. Social Media and Rating Sites as Tools to Understanding Quality of Care: A Scoping Review. Journal of Medical Internet Research 2014;16(2):e56 View
  17. Greaves F, Millett C, Nuki P. England’s Experience Incorporating “Anecdotal” Reports From Consumers into Their National Reporting System. Medical Care Research and Review 2014;71(5_suppl):65S View
  18. Patel D, Jermacane D. Social media in travel medicine: A review. Travel Medicine and Infectious Disease 2015;13(2):135 View
  19. Skrypczak A, Tressel W, Ghayour S, Khosravi R, Ramsay D. Negative online reviews of orthodontists: Content analysis of complaints posted by dissatisfied patients. American Journal of Orthodontics and Dentofacial Orthopedics 2020;158(2):237 View
  20. Tang C, Zhou L, Plasek J, Rozenblum R, Bates D. Comment Topic Evolution on a Cancer Institution’s Facebook Page. Applied Clinical Informatics 2017;08(03):854 View
  21. Bidmon S, Terlutter R, Röttl J. What Explains Usage of Mobile Physician-Rating Apps? Results From a Web-Based Questionnaire. Journal of Medical Internet Research 2014;16(6):e148 View
  22. Yaraghi N, Wang W, Gao G, Agarwal R. How Online Quality Ratings Influence Patients’ Choice of Medical Providers: Controlled Experimental Survey Study. Journal of Medical Internet Research 2018;20(3):e99 View
  23. Deng Z, Hong Z, Zhang W, Evans R, Chen Y. The Effect of Online Effort and Reputation of Physicians on Patients’ Choice: 3-Wave Data Analysis of China’s Good Doctor Website. Journal of Medical Internet Research 2019;21(3):e10170 View
  24. Emmert M, Meszmer N, Sander U. Do Health Care Providers Use Online Patient Ratings to Improve the Quality of Care? Results From an Online-Based Cross-Sectional Study. Journal of Medical Internet Research 2016;18(9):e254 View
  25. Greaves F, Ramirez-Cano D, Millett C, Darzi A, Donaldson L. Use of Sentiment Analysis for Capturing Patient Experience From Free-Text Comments Posted Online. Journal of Medical Internet Research 2013;15(11):e239 View
  26. Emmert M, Sauter L, Jablonski L, Sander U, Taheri-Zadeh F. Do Physicians Respond to Web-Based Patient Ratings? An Analysis of Physicians’ Responses to More Than One Million Web-Based Ratings Over a Six-Year Period. Journal of Medical Internet Research 2017;19(7):e275 View
  27. Powell J, Atherton H, Williams V, Mazanderani F, Dudhwala F, Woolgar S, Boylan A, Fleming J, Kirkpatrick S, Martin A, van Velthoven M, de Iongh A, Findlay D, Locock L, Ziebland S. Using online patient feedback to improve NHS services: the INQUIRE multimethod study. Health Services and Delivery Research 2019;7(38):1 View
  28. Liu J, Matelski J, Bell C. Scope, Breadth, and Differences in Online Physician Ratings Related to Geography, Specialty, and Year: Observational Retrospective Study. Journal of Medical Internet Research 2018;20(3):e76 View
  29. Mazanderani F, Kirkpatrick S, Ziebland S, Locock L, Powell J. Caring for care: Online feedback in the context of public healthcare services. Social Science & Medicine 2021;285:114280 View
  30. Stanbouly D, Baron M, Pierre R, Khan O, Fahmy R, Caraballo B, Choi J, Arce K, Tannyhill R. What explains very poor Yelp reviews of oral and maxillofacial surgeons in private practice?. Oral Surgery, Oral Medicine, Oral Pathology and Oral Radiology 2023;135(6):746 View
  31. Nguyen H, Le H. Predicting Community Health Through Heterogeneous Social Networks. SN Computer Science 2023;4(3) View
  32. Kumar P. Managing service flexibility in healthcare for improved customer experience: a data-driven approach. Journal of Strategic Marketing 2022:1 View
  33. Li G, Han C, Liu P. Does Internet Use Affect Medical Decisions among Older Adults in China? Evidence from CHARLS. Healthcare 2021;10(1):60 View
  34. Fylan B, Munro J, O'Hara J, Khatoon B, Lawton R. Developing a research community within an online healthcare feedback platform. Health Expectations 2023;26(2):705 View
  35. Gui L, He Y. Understanding patient reviews with minimum supervision. Artificial Intelligence in Medicine 2021;120:102160 View
  36. Rana M, Nawaz A, Ali T, Mustafa G. Enhancing healthcare services recommendation through sentiment analysis. Acta Universitatis Sapientiae, Informatica 2023;15(2):330 View
  37. Greaves F, Ramirez-Cano D, Millett C, Darzi A, Donaldson L. Harnessing the cloud of patient experience: using social media to detect poor quality healthcare. BMJ Quality & Safety 2013;22(3):251 View
  38. Rozenblum R, Bates D. Patient-centred healthcare, social media and the internet: the perfect storm?. BMJ Quality & Safety 2013;22(3):183 View

Books/Policy Documents

  1. Tang M, Liu Y, Li Z, Liu Y. Intelligent Computing and Internet of Things. View
  2. Bacco L, Cimino A, Paulon L, Merone M, Dell’Orletta F. Proceedings of the Seventh Italian Conference on Computational Linguistics CLiC-it 2020. View