This paper is in the following e-collection/theme issue:

Physician and Health Services Rating by Consumers (126) Participatory Medicine & E-Patients (758)

Published on in Vol 14, No 1 (2012): Jan-Feb

A Changing Landscape of Physician Quality Reporting: Analysis of Patients’ Online Ratings of Their Physicians Over a 5-Year Period

A Changing Landscape of Physician Quality Reporting: Analysis of Patients’ Online Ratings of Their Physicians Over a 5-Year Period

A Changing Landscape of Physician Quality Reporting: Analysis of Patients’ Online Ratings of Their Physicians Over a 5-Year Period

Authors of this article:

Guodong Gordon Gao1 Author Orcid Image ;   Jeffrey S McCullough2 ;   Ritu Agarwal1 ;   Ashish K Jha3
Article Authors Cited by (279) Tweetations (35) Metrics

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  142. Mueller M, Glassett T, Burke S, Nichter L. Protecting a Plastic Surgeonʼs Reputation. Plastic and Reconstructive Surgery 2013;131(4):670e View
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  144. King D, Zaman S, Zaman S, Kahlon G, Naik A, Jessel A, Nanavati N, Shah A, Cox B, Darzi A. Identifying Quality Indicators Used by Patients to Choose Secondary Health Care Providers: A Mixed Methods Approach. JMIR mHealth and uHealth 2015;3(2):e65 View
  145. Quigley B, Sova C, Brenner D, Keefer L, Sitrin M, Radziwon C, Krasner S, Lackner J. (Can’t Get No) Patient Satisfaction. Journal of Clinical Gastroenterology 2018;52(7):614 View
  146. Houman J, Weinberger J, Caron A, Hannemann A, Zaliznyak M, Patel D, Moradzadeh A, Daskivich T. Association of Social Media Presence with Online Physician Ratings and Surgical Volume Among California Urologists: Observational Study. Journal of Medical Internet Research 2019;21(8):e10195 View
  147. Yu J, Jena A, Mandic P, Golberstein E. Factors Associated with Psychiatrist Opt-out from US Medicare: an Observational Study. Journal of General Internal Medicine 2019;34(11):2460 View
  148. Skrypczak A, Tressel W, Ghayour S, Khosravi R, Ramsay D. Negative online reviews of orthodontists: Content analysis of complaints posted by dissatisfied patients. American Journal of Orthodontics and Dentofacial Orthopedics 2020;158(2):237 View
  149. Lu S, Rui H. Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida. Management Science 2018;64(6):2557 View
  150. Meszmer N, Jaegers L, Schöffski O, Emmert M. Spiegeln Onlinebewertungen Strukturunterschiede in der Versorgung wider? Eine Analyse am Beispiel von Arztbewertungsportalen. Zeitschrift für Evidenz, Fortbildung und Qualität im Gesundheitswesen 2018;131-132:73 View
  151. Li S, Lee-Won R, McKnight J. Effects of Online Physician Reviews and Physician Gender on Perceptions of Physician Skills and Primary Care Physician (PCP) Selection. Health Communication 2019;34(11):1250 View
  152. Yu J, Samuel L, Yalçin S, Sultan A, Kamath A. Patient-Recorded Physician Ratings: What Can We Learn From 11,527 Online Reviews of Orthopedic Surgeons?. The Journal of Arthroplasty 2020;35(6):S364 View
  153. Greaves F, Pape U, Lee H, Smith D, Darzi A, Majeed A, Millett C. Patients’ Ratings of Family Physician Practices on the Internet: Usage and Associations With Conventional Measures of Quality in the English National Health Service. Journal of Medical Internet Research 2012;14(5):e146 View
  154. Xie B, Wang M, Feldman R, Zhou L. Internet Use Frequency and Patient-Centered Care: Measuring Patient Preferences for Participation Using the Health Information Wants Questionnaire. Journal of Medical Internet Research 2013;15(7):e132 View
  155. Agarwal R, Dugas M, Gao G, Kannan P. Emerging technologies and analytics for a new era of value-centered marketing in healthcare. Journal of the Academy of Marketing Science 2020;48(1):9 View
  156. Vijayasarathi A, Loehfelm T, Duszak R, Hawkins C. JOURNAL CLUB: Radiologists' Online Identities: What Patients Find When They Search Radiologists by Name. American Journal of Roentgenology 2016;207(5):952 View
  157. Mejia J, Mankad S, Gopal A. A for Effort? Using the Crowd to Identify Moral Hazard in New York City Restaurant Hygiene Inspections. Information Systems Research 2019;30(4):1363 View
  158. Calixto N, Chiao W, Durr M, Jiang N. Factors Impacting Online Ratings for Otolaryngologists. Annals of Otology, Rhinology & Laryngology 2018;127(8):521 View
  159. Aydin M, Gokcen H. Factors considered by patients in provider selection for elective specialty surgery: A questionnaire-based survey. International Journal of Surgery 2019;69:43 View
  160. Hao H, Zhang K. The Voice of Chinese Health Consumers: A Text Mining Approach to Web-Based Physician Reviews. Journal of Medical Internet Research 2016;18(5):e108 View
  161. Emmert M, Sander U, Pisch F. Eight Questions About Physician-Rating Websites: A Systematic Review. Journal of Medical Internet Research 2013;15(2):e24 View
  162. Li Y, Ma X, Song J, Yang Y, Ju X. Exploring the Effects of Online Rating and the Activeness of Physicians on the Number of Patients in an Online Health Community. Telemedicine and e-Health 2019;25(11):1090 View
  163. Jack R, Burn M, McCulloch P, Liberman S, Varner K, Harris J. Does experience matter? A meta-analysis of physician rating websites of Orthopaedic Surgeons. MUSCULOSKELETAL SURGERY 2018;102(1):63 View
  164. Jones R, Young K, Munro J, Miller H, Brelsford S, Aronsson J, Goodman B, Peters J. Including the online feedback site, Patient Opinion, in the nursing curriculum: Exploratory study. Nurse Education Today 2017;57:40 View
  165. Shukla A, Wang W, Gao G, Agarwal R. Catch Me If You Can — Detecting Fraudulent Online Reviews of Doctors Using Deep Learning. SSRN Electronic Journal 2019 View
  166. Kim C, Gupta R, Shah A, Madill E, Prabhu A, Agarwal N. Digital Footprint of Neurological Surgeons. World Neurosurgery 2018;113:e172 View
  167. Vu A, Espinoza G, Perry J, Chundury R. Online Ratings of ASOPRS Surgeons: What Do Your Patients Really Think of You?. Ophthalmic Plastic & Reconstructive Surgery 2017;33(6):466 View
  168. Emmert M, Meszmer N, Sander U. Do Health Care Providers Use Online Patient Ratings to Improve the Quality of Care? Results From an Online-Based Cross-Sectional Study. Journal of Medical Internet Research 2016;18(9):e254 View
  169. Trager M, Ensslin C, Fan W, Samie F. Factors impacting patient ratings of Mohs micrographic surgeons: Lessons gleaned from analysis of 17,527 online reviews. Journal of the American Academy of Dermatology 2020;83(6):1825 View
  170. Gong Y, Wang H, Xia Q, Zheng L, Shi Y. Factors that determine a Patient's willingness to physician selection in online healthcare communities: A trust theory perspective. Technology in Society 2021;64:101510 View
  171. Yan Q, Jensen K, Thomas R, Field A, Jiang Z, Goei C, Davies M. Digital Footprint of Academic Vascular Surgeons in the Southern United States on Physician Rating Websites: Cross-sectional Evaluation Study. JMIR Cardio 2021;5(1):e22975 View
  172. Meng F, Zhang X, Liu L, Ren C. Converting readers to patients? From free to paid knowledge-sharing in online health communities. Information Processing & Management 2021;58(3):102490 View
  173. Heimdal T, Gardner S, Dhanani U, Harris J, Liberman S, McCulloch P. Factors Affecting Orthopedic Sports Medicine Surgeons' Online Reputation. Orthopedics 2021;44(2) View
  174. Lu S, Rui H. Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida. SSRN Electronic Journal 2014 View
  175. Meszmer N. Eine Trendanalyse von über 190 000 Onlinebewertungen von Orthopäden über die letzten 11 Jahre. Gesundheitsökonomie & Qualitätsmanagement 2021;26(03):141 View
  176. Zhao H, Luu M, Spiegel B, Daskivich T. Correlation of Online Physician Rating Subscores and Association With Overall Satisfaction: Observational Study of 212,933 Providers. Journal of Medical Internet Research 2020;22(10):e11258 View
  177. Allen R, Agarwal S, Trolice M. Cross-sectional analysis of online patient reviews of infertility care providers. F&S Reports 2020;1(3):282 View
  178. Mulgund P, Sharman R, Anand P, Shekhar S, Karadi P. Data Quality Issues With Physician-Rating Websites: Systematic Review. Journal of Medical Internet Research 2020;22(9):e15916 View
  179. Arendt F, Forrai M, Findl O. Dealing with negative reviews on physician-rating websites: An experimental test of how physicians can prevent reputational damage via effective response strategies. Social Science & Medicine 2020;266:113422 View
  180. Chua J, Nguyen E, Risbud A, Soltanzadeh‐Zarandi S, Lee A, Jamshidi S, Bayginejad S, Abouzari M. Online Ratings and Perceptions of Pediatric Otolaryngologists. The Laryngoscope 2021;131(10):2356 View
  181. Snider K. Establishing a Professionalism Score in an Osteopathic Manipulative Medicine Curriculum. Journal of Osteopathic Medicine 2016;116(2):106 View
  182. Shintani Smith S, Cheng B, Kern R, Cameron K, Micco A. Publicly Reported Patient Satisfaction Scores in Academic Otolaryngology Departments. The Laryngoscope 2021;131(10):2204 View
  183. Khanna K, Diab M. Physician Ratings: Determinants, Accuracy, and Impact. Journal of Bone and Joint Surgery 2021;103(7):e27 View
  184. MacIntyre M, Appel J. Physician, Protect Thyself. Journal of Nervous & Mental Disease 2021;209(4):270 View
  185. Basa K, Jabbour N, Rohlfing M, Schmoker S, Lawlor C, Levi J, Sobin L, Tracy J, Tracy L. Online Reputations: Comparing Hospital- and Patient-Generated Ratings in Academic Otolaryngology. Annals of Otology, Rhinology & Laryngology 2021;130(12):1317 View
  186. Langerhuizen D, Brown L, Doornberg J, Ring D, Kerkhoffs G, Janssen S. Analysis of Online Reviews of Orthopaedic Surgeons and Orthopaedic Practices Using Natural Language Processing. Journal of the American Academy of Orthopaedic Surgeons 2021;29(8):337 View
  187. Wang J, Heitmiller K, Boen M, Saedi N. Fake Online Physician Reviews in Aesthetic Dermatology: Bioethical and Professional Obligations. Dermatologic Surgery 2021;47(5):748 View
  188. Qiao W, Yan Z, Wang X. Join or not: The impact of physicians’ group joining behavior on their online demand and reputation in online health communities. Information Processing & Management 2021;58(5):102634 View
  189. Chiruvella V, Guddati A. Cyberspace and Libel: A Dangerous Balance for Physicians. Interactive Journal of Medical Research 2021;10(2):e22271 View
  190. Imbergamo C, Brzezinski A, Patankar A, Weintraub M, Mazzaferro N, Kayiaros S. Negative Online Ratings of Joint Replacement Surgeons: An Analysis of 6,402 Reviews. Arthroplasty Today 2021;9:106 View
  191. Loo J, Greaves G, Lewis P. Exploring patients’ pharmacy stories: an analysis of online feedback. International Journal of Clinical Pharmacy 2021;43(6):1584 View
  192. Sama A, Matichak D, Schiller N, Li D, Donnally C, Damodar D, Cole B. The impact of social media presence, age, and patient reported wait times on physician review websites for sports medicine surgeons. Journal of Clinical Orthopaedics and Trauma 2021;21:101502 View
  193. Mulgund P, Sharman R, Rifkin D, Marrazzo S. Design, Development, and Evaluation of a Telemedicine Platform for Patients With Sleep Apnea (Ognomy): Design Science Research Approach. JMIR Formative Research 2021;5(7):e26059 View
  194. Emmert M, McLennan S. One Decade of Online Patient Feedback: Longitudinal Analysis of Data From a German Physician Rating Website. Journal of Medical Internet Research 2021;23(7):e24229 View
  195. Mazanderani F, Kirkpatrick S, Ziebland S, Locock L, Powell J. Caring for care: Online feedback in the context of public healthcare services. Social Science & Medicine 2021;285:114280 View
  196. Hsu Y, Duan R, Chiu Y, Wang J. Understanding the Inequality of Web Traffic and Engagement in Online Healthcare Communities. Frontiers in Public Health 2022;10 View
  197. Saifee D, Hudnall M, Raja U. Physician Gender, Patient Risk, and Web-Based Reviews: Longitudinal Study of the Relationship Between Physicians’ Gender and Their Web-Based Reviews. Journal of Medical Internet Research 2022;24(4):e31659 View
  198. Valera P, Carmona D, Malarkey S, Sinangil N, Owens M, Lefebre A. Exploring Online Health Reviews to Monitor COVID-19 Public Health Responses in Alabama State Department of Corrections: Case Example. JMIR Formative Research 2021;5(11):e32591 View
  199. Bjertnaes O, Iversen H, Skyrud K, Danielsen K. The value of Facebook in nation-wide hospital quality assessment: a national mixed-methods study in Norway. BMJ Quality & Safety 2020;29(3):217 View
  200. Wang J, Liu H, Cui X, Ye J, Chen H. Impact of a physician's prosocial behavior on the patient's choice: an empirical investigation in online health community. Information Technology & People 2023;36(4):1703 View
  201. Gui L, He Y. Understanding patient reviews with minimum supervision. Artificial Intelligence in Medicine 2021;120:102160 View
  202. Chandrasekaran R, Bapat P, Jeripity Venkata P, Moustakas E. Do Patients Assess Physicians Differently in Video Visits as Compared with In-Person Visits? Insights from Text-Mining Online Physician Reviews. Telemedicine and e-Health 2023;29(10):1557 View
  203. Romere C, Shah R. Discordance in online commercial ratings of orthopaedic surgeons: a retrospective review of online rating scores. Current Orthopaedic Practice 2023;34(1):53 View
  204. Adams E, Louters M, Kocsuta V, Ganesh M, Jang A, Ansbro B, Thavaseelan S, Kielb S. Gender Disparities and Differences Among Urologists Included in Top Doctor Lists. Urology 2023;173:215 View
  205. Nemzer L, Neymotin F. Concierge care and patient reviews. Health Economics 2020;29(8):913 View
  206. Hanna G, Luis J, Para A, Ezzat B, Batko B, Edobor-Osula F. Factors that influence patients’ recommendations of orthopaedic surgeons: a cross-sectional study of a popular online rating website. Current Orthopaedic Practice 2021;32(5):419 View
  207. Trager M, Queen D, Fan W, Samie F. Patient Satisfaction of General Dermatologists: A Quantitative and Qualitative Analysis of 38,008 Online Reviews by Gender and Years of Experience. JID Innovations 2022;2(2):100089 View
  208. Gupta R, Alraqiq H. Patient experiences at dental school clinics: A comparative analysis of online reviews. Journal of Dental Education 2022;86(1):77 View
  209. Hoang V, Parekh A, Sagers K, Call T, Howard S, Hoffman J, Lee D. Patient Utilization of Online Information and its Influence on Orthopedic Surgeon Selection: Cross-sectional Survey of Patient Beliefs and Behaviors. JMIR Formative Research 2022;6(1):e22586 View
  210. Mueller M, Chen C, Geynisman-Tan J, Bretschneider C, Collins S, Lewicky-Gaupp C, Brown O, Kenton K. Sex Differences in Commercial Patient Reviews of Women and Men Urogynecologic Surgeons. Female Pelvic Medicine & Reconstructive Surgery 2022;28(3):173 View
  211. Gladines D, Bonnet P, Durocher A. E-réputation : étude descriptive auprès de 240 médecins généralistes de région sud. Santé Publique 2021;Vol. 33(3):379 View
  212. Tang J, Arvind V, White C, Dominy C, Kim J, Cho S. What are patients saying about you online? A sentiment analysis of online written reviews on Scoliosis Research Society surgeons. Spine Deformity 2022;10(2):301 View
  213. Spiro G, Sommerfeld C, Fung K, Quimby A, Pulkki K, Fortin M, Nguyen L. Poor Online Patient Ratings of Otolaryngologists in the United States: What are Patients Saying?. Ear, Nose & Throat Journal 2023:014556132211501 View
  214. Zhou Y, Zhu L, Wu C, Huang S, Wang Q. Do the rich grow richer? An empirical analysis of the Matthew effect in an online healthcare community. Electronic Commerce Research and Applications 2022;52:101125 View
  215. Alosaimi M, Alhamyani A, Aljuaid A, Aljuaid A, Althobaiti L, Alosaimi F, Abdelrahman T. Analyzing Factors Influencing Patient Selection of a Surgeon for Elective Surgery in Saudi Arabia: A Questionnaire-Based Survey. Cureus 2022 View
  216. Tang J, Arvind V, White C, Dominy C, Cho S, Kim J. How are Patients Describing You Online? A Natural Language Processing Driven Sentiment Analysis of Online Reviews on CSRS Surgeons. Clinical Spine Surgery: A Spine Publication 2023;36(2):E107 View
  217. Chen T, Wu C, Chiu M, Hsu J, Liao M, Hsueh Y, Su W. Factors Associated with the Patient/Client Use of Report Cards, Physician Rating Websites, Social Media, and Google for Hospital and Physician Selection: A Nationwide Survey. Healthcare 2022;10(10):1931 View
  218. Shah A, Muhammad W, Lee K, Naqvi R. Examining Different Factors in Web-Based Patients’ Decision-Making Process: Systematic Review on Digital Platforms for Clinical Decision Support System. International Journal of Environmental Research and Public Health 2021;18(21):11226 View
  219. Gupta A, Gupta R, White M, Reddy V, Chang Y, Agarwal P, Alan N, Agarwal N. Patient satisfaction reviews for 967 spine neurosurgeons on Healthgrades. Journal of Neurosurgery: Spine 2022;36(5):869 View
  220. Watson R, Plangger K, Pitt L, Tiwana A. A Theory of Information Compression: When Judgments Are Costly. Information Systems Research 2023;34(3):1089 View
  221. Nettelhorst S, Chin E, Krome L, Reynolds D. How Did It Go? A Comparison of Experience and Outcome-Focused Online Reviews on Treatment Expectations. Journal of Consumer Health on the Internet 2022;26(1):23 View
  222. Jo J, Cheng C, Ying S, Chelnis J, Teus M. Physician Review Websites: Understanding Patient Satisfaction with Ophthalmologists Using Natural Language Processing. Journal of Ophthalmology 2023;2023:1 View
  223. Patel M, Williams M, Thompson M, Desai P. What Affects an Orthopaedic Surgeon's Online Rating? A Large-Scale, Retrospective Analysis. JAAOS: Global Research and Reviews 2022;6(3) View
  224. Hanauer D, Zheng K, Singer D, Gebremariam A, Davis M. Parental Awareness and Use of Online Physician Rating Sites. Pediatrics 2014;134(4):e966 View
  225. Stanbouly D, Baron M, Pierre R, Khan O, Fahmy R, Caraballo B, Choi J, Arce K, Tannyhill R. What explains very poor Yelp reviews of oral and maxillofacial surgeons in private practice?. Oral Surgery, Oral Medicine, Oral Pathology and Oral Radiology 2023;135(6):746 View
  226. Mao Y, Li Y, McGarry B, Wang J, Temkin‐Greener H. Are online reviews of assisted living communities associated with patient‐centered outcomes?. Journal of the American Geriatrics Society 2023;71(5):1505 View
  227. Hyman D, Liu J, Black B. Should patients use online reviews to pick their doctors and hospitals?. Journal of Empirical Legal Studies 2022;19(4):897 View
  228. Qubain L, Richman E, Eaton V, Brinkman J, Goulding K, Agarwal M. Analysis of Negative Reviews of Orthopedic Oncology Surgeons: An Investigation of Reviews from Healthgrades, Vitals, and Google. Sarcoma 2022;2022:1 View
  229. Pollock J, Arthur J, Smith J, Mujahed T, Brinkman J, Moore M, Chhabra A. The Majority of Complaints About Orthopedic Sports Surgeons on Yelp Are Nonclinical. Arthroscopy, Sports Medicine, and Rehabilitation 2021;3(5):e1465 View
  230. Mainard N, Le Van T, Saghbini E, Madkouri R, Grelat M, Chapon R. La e-réputation des chirurgiens du rachis français : quels sont les facteurs les plus fréquemment associés aux avis en ligne ?. Revue de Chirurgie Orthopédique et Traumatologique 2023;109(6):826 View
  231. von Peter S, Krispin H, Kato Glück R, Ziegenhagen J, Göppert L, Jänchen P, Schmid C, Neumann A, Baum F, Soltmann B, Heinze M, Schwarz J, Beeker T, Ignatyev Y. Needs and Experiences in Psychiatric Treatment (NEPT)- Piloting a Collaboratively Generated, Initial Research Tool to Evaluate Cross-Sectoral Mental Health Services. Frontiers in Psychiatry 2022;13 View
  232. Schneider B, Ehsanian R, Kennedy D, Schmidt A, Huynh L, Maher D. The effect of patient satisfaction scores on physician clinical decision making: A possible factor driving utilization of opioid prescriptions, magnetic resonance imaging, and interventional spine procedures. Interventional Pain Medicine 2022;1(1):100012 View
  233. Pando A, Delprete C, Su J, Edobor-Osula F. Analysis of physician characteristics and factors influencing the online recommendation of pediatric orthopaedic surgeons: a cross-sectional study. Current Orthopaedic Practice 2022;33(6):600 View
  234. Li G, Han C, Liu P. Does Internet Use Affect Medical Decisions among Older Adults in China? Evidence from CHARLS. Healthcare 2021;10(1):60 View
  235. Almorox E, Stokes J, Morciano M. Has COVID-19 changed carer's views of health and care integration in care homes? A sentiment difference-in-difference analysis of on-line service reviews. Health Policy 2022;126(11):1117 View
  236. Yin Q, Fan H, Wang Y, Guo C, Cui X. Exploring the Peer Effect of Physicians’ and Patients’ Participation Behavior: Evidence from Online Health Communities. International Journal of Environmental Research and Public Health 2022;19(5):2780 View
  237. Kapoor N, Haj-Mirzaian A, Yan H, Wickner P, Giess C, Eappen S, Khorasani R. Patient Experience Scores for Radiologists: Comparison With Nonradiologist Physicians and Changes After Public Posting in an Institutional Online Provider Directory. American Journal of Roentgenology 2022;219(2):338 View
  238. Fan W, Zhou Q, Qiu L, Kumar S. Should Doctors Open Online Consultation Services? An Empirical Investigation of Their Impact on Offline Appointments. Information Systems Research 2023;34(2):629 View
  239. Morena N, Zelt N, Nguyen D, Dionne E, Rentschler C, Greyson D, Meguerditchian A. The Use of Web-Based Patient Reviews to Assess Medical Oncologists’ Competency: Mixed Methods Sequential Explanatory Study. JMIR Formative Research 2023;7:e39857 View
  240. Wangler J, Jansky M. Nutzungsvoraussetzungen und Einfluss von Arztbewertungsportalen – Befunde einer Befragungsstudie. Prävention und Gesundheitsförderung 2023 View
  241. Kim J, Francisco R, Wang J, Liu J, Stephenson N, Khalil C, Kim D, Nguyen A, Youn G, Sun Y, Wu A. Influence of Age, Sex, and Wait Times on Public Online Ratings of Glaucoma Physicians in the United States. Journal of Glaucoma 2023;32(7):609 View
  242. Noel M, Kuttner N, Lebaron Z, Richman E, Tummala S, Brinkman J, Chhabra A. What Makes a 5-Star Orthopaedic Sports Medicine Surgeon? An Analysis of Positive Online Patient Reviews. Orthopaedic Journal of Sports Medicine 2023;11(7) View
  243. Mainard N, Pelletier Y, Baland O, Huneidi M, Le Petit L, Laine G, Finoco M, Chatelain L, Chapon R. Chirurgie du rachis : enquête sur la réputation en ligne du chirurgien auprès de 230 patients. Revue de Chirurgie Orthopédique et Traumatologique 2023;109(6):831 View
  244. Cheng C, Owusu T, Shekane P, Patel A. Sentiment analysis of pain physician reviews on Healthgrades: a physician review website. Regional Anesthesia & Pain Medicine 2023:rapm-2023-104650 View
  245. Yang A, Liu C, Talaei-Khoei A, Peng G. Valuing Your Patient's Opinion. Journal of Global Information Management 2023;31(1):1 View
  246. Dong W, Liu Y, Zhu Z, Cao X. The Impact of Ambivalent Attitudes on the Helpfulness of Web-Based Reviews: Secondary Analysis of Data From a Large Physician Review Website. Journal of Medical Internet Research 2023;25:e38306 View
  247. Vasan V, Cheng C, Lerner D, Vujovic D, van Gerwen M, Iloreta A. A natural language processing approach to uncover patterns among online ratings of otolaryngologists. The Journal of Laryngology & Otology 2023;137(12):1384 View
  248. Gibstein A, Yang A, Thorne C, Bradley J, Tanna N. Online Reviews in a Major City. Annals of Plastic Surgery 2021;87(1s):S31 View
  249. Yu H, Chiu Y, Wang J, Yu J, Hsu Y. Electronic consultation accessibility influence on patient assessments: A case–control study with user-generated tags of physician expertise. DIGITAL HEALTH 2023;9 View
  250. Pollock J, Mujahed T, Smith J, Arthur J, Brinkman J, Atkinson C, Pollock N, Renfree K. What Patients Say About Their Orthopaedic Hand and Wrist Surgeons: A Qualitative Analysis of Negative Reviews on Yelp. Journal of Wrist Surgery 2024;13(03):202 View
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Books/Policy Documents

  1. Milenković M, Milenković D, Jeremić V. Innovative Management and Firm Performance. View
  2. Simon F, Menvielle L, Salvadore M, Meurgey F. The Digitization of Healthcare. View
  3. Bäumer F, Kersting J, Kuršelis V, Geierhos M. Information and Software Technologies. View
  4. Geierhos M, Bäumer F, Schulze S, Klotz C. Modeling and Using Context. View
  5. Bidmon S. Advances in Advertising Research X. View
  6. Shah A, Yan X, Shah S, Khan S. Smart Health. View
  7. Gendreau J, Ho A, Pendharkar A, Sussman E, Desai A. Quality Spine Care. View
  8. Haug M, Gewald H. Exploring Digital Ecosystems. View
  9. Bäumer F, Grote N, Kersting J, Geierhos M. Information and Software Technologies. View
  10. Kersting J, Geierhos M. Natural Language Processing in Artificial Intelligence—NLPinAI 2020. View
  11. Bacco L, Cimino A, Paulon L, Merone M, Dell’Orletta F. Proceedings of the Seventh Italian Conference on Computational Linguistics CLiC-it 2020. View