TY  - JOUR
AU  - Detz, Alissa
AU  - López, Andrea
AU  - Sarkar, Urmimala
PY  - 2013
DA  - 2013/07/02
TI  - Long-Term Doctor-Patient Relationships: Patient Perspective From Online Reviews
JO  - J Med Internet Res
SP  - e131
VL  - 15
IS  - 7
KW  - social media
KW  - qualitative
KW  - primary care
AB  - Background: Continuity of patient care is one of the cornerstones of primary care. Objective: To examine publicly available, Internet-based reviews of adult primary care physicians, specifically written by patients who report long-term relationships with their physicians. Methods: This substudy was nested within a larger qualitative content analysis of online physician ratings. We focused on reviews reflecting an established patient-physician relationship, that is, those seeing their physicians for at least 1 year. Results: Of the 712 Internet reviews of primary care physicians, 93 reviews (13.1%) were from patients that self-identified as having a long-term relationship with their physician, 11 reviews (1.5%) commented on a first-time visit to a physician, and the remainder of reviews (85.4%) did not specify the amount of time with their physician. Analysis revealed six overarching domains: (1) personality traits or descriptors of the physician, (2) technical competence, (3) communication, (4) access to physician, (5) office staff/environment, and (6) coordination of care. Conclusions: Our analysis shows that patients who have been with their physician for at least 1 year write positive reviews on public websites and focus on physician attributes. 
SN  - 14388871
UR  - http://www.jmir.org/2013/7/e131/
UR  - https://doi.org/10.2196/jmir.2552
UR  - http://www.ncbi.nlm.nih.gov/pubmed/23819959
DO  - 10.2196/jmir.2552
ID  - info:doi/10.2196/jmir.2552
ER  -