%0 Journal Article
%@ 14388871
%I JMIR Publications Inc.
%V 15
%N 7
%P e131
%T Long-Term Doctor-Patient Relationships: Patient Perspective From Online Reviews
%A Detz,Alissa
%A López,Andrea
%A Sarkar,Urmimala
%+ Center for Vulnerable Populations, Division of General Internal Medicine, University of California, San Francisco, 1001 Potrero Ave, Bldg 10, FL 3, Ward 13, San Francisco, CA, 94110, United States, 1 415 206 6962, usarkar@medsfgh.ucsf.edu
%K social media
%K qualitative
%K primary care
%D 2013
%7 02.07.2013
%9 Original Paper
%J J Med Internet Res
%G English
%X Background: Continuity of patient care is one of the cornerstones of primary care. Objective: To examine publicly available, Internet-based reviews of adult primary care physicians, specifically written by patients who report long-term relationships with their physicians. Methods: This substudy was nested within a larger qualitative content analysis of online physician ratings. We focused on reviews reflecting an established patient-physician relationship, that is, those seeing their physicians for at least 1 year. Results: Of the 712 Internet reviews of primary care physicians, 93 reviews (13.1%) were from patients that self-identified as having a long-term relationship with their physician, 11 reviews (1.5%) commented on a first-time visit to a physician, and the remainder of reviews (85.4%) did not specify the amount of time with their physician. Analysis revealed six overarching domains: (1) personality traits or descriptors of the physician, (2) technical competence, (3) communication, (4) access to physician, (5) office staff/environment, and (6) coordination of care. Conclusions: Our analysis shows that patients who have been with their physician for at least 1 year write positive reviews on public websites and focus on physician attributes. 
%M 23819959
%R 10.2196/jmir.2552
%U http://www.jmir.org/2013/7/e131/
%U https://doi.org/10.2196/jmir.2552
%U http://www.ncbi.nlm.nih.gov/pubmed/23819959