@Article{info:doi/10.2196/65527,
author="Wei, Bin
and Hu, Xin
and Wu, XiaoRong",
title="Considerations and Challenges in the Application of Large Language Models for Patient Complaint Resolution",
journal="J Med Internet Res",
year="2024",
month="Sep",
day="17",
volume="26",
pages="e65527",
keywords="ChatGPT; large language model; LLM; artificial intelligence; AI; patient complaint; empathy; efficiency; patient satisfaction; resource allocation",
issn="1438-8871",
doi="10.2196/65527",
url="https://www.jmir.org/2024/1/e65527",
url="https://doi.org/10.2196/65527"
}