@Article{info:doi/10.2196/jmir.2552,
author="Detz, Alissa
and L{\'o}pez, Andrea
and Sarkar, Urmimala",
title="Long-Term Doctor-Patient Relationships: Patient Perspective From Online Reviews",
journal="J Med Internet Res",
year="2013",
month="Jul",
day="02",
volume="15",
number="7",
pages="e131",
keywords="social media; qualitative; primary care",
abstract="Background: Continuity of patient care is one of the cornerstones of primary care. Objective: To examine publicly available, Internet-based reviews of adult primary care physicians, specifically written by patients who report long-term relationships with their physicians. Methods: This substudy was nested within a larger qualitative content analysis of online physician ratings. We focused on reviews reflecting an established patient-physician relationship, that is, those seeing their physicians for at least 1 year. Results: Of the 712 Internet reviews of primary care physicians, 93 reviews (13.1{\%}) were from patients that self-identified as having a long-term relationship with their physician, 11 reviews (1.5{\%}) commented on a first-time visit to a physician, and the remainder of reviews (85.4{\%}) did not specify the amount of time with their physician. Analysis revealed six overarching domains: (1) personality traits or descriptors of the physician, (2) technical competence, (3) communication, (4) access to physician, (5) office staff/environment, and (6) coordination of care. Conclusions: Our analysis shows that patients who have been with their physician for at least 1 year write positive reviews on public websites and focus on physician attributes. ",
issn="14388871",
doi="10.2196/jmir.2552",
url="http://www.jmir.org/2013/7/e131/",
url="https://doi.org/10.2196/jmir.2552",
url="http://www.ncbi.nlm.nih.gov/pubmed/23819959"
}